Goldbelly Reviews

Placed order 3 weeks prior. I asked for a specific date of delivery paid in full. Now no one knows where order is/ if it has shipped. Very poor response and delivery.

We received the organic fruit box for our 35th anniversary from our Matron of Honor. It was not chilled, it consisted of waxed, small weird apples, blood oranges and four avocados. I know she spent $75. on the box. The apples were mushy and mealy and this morning I cut open one of the blood oranges— it was dry and bitter. I am now in a weird position of telling my friend that she was had or to just keep quiet. I would want to know, which is why I’m posting this…..

My cupcakes didn’t look at all like the picture on website! More icing on lid than on cupcakes. Mine came from georgetown cupcakes..AUSTIN…I sent pictures as soon as I opened box..have heard nothing…

Order arrived lukewarm and dough all lumped together and shipped with a measly icepack. Contacted customer service and they try to blame you and send you link to their terms and conditions to write off the blame.

They only want to credit you 25% of your order as a store credit. What terrible service, do not buy anything from them they can't even ship food correctly let alone guarantee your satisfaction after you spend quite a bit on their food.

The reviews that are posted on here - I agree with all of them. I ordered a two pies from them, one chicken and one apple. Well, UPS was two days late with delivery. By the time, the items arrived - the dry ice was already half way melted and I had serious doubts if I should bake these.

I did as per instructions that were provided and both pies caved in and the contents leaked out leaving a hot, burned mess in my oven. Customer service refused to refund or send another shipment. Extremely disappointed and will never deal with them again

Terrible customer service! Refused to refund my money or credit the cost of my order which was inedible. I had ordered crab legs came in so salty it gagged you. $169 down the drain. I feel like if you’re going to ship and associate your name with a product you should stand behind it.

They refused to budge, I contacted the actual supplier, and they are in the process of sending me another order, admitting sometimes they get in a salty batch. Shame on Goldbelly for not contacting them and finding out this is a legitimate issue, instead of making me feel like I was a liar. Bad customer service beware.

If you are ordering something for a special event & certain date; ....DO NOT ORDER FROM HERE! Unreliable. THE WORST CUSTOMER SERVICE ever. You don't get a live person- and you have to wait 24 hours for a boiler template response blaming the food manufacturer.

For the inconvenience Gold Belly puts you through in NOT delivering your item in time...they offer you $15 off your next purchase over $99!! They did not ship me my Thanksgiving dinner in time!!!!

I could not believe how they minimized it and then offered me a discount on the next time I purchased something from them. THAT WILL NEVER HAPPEN!

I agree you can't review on their side I couldn't figure out how to place a review they have some control over that who's giving this 4.7 reviews it was a waste of money for an average cake

Ordered two dozen donuts for delivery on Wednesday. Received one dozen. Meant to have them ready for work on Thursday. The rest were to be delivered on Friday which is now delayed until Saturday. Can’t take them to work until Monday. They won’t be fresh anymore at that point. Wasted 5,000 reward points on this order. Happy Birthday to me.

Never order perishable food from goldbelly.com.

Goldbelly.com increases the cost of food items they sell for vendors when you order to cover the cost of FedEx shipping. You pay a premium for that FedEx delivery to ensure you receive perishable food items in prompt times.

I placed an order for two pies made by Grand Traverse Pie Company sold through goldbelly.com. I ordered the items a week prior to needing the pies for out-of-town guests. The package was to be delivered on a Thursday for guests coming in on Friday. The pies were not delivered on Thursday or Friday or Saturday. I received the delivery on Sunday morning 3 1/2 days after I was to receive the pies. The box was completely wet and sticky from the contents of the pies, and there was syrup and juice under the box on my front porch.

Grand Traverse Pie Company had informed me if I had not received the pies by Friday they would be inedible. On the date of delivery, the pies were spoiled with juices and syrup having leaked through the boxes in which the pies were placed and through the FedEx shipping box.

