Their sales team treats their customers like crap. All they care is their revenue!
I bought two certificates on Cardone university, each at $297. On the transaction page, they didn't say no return , but they say if you have any questions or satisfactions, contact xxxx.
Less than a month later, they sold a package with all 5 certificates with a general admission ticket to the 10X conference for $697 at real estate wealth expo.
I called to ask for refund for the two certificates I bought. Their accounting team relies e-mail like every 1-2 weeks, and after about a month and half back and forth with E-mail, they told me because I have access to both of the program, I could not return them.
Excuse me, you spent $600 on programs that will expire in 12 months, and you just let them sit there without accessing the material?? I asked them to reconsider their decision, no response for a week, I decided to call them, and of course, they said no, blah, blah, blah.
And after asking to speak with their decision maker twice, they finally connect me with their "upper management team" -- A gentleman who claimed himself as the company CFO. And what he told me was, "you should have read the policy before you made the purchase. We constantly have different deals on the internet in different times to boost up our sales. My job as a CFO is to increase our revenue, not to deal with refunds." And then he said I got to go, and hung up the call.
WHOA! I thought Grant Cardone said take care of your EXISTING customer in his book "Sell, or be Sold". When they are selling you something, they take your payment instantly, but after that it's completely out of their business. The team is only there for your money, not you, nor any other customers. Now you know their company's mission and attitude.