Dr. Squatch Reviews
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Dr. Squatch Customer Reviews
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Sasquatch sized poor customer experience
Order at your own risk. Chances are what you order will be back-ordered, even though it shows in stock on their site.
Then they will let your order sit there "processing" for days on end until you finally ping them on Facebook and ask "what's going on with my order", which is when they tell you "your items are all on backorder".
Then they will tell you that they cannot refund your order and you will be forced to escalate threatening legal action while taking time-stamped screenshots of all the product pages for the items you ordered to show that they are advertising the items to be in stock.
Finally, they will back down and refund your money, but not cancel the subscription you started along with the order, even though you specifically said "and cancel my subscription".
Realistically, their soaps last about 3 to 4 days anyways, at $7 per "bricc", so you're spending about triple per month what you would if you just bought a good quality body wash and loofah.
They get a one-star because their soaps do smell good and of course, because that is the lowest you can rate them.
No product received.
SCAM? I don't know
I placed an order and after contacting them three times over the 22 days since I still have not gotten my order.
Terrible Customer Service
Garbage customer service, it's like they're hiring high schoolers to do their customer service. Will never buy or recommend anybody Dr. Squatch. Roughly $100 millions revenue on 2020 and can't get decent customer service?
Don’t waste your time or money.
So first things first, they got my order choices wrong. Secondly, when I got them, they flake and fall apart straight out the package. And thirdly, most of them smell terrible. Add to the fact that it’s overpriced, just steer clear.
Soap does not cut grease.
I've been an automotive technician for the last 20 years I decided to get some good smelling soap from these guys and see if it worked it doesn't cut grease you would think soap would cut grease it does not I recommend not buying this soap
Awful customer service and shipping
Customer Support and Shipping is horrible.
Very poor customer service, damaged product and refused return
My experience with Dr. Squatch soap.
Deodorant stained my shirts
Soap add was only good thing
May Cause Allergic Reaction.
I really wanted to like Dr Squach but it just wasn't in the cards. I ordered the beach bundle with shampoo and conditioner, shampoo and candle. After a month I still hadn't received my order. The tracking number said it was in New Jersey which was odd because it passed right past me in Maryland.
I will say customer service was helpful and surprisingly I had 2 orders at my door 2 weeks later. The very next morning I tried out the shampoo and conditioner along with the bay rum soap. The shampoo and conditioner left my scalp on fire and the soap had me itching for 2 days.
I switched back to my old soap for the rest of the week then tried the bar of bay rum again with the same results. Unfortunately it looks like I will be sticking to my chemical concoction from Axe since at least I don't end up scratching like a crack fiend for 2 days afterwards.
Here is my honest review of the soap bars I bought. I got two of the Cold Brew bars and I love them. The scent calms me, and the grit is good for taking off dry, dead skin. I didn’t have any issues with shipping, too.
I plan on buying the minute I begin to run low
Dr Squatch Is The Real Deal
You can definitely say I was a non believer, but I’ve been using Dr Squatch soaps for 4 years now and do not regret the decision at all. Being in the military and then working in an engine manufacturing plant will give you lots of dry and cracked skin.
My knuckles would bleed like crazy, it didn’t even seem like lotion was doing much to help. It didn’t occur to me that my regular hygiene routine wasn’t helping me either. The body washes and shampoos I used just made it worse. I noticed almost immediately after switching to Dr Squatch that my skin was much smoother and moisturized. It was amazing but I took it for granted, I didn’t order any Dr Squatch soap for a while and went back to the regular soaps and shampoos you’d find at your local Walmart. Bam, the bleeding knuckles of dry skin came right back.
I’m not looking back anymore, so long as DS continues to make natural, made in USA soaps, I will continue buying. It’s nice to know what I’m putting on my skin isn’t gonna come around to haunt me down the road. Plus the girlfriend likes the scents, it’s a win win. I give it US Army and United Auto Worker seal of approval.
As for people complaining about shipping issues, I can honestly say I’ve never had an issue or delay in shipping, even in the midst of covid19. Covid has severely severed the shipping and supply chain, in just about every possible way. Lack of employees, material etc. I guess what I mean is, if there were shipping issues, it’s understandable.
Overall, great American made products, kinda pricey but you get what you pay for.
Unless you enjoy MISERY, shop elsewhere!
Wondering if this company is a sham
Great Soap, overpriced
Do Not Buy From This Company
Does not ship orders
I am waiting now 3 weeks for my 70 dollars worth of soap(10 bars). I was told same thing, USPS must have lost package. They processed a reorder, I expected a refund, no refund. I am STILL waiting on my soap. I will be using DOVE MENS CARE FROM NOW ON. NOT WORTH IT.
It's because they don't let you know that the items you ordered, which deceptively showed as in stock on their website, are actually on backorder.
And under the terms of the order, you cannot get a refund unless you start threatening legal action, which they know and you know will cost more than the order total but they just don't want the hassle, so they eventually just refund the money because they don't want the negative press.