I repeatedly attempted to contact Gold Belly by phone and email only to receive an email back directing me to their website where it is noted they are not responsible for food items, even if there are perishable once they leave the vedors location ( even when you are paying a premium for FedEx delivery with a specified date for delivery).

Neither Gold Belly nor the vendors they sell for stand behind their product or service and the customer service you received from Gold Belly is horrendous.

After throwing out the pies, I contacted by credit card company and disputed the charge as I refuse to pay almost $90 for items that are in edible.

There was no excuse for the delivery delays, as the weather this week was perfect and I am located a 4-hour drive from the pie company that produces and ships the pies.

I believe that Gold Belly charges the customer for overnight or 2 day FedEx delivery, but then turns around and requests the cheapest delivery possible from FedEx to increase their profitability on items they are selling for vendors. Then they tell the customer that they are not responsible for delayed shipments. That is what is noted in the fine print on their website under their policy to get out of refunding customers for inedible products delivered.

Save yourself the grief and do not order perishable food items from GoldBelly.com. I will never make that mistake again. And for the record, I contacted Grand Travers Pie Company, and they did nothing as well, and a low Gold Belly to misrepresent their company and food products.

I had the same experience with this company as alot of people. The food was spoiled by the time I received it and they absolutely refuse to give refunds. Thier customer service is the worst, they change thier stories quite frequently as to why the shipment was delayed. When thier shipping company doesn't deliver as promised they do nothing about it. Took 6 days for me to get my order. They are the worst. I'm stuck with it!

Seems almost redundant to add my comments but I’ll add my thoughts. I have ordered a lot of food from Goldbelly both for myself and as gifts for others. At least 50% of the orders get delayed. How is that even possible statistically? Goldbelly wants you to believe that they have no control over their poor delivery performance. I don’t believe it for a second. It’s a fun idea to get food delivered from all over the country. I love the concept which is why I have given them multiple chances but I’m now done with Goldbelly.

Also, they have added so many vendors that aren’t providing high quality food items even when you go into the store. Looking at some of the places that are on Goldbelly in my home town (Chicago), I can see that there is a lot of average food being shipped around at exorbitant prices. Even if you accept that, if you can’t plan on the food arriving for an event it’s pretty worthless.

This is a scam company, they don't allow reviews anywhere on their site.

The food is questionable and mine arrived spoiled.

No refunds. Give a small credit but that means you have to buy from them again.

I believe they have a BBB logo, but they are not a BBB business.

The company I bought from doesn't actually exist according to all my searches. They use names of businesses but searches turn up empty. All a scam

If the food makes you sick they might offer you a $15 off coupon which is on retail me not anyway for the presumptive second purchase.

They take your money, then if they screw up the shipping, they charge you anyway.

I had to dispute it with Visa.

Most dishonest company, ever.

Unfortunately "no stars" is not an option. They don't even deserve ONE star. We like trying a lot of different kinds of pizza from around the country when we're traveling, and we also order them in via delivery. We started that with Lou Malnati's, for example. (Order from the directly, by the way). But we thought we'd give this a try since they had so many varieties of all kinds of food. We ordered some fruit pies. We ordered these Cape Cod Bar Pizzas. Perfect for quick meal, right? Well, the first order was "damaged in transit" according to UPS and it just sat there and thus no change in the tracking. So I contacted Goldbelly. Hey, easy fix! We'll re-do the order for you! OK - I thanked them. Got a UPS tracking ID, and watched this 3-day delivery take days to get here. Well, it got to Phoenix! Yay! We can have some pizza this weekend! Something new. Nope. The "sender" asked for the shipment BACK - and it was already here in PHX. So it's now making its way back to wherever. Incredible. Oh, and the fruit pies? We ordered two or three of them; maybe four. No shipment notification. Nothing. NEVER ORDER FROM THIS COMPANY. They have NO CLUE what they are doing, and I'm beginning to think this is probably a scam. I wasted around 100 bucks with these people for food I never received. And the owner/CEO posts these cute vidoes of himself chasing his kid around his kitchen and describes his really cool company. Yes, cool to him for the amount of money he must be making taking our money and sending nothing. Time to go over to the BBB site and lodge a complaint.

