Green Chef Reviews
Green Chef Customer Reviews
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Save yourself the time and money
First off, this meal service is almost twice the price of any others available today. I get it, it's supposed to be all organic, etc etc. But when our box arrived, all of the produce was damaged and/or rotten. And you don't have the option to select your own meals, so if you have a picky eater in the family, you're preparing two different meals and taking twice the time.
I definitely don't recommend this service.
Awful...
Failed to deliver first delivery, incorrect billing, no service
Never got any food. Card was charged for two weeks by the time I realized they were 1) billing me incorrectly both weeks and 2) unable to execute on deliveries.
Stay away, they are a mess.
gastrointestinal problems.
poor service
“good food/poor service” - enjoyed the meals but service is terrible.
received box of food that was warm. ice packs were not cold. the cheese was melted and chicken was warm. notified them and were told we could have 50% off our next box. we paid 80$ for a box of food we couldn't use. the food is good but customer service is terrible
Bland Food, Poor Customer Service, Scams money out of you
If you are considering Green Chef, please reconsider. Not only will you find it difficult to cancel, the staff unapologetic but you will find the food tasteless and expensive.
Green Chef does not embed an easy link to cancel in their website or even offer instructions. You have to reach out to the company directly and inquire about canceling so they can send you a link. If you're a minute too late, forget about it. They will ship your food anyway and force you to pay for it.
The customer service alone is a struggle. Don't put yourself through it. I also tried HelloFresh and they are wonderful and easy to work with. Their cancellation is also very transparent.
Spoiled/bad quality Produce
I was originally so excited to see a paleo meal delivery service! Upon receipt of my package, everything looked fine at first glance. I put it all in the fridge immediately only to find the very next morning, the green beans were all brown and sticky (even borderline moldy) -- so upsetting. I tossed the green beans out but decided to give them the benefit of the doubt and moved on to the rest of my meal prep. I then tried boiling the already diced sweet potatoes and I swear I must have boiled them for over 40 minutes and they were still hard! So strange? The lettuce was bruised and wilty, the tops of tomatoes were brown -- not cool.
I'm so disappointed!
Poor shipping and customer service
For my very first delivery, the Fedex window was 1:30 to 6:20. I was glad it was before the 8:00 guaranteed time because I had the flu and wanted to use it for dinner that night. I live alone, so I eat the meals on six nights.
No delivery by 6:20. At 7:35, I called customer service. The woman told me she would call their Fedex rep and get back to me. I never heard from her again.
At 8, the guaranteed delivery time, I had still not received a package. I was literally waiting for it to come so I could unpack it and go to bed, since I was so sick. I checked tracking and the guaranteed delivery info had changed to "unknown".
I called Fedex, and while I was on the phone, the box was delivered, but I didn't know because the delivery person did not ring my doorbell.
Too much trouble to go through in order to get something that is supposed to make your life easier.
I sent Green Chef an email the next day. I received an auto response apologizing for the delay in getting back to me and promising a response within 48 hours. Now it is 48 hours and I have heard nothing.
There was a spring onion instead of cilantro in the bag labelled shallots and cilantro. No cilantro anywhere in the order.
Best food I ever had.
Great food and very convenient
Customer Service
My meals were to be delivered on 4/20/2016 and it is now 4/21/2016 and I have yet to receive my order. Since items were shipped out 48hrs ago, I am afraid that the meals are no longet edible. I have emailed, private messaged via Facebook, and posted on their social media page to no avail.
I am very disappointed in their lack of customer service.
Do not use this service!
Ridiculous
Review
Avoid this company like the plague
I have used Plated and Blue Apron which are wonderful, but wanted to try Green Chef because they are local. Their recipes are strictly average, but most importantly their customer service is a joke. I cancelled my service both online and by contacting "customer service" directly 7 days ahead of time, immediately upon receiving the first unwanted order and was told I "did not cancel in time."
If you think you may ever want to cancel your service or may have any issues, avoid this company. They have no customer service, don't even have a phone number. The other companies all have excellent customer service
Love it!
pros and cons
pros:
gourmet, flavorful meals in 30 minutes
instructions easy to follow, even for husband
good portions, filling
takes away the hard part - sauces, chopping, portioning, bases
some recyclable and biodegradable packaging
cons:
lots of trash. LOTS. plastic baggies, ice packs, the box, the instructions, the lids on the containers...
co$tly - you can go out and let someone else cook and clean for $15
customer service is so-so
I'm so concerned...
Everyone is complaining about feint charged fir the next week before you receive your first order. I'm so concerned that I signed up to try it last night. Now I'm wanting to jump out there and cancel NOW.
Why rope people in and not allow them to opt out when they email you to cancel?
I'm very concerned that I've mad a horrible error in judgement.
Just wanted to try something new and different and I'm so stressed about my choice.
Horrible customer sevice.
These 5 star reviews all read the same. Lacking fundamental syntax and grammar. Spell checks working but they all don't read right.
Example;
Chef meals are more easier to prepare than Blue Apron
Every 5 star reads as such on every site. Every site, not just this one.
Read between the lines.
Pick another company.