I wish the star counter went backward.
After my first trial order, in which there was no way to NOT be a VIP customer the trouble began.
I live alone so I only need products once or twice a year.
I spent an hour trying to figure out online how to quit the membership. I had to continually take things out of my cart that they put there.
It took a few days but the only way to stop them is email. First they say they will put your membership on “hold”.
I wrote back and repeated I not only wanted my membership to VIP cancelled but my entire account.
They said they did. But I could still log in to the site. So I tried to delete my personal information. It always came back. There was no way to change or delete my credit card.
I then put in Don’t as my first name, Want-Any for my last. I changed my address to 123 Sesame Street in Faketown, Alaska.
I wrote them that my credit card info was still there and I demanded they delete everything.
They did the next day.
BUT not before charging my card over $49!!!
I saw it on Pending Transactions. My bank stopped ALL further transactions with them, then gave me the transaction detail and numbers.
I called and could not get a real person so I left a voicemail about the “mistake” on my card and told them I had quit VIP and them. They ignored me.
I emailed the same information but 3 days later the charge went through.
They are supposed to warn you 2 days before any shipment. Not. This company also withdraws the funds days before shipping. These things smell of Rip/Off/Total Fraud.
I wonder if they sent something to Don’t Want-More on 123 Sesame Street?
When I talked to the Fraud Prevention at my bank the gal laughed out loud when I said it was The Grove Collaberative. I asked why? She said they get thousands of fraud reports on them every year and their company is #1 on their list.
They are putting a case together and I documented everything. They assured me I would get my money back.
So I want to give them Negative $49 stars.
The products I have found cheaper on Amazon, EBay and Target.
Look them up on Trustpilot. Many many hundreds of one star Fraud reviews. But they keep putting up one sentence no detail five star reviews, probably by Bots and not real people.
The BBB gives them an F, They have never answered any complaint.
So what do YOU think?? Ha...Scam/Fraud.....BEWARE!