Gold Belly is a rip off company! If you have any problems with your order, their customer service, if you want to call it that, is the worst I've ever encountered!

I purchased 24 macaron cookies for $74. The cost for these cookies is pricey but worth it if you get what you order.

The cookies arrived melted, crushed, syrupy liquid running inside the box, cookies were stuck to the plastic container from the filling melting. One box was open... In no way edible due to spoilage concerns. There was nothing inside the shipping box to keep the cookies cool. I purchased one of the boxes as a gift. I had already told the recipient that I ordered them because she was using them for a baby shower. I had to toss all 24 of the cookies.

I emailed Gold Belly expecting to hear something within a few hours. You'd think that the company would be concerned about their customers receiving spoiled, ruined food. I assumed it would be promptly taken care of, and I'd receive a replacement quickly. It took a week for a resolution. They blamed me for the delay claiming that because I sent an email, then contacted them by Facebook it was "confusing."

In every attempt at contact, I provided my full name, order number, photos and detailed info. Absolutely no customer service is available by phone.

When the Facebook rep finally responded a few days later, I again provided my full name, order number and screenshots of the response from Gold Belly via email. I couldn't have been more thorough with letting the reps know what was going on with my order. When I contacted the rep via Facebook, they responded requesting what I literally provided in my message to them. A few days later they responded telling me that my situation had been handled. The rep did not read a single thing that I wrote because not only had I already told them that I finally heard from them via email, but I provided screenshots of the whole conversation. However, even though they claimed it had been handled, I still had no credit in my Gold Belly account. The rep was so rude, not only did they blame me for the delay, they yelled at me. Everyone is aware of what typing in caps means in electronic communication.

I tried to file a complaint against the Facebook rep. thinking surely the reps communication skills would be a concern to Gold Belly's owner. The supervisor defended the rep. and reiterated that I was to blame.

I finally received a credit a week from my initial contact. They do not offer refunds. They have so many complaints that they delete and hide them on their Facebook posts and don't offer a review section. So many upset customers that they post the negative reviews in the comment section of Gold Belly's posts. If you search bad reviews for Gold Belly, they're abundant! I wish I would have researched the company before purchasing.

I posted my review along with the screenshot of the rep. blaming me and yelling, and within less than 10 minutes they deleted it along with other bad reviews. They can quickly try to hide the numerous complaints but drag their feet for a resolution. Many say that they have ended up having to do a chargeback with their credit card company because Gold Belly refuses to do anything.

Do yourself a favor and avoid this shady company! I will be reporting them to the BBB!

Bought a key lime pie through GoldBelly from Famous Key West Pie Company.

Copy says it's made right at the shop, and refers clearly to Florida.

But the FedEx package originated in Wisconsin. Maybe they're stored there? Benefit of the doubt, or ?

Also, the instructions say to set the (packed-in-dry ice, frozen-solid) pie on the counter for 5 minutes, slice and serve. Maybe 24 hours and 5 minutes. Still waiting.

We've inquired with customer service about such things and never received an answer. Seems GoldSmelly in that regard.

The gift I ordered from Magnolia Bakery through Goldbely.com arrived one day AFTER our Father's Day celebration, when all the company had gone home. When my husband opened the box, the ice was melted, the package warm and one container had exploded all over all the other items, which were spoiled. No Customer service at all except "I am sorry and we can send you a replacement." Who needs a replacement when the party is over and the surprise spoiled, as well as the food? No refunds...really??

My order never shipped. I was never contacted by the company. I sent e-mail to customer support team, they responded almost 2 days later. They basically offered no explanation, no concern that the delivery missed the big event. They only offered to refund or reship in a week. Customer service is very poor and rude. I was finally offered $15 off an order in January. I declined, I do not plan on doing business again with this company. It appears, they are only concerned with taking order and $$$$ and don't really care about customer satisfaction