Coursera.org is the online home of Coursera, an organization that describes themselves as an education platform that partners with top universities worldwide to offer free courses to anyone who wishes to take them.
How Does It Work?
This website offers more than 400 different courses across a wide selection of disciplines that are organized in such a way that members can learn on their own schedule, through the use of short video lectures, interactive quizzes, peer graded assessments, and direct help and support of their classmates and teachers.
In addition, Coursera says that they genuinely care about a student's mastery of any subject they take through their program, which is why they provide users with immediate feedback on concepts they find confusing and opportunities for students to have more in depth study and multiple attempts on assignments.
Coursera is a part of the movement to give people around the world more options to access higher learning education for free. Their website says that they want to "empower people" with an education that can improve not only their lives, but the lives of their families and the community around them.
Since this service does not charge their members for any of their materials or courses, they do not provide members with a Refund or Guarantee Policy.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by email. However, Coursera provides many different email addresses depending on the nature of your inquiry or the department you are trying to contact, so users should look at their Contact page for more detailed information.
Though some reviewers have mentioned that Coursera.org is a much more structured online learning site than other similar websites, the reviews are very positive regarding the quality of the courses, the variety and selection of the courses, and support and resources available.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your Coursera reviews below.
12 ‘Coursera’ Reviews
Canceled after working through introductory lesson. Even received an email
The subscription won't stop even after you finish the course or even the whole specialty.
They just keep charging you covertly, until one day you find out the huge amounts of dollar deducted for Coursera.
Then, there is no way to contact them directly. And their email reply is basically just saying it's your fault that you didn't cancel the subscription.
I learned about this the hard way after losing about $250x4 = $1000 dollars to them for nothing.
This company should be sued.
Scammed me out of $160 I thought I was paying for a one time course. Tried to reason with them. They don't care.
Coursera is a ripoff. They use shady business practices to make a buck. You sign up for a free trial and if you don't cancel in time they charge you $50 with no refund.
They don't send any notice before charging you the money. You are only notified after it is too late. A significant amount of their income comes form people who don't want or intend to use their service, but Coursera hides behind their TOS to screw these people out of $50.
They should focus on the people that want to use their service instead of spending so much effort screwing people that don't.
The course can deceptively charge you twice if you want to defer a course to the next available session. This is not obvious at all. Their contact process is designed to frustrate the customer and distance the company from the customer. When I was finally able to reach a dialogue box to submit my request, the submit button did not work. In a previous page, the customer was asked to submit a complaint through a link "submit a support ticket" only to find no such link is found on that page. The instruction states to look below, but there was no link!
I tried free courses and learn a lot , Coursera had a nice looking website, If you come to get knowledge Coursera is a great choice, I don't know if their certificate is reliable and I don't try to get one.
Coursera is great for giving you free access to content. I'm taking a writing course right now and learning a lot. It's true they will try to upsell you to get certifications, but if you don't care about that then you can just enjoy watching free lectures from famous Professors.
The concept of Coursera is a dream come true. The actual implementation is lacking. First, it is NOT free. But, $49 for a 4 week course, which roughly equates to 1/2 a credit is still very economical. Second, the website technical glitches deleted or showed my homework submission as done while my class peer reviewers told me the file was blank. This happened on submission #1, and twice to submission #5. Another classmate had the same problem and in the help center it was a common discussion topic. How would you feel if you spent all that effort on an assignment for it to show nothing, you get a zero grade, and have to either fail the course or slip it to the next term? The third point is the professor's lectures. Worthless. Absolutely put you to sleep boring and not relevant to the homework assignments. So you are left to your own devices to bridge the gap. I have a graduate degree and went to a top-20 undergraduate school for my degree so I write from very good experiences and expectations....