GiftCards.com is a website that says they believe that with the right image, message, and delivery system, a gift card be taken from an impersonal gift and turned into one of the most personal and thoughtful gifts you can give.
According to their website, they are the highest ranking online gift card store on the Internet and provide the largest selection of personalized Visa gift cards, custom MasterCard gift cards, discount gift cards, e-gift cards, local gift cards, rewards cards, and group gifts.
How Does GiftCards.com Work?
Customers choose the type of card they are looking for and then decide whether they would like to use their own personal image or one of the available 10,000 custom images. After the image is chosen, decide on the value of the card, between $20.00 and $500.00.
Personalize the card further by adding the name of the recipient as well as a short message, and then finish your gift with a free card or one of their premium choices for just a few dollars more.
The cost of your gift card depends on the value you have chosen, as well as the individual service fees which depend on the type of card you have chosen to purchase, but should not be more than a few dollars.
Any discount gift card can be returned for a full refund minus any shipping costs within one year of purchase, unless they were discounted e-gift cards which cannot be refunded or exchanged.
All other cards have an option to be canceled the same day that you placed your order, but after the order has actually been filled it cannot be canceled or refunded.
Customer Service Contact Info
You can call Customer Service at 1-877-944-3822, or for customers who have questions about their refunds, you can email them at [email protected] The mailing address to which you send your returned cards is Attn: Customer Service, 495 Mansfield Ave., Pittsburgh, PA 15205 using a trackable shipping method.
GiftCards.com has received mixed reviews, with the most common negative complaints regarding issues with timely shipping and issues with collecting refunds when customers successfully canceled their order on the same day, but stated that it took repeated phone calls to guarantee their refunds.
As with many other websites that purchase unwanted gift cards, customers that sold to this company complained about the length of time it took to get paid for their cards.
Is GiftCards.com Safe?
The only potential safety issues seems to be with collecting payments and refunds, both of which seem to require repeated phone calls to customer service.
If you have any experience with GiftCards.com or their services, please leave your reviews below.
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GiftCards.com Customer Reviews
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Scam Stay away!
They told me I would get my gift card in 30 days after charging my credit card. I told them to give me a refund! Still waiting for a refund. You can dispute the charge with your credit card Co just call them. I need to wait 5 days to see if it posts to my account...Scam!
Do not use this site!!
Very shady business practices
Read the fine print - this company runs a SCAM
Purchased customized Corporate Logo Visa debit cards - My mistake for not reading the small print; Thought all companies adhered to Federal Law in regards to no expiration dates.
Not so with Giftcards.com - they have found the loophole, and I am out over $2,200.
I've appealed to their 'higher customer support', after being told by customer service person #2 to basically go pound sand, I'm pretty sure I won't be hearing back from this company.