Curated.com Reviews

Total waste of time. Christopher, so called expert was completely useless. Never answered any of my questions about trade ins or grip size. Price quoted was honestly no better than local golf store. Christopher just stopped returning emails and texts once I told him he wasn't answering any of my questions.

USELESS SERVICE

Terrible service across the board. I purchased skis, boots, bindings, poles, skins... complete set-up. The "Expert" sold me bindings that were too small for the skis. After sending them back to get the correct size.... they sent me the exact same size again. No idea what is going on over there, but I've wasted a ton of time and gas driving around town dealing with their failures.

I am afraid that all the reviews on their own site have been filtered and altered, since the truly independent sites all have horrible reviews. Check BBB.

First of all, the feeling I got from talking to the "expert" is, he just tried to sell me whatever that's left, not what would be good for me. He picked out the skis and boots and the poles, I went ahead and asked my expert friends, they all said what he picked was not what I should get. So we changed all the numbers before placing the order.

When the order arrived, it was NOT what I had ordered! They loaded a picture of the 2022 model , but sold to me the 2020 model. One is green, the other is RED!!!! so I called and went out to send them back. The new one arrived, it was the same RED, 2020 model!

Basically, they were trying to sell the 2020 model as the 2022, if I did not do some poking on the internet, I would have been fooled. So instead of me sending them back and waiting for the un-able-to-locate 2022, they offered me a $50 credit. I accepted.

Guess, what, when I got my code, it said, I would have to spend $100 or more and it expires in 30 days!!! It's not an honest business. I went to their website to see their reviews, it's nothing but glorious. They must have filtered all the bad ones and made up some new ones -- if you see BBB, the rating is so low. They are a big fraud.

I was shopping for a new set of skis and stumbled upon the Curated site. I answered the questions and was contacted by one of their experts who would help me find the skis that were just right for me.

I actually liked his recommendations and we had a lot of back and forth texts regarding my needs and ability. We finally narrowed it down to a particular ski and binding combination and price. I decided to cut the cards and found a large online retailer selling the same ski and binding for about $150.00 LESS.

I was then told that this retailer (Ski Essentials) did not qualify for price matching because they do not follow something called "MAP pricing guidelines".

It seemed obvious to me the that this sale had several components, skis, bindings, mounting and shipping and perhaps one of those components was discounted. Curated refused to match this price and I purchased the skis elsewhere.

Hope this helps !

Ordered ski boots but they are too small. Immediately requested a return, but the process isn't automated. They send a message to ask for a reason for the return, and then nothing.

I have told them numerous times the boots don't fit, but no response and I still can't return them.

Additionally, their message says there will be shipping charges (but no quote on how expensive) and there may be a restocking fee, but no details on when that would apply or how much it would be.

TOTAL SCAM. I could have bought the same boots from another normal retailer that processes timely returns in a transparent fashion, so it was a HUGE mistake to order from Curated.

Plus I paid a tip to the customer service rep who helped me, but he's no where to be found now that I want to make a return. What a colossal waste of money. Learn from my mistake and avoid this place.

Found some ski boots at a good price on Curated.com. Ordered a pair. Within minutes I get a notice from my credit card company that my card has been charged.

Next day, I get an email from customer service that the boots are no longer available, and would I like to "exchange" them for something else, or would I like a full refund?

You mean, "exchange" something that I never was provided after I was charged? No thank you. Full refund? Well, yes please, that might be the right thing for you to provide in this situation. And wouldn't you know, the boots are still listed as available on their website...

Curated was super helpful when I was trying to buy my new golf clubs. I got paired with an expert named Harrison who helped me find new irons. I will definitely be using this service again. Got my new clubs in about a week with no issues.

When it comes time for the purchase, Curated is just a middleman that will make any warranty issues a bad experience. The products are purchased by Curated from other companies in their name, not yours and they are between you and the company that would handle any shipping or warranty issues. My experience was not good.

Recently looked at the curated website found a fishing reel for $599 after talking with rep price went to $679-$35. Company would not honor the advertised price of 599. Buyer beware