BLX Earbuds Reviews

The BLX Earbuds are definitely a scam. They never worked, and customer service is a joke.

DO NOT BUY

STOP! Do not order anything from this company! They have stopped replying to my emails requesting an address to return my package, unopened to the company. Save yourself the frustration in dealing with this company.

Terrible company. I bought the earbuds and immediately didn't like them. I sent them back and it's been 2 months since they rec'd them (I have a shipping receipt). I've contacted customer service and have 8 emails stating they're sorry and someone will do my refund. I never hear anything again. They have my money and the buds - I've been RIPPED OFF!

I've had these earbuds for 3 to 4 months. My charging case does not work anymore. So far for 3 days I have not been able to buy a new one.

THEIR CUSTOMER SERVICE IS TERRIBLE. ALL COMPUTER-GENERATED ANSWERS.

These earbuds are garbage.

I bought these for work. Since connecting them to several different devices, I have the same problem. No one can understand me and the audio is choppy. I have disconnected and repaired several times. They are fully charged and clean. I contacted support, and they gave me a few things to try but, they did not work. Now support will not reply to my emails.

Worst customer service ever. I’ve ordered twice and put shipping address for out in WA and both times they shipped to my billing address. Cannot talk to a person in customer service. Have emailed them several times with no response.

Earbuds are decent sounding and fit your ears pretty well. Battery life is good. However, when you have an issue with them, which I have, there is no customer support. I have emailed them twice and have gotten no response. Very disappointing.

They worked for the first month, Then the right one stopped working after 30 minutes of use. After 6 months both do not work and you can not reach them through email nor phone number. I have a warranty and can not use to replace. Do not buy this product.

So there is a learning curve on these earbuds. But if you remotely have any patience you'll figure it out and be fine.

Right off the bat, it wasn't evident that there was a plastic protector over the charging nodes you need to remove that to charge them. it's a little piece of plastic on there for shipping. I nearly thought I had to send them back but I figured it out.

Once charged I had to pair the two with each other. To do that I needed to look at the guide. But you just put them in the charged holder. Double-tap the earbuds to sync them to each other, they'll both get a little light on.

Once that happened and they were both charged. The fit on these was perfect. They are very comfortable and didn't move or feel like they'd fall out.

Haven't done a call on them. But I don't care about that. The audio that played was decent I'd say they're a higher range of a middle-of-the-road earbud.

I don't feel ripped off for what I paid. But they didn't work perfectly out of the box, which might tick off a tightly wound person. I really like how the charging case has a digital number for how much power is in there in percent. I bought mine off Amazon. I'm curious how long the battery will work for.

If I could give BLXBUDS Customer Support and the Product a -10 Stars I would.

1. Their Customer Support is NON Existent. I purchased a set of BLXBUDS on 11-1-22. It took them 12 days to acknowledge my Order.

2. It took them 14 days + to Ship my order. On 1-14-22 I got the Shipping Notification with a USPS Tracking #. 

3. By 11-21-22 they had NOT given my order to USPS, and I got a notice that "Re: Ken, Your order is still open, finish it before we run out of stock!" Even though I had a Order # & a Tracking # They could NOT find my Order.

4. Between 11-1-22 and 11-21-22 I E-mailed them Multiple times and each time I was Promised, "Thanks for contacting customer support!

A ticket has now been opened for you and is being prioritized by the team.

Thank you for your patience and we will be in touch shortly!" Notice a specific # was NEVER Offered, and after 5 days, I got crickets. ZERO, NADA, -0- RESPONSE. 

5. I finally told them if they will NOT respond to what I E-Mailed them, I was going to Return Them, If I Ever Got them.

6. I received them, I think, I NEVER OPENED THE Package, Thursday, 12-1-22 and sent them back to them, UNOPENED, Friday 12-2-22. 

7. Every third day, after I sent them the Return on the Package, I ask them to tell WHERE to send a Return? No courtesy of a return E-Mail to answer where?

8. 15 days later, I got a package in my mail box that looked like the one I put in a Large Manilla Envelop and sent to them.

9. I received notice from USPS that my Return Package was delivered to them 12-20-22?

10. NO Courtesy E-Mail, that they had received anything, or NOTHING.

11. I Disputed the Charge to my Discover Card, and going in my favor, the Discover Card opened another investigation and after a month, they chose in my favor and issued a credit.

12. So I decided to open the package that came back to me.

13. My Android Phone, and My HP Windows 10 laptop, BOTH on Blue tooth, Recognize the BLXBUDS, not as BLXBUDS but as "PR BT BCD6." When they attempt to pair they both give pin numbers that are different each time they attempt to pair.

The BLXBUDS on some reviews have lights or buttons across the charge case but mine has a number that started at 99 and went to 100.

On some reviews the BUDS themselves appear to have a button on the lower part of the BUD, but the one I have has NO Button.

1. I had a difficult time getting the BLXBUDS to me.

2. Once I got them, I COULD NOT get them back.

3. Now the little light on the BUDS do NOT light.

4. And the D(!!@#$%^&*...)M DOES NOT WORK.

5. THEY WILL CONNECT WITH NOTHING.

I look forward to hearing from you, telling me what I did wrong, or convincing me, that BLXBUDS are a Great Product.

Ken Savage

Sound quality was fine, while they worked. Microphone quality was awful for phone calls. I unfortunately purchased the lifetime warranty. Customer service is the worst I have ever experienced. I began contacting them in Nov. 2022. No one answers the phone at the number given and email responses have been generic replies with no follow up. Don't fall for the false advertising like I did.

Automatic pairing very unreliable. Touch gestures do not work as the instructions say. Sound quality of microphone like being in a tunnel. Cannot recommend.

Complete garbage and a scam. I purchased a lifetime warranty and I still cannot get anyone to respond to my emails or phone calls. Everyone says it sounds like I am talking with a pillow over my face. I can hear pretty well but no one can hear me. Useless for work purposes. I'm sorry I bothered with this company and didn't order Samsung buds instead.

I ordered the BLX buds long ago. But they took forever to come, over 60 days, and I saw bad reviews and bought something else. I returned the UNOPENED box of BLX buds I believe in November. I got a note from them Dec 3 saying the refund was being processed. Many calls and emails later - still no refund over a month later. I do not trust these people.

First and foremost, there is no help with anything from this company. After waiting over a month, I received the earbuds. Nothing like the add. No App for adjustment, all on the earbuds. Increases volume which is distorted but has no other features that really work. Called and left several messages, sent numerous emails and no answer except what came from auto return. Worthless and they will not accept a return. Nothing I read about these earbuds was true. Horrible company.

Ordered 17 days ago, it's a scam, they will do everything to screw your credit up, it's too bad there are bad companies.

Bought 5 pairs. Two boxes opened. Reasonable hearing quality why the microphones only transmit a garbled non-understandable speech.

Have received a stream of nonsense e-mails from what the call Customer Service, but absolutely no support. BLX will also not provide any return address despite many reminders.

Don't let you be fooled by this product and the company. STAY AS FAR AWAY FROM THEM AS POSSIBLE !!!

Ordered BLXBuds over a week ago and have not received a shipping notice yet. However, I have been inundated with text messages from there marketing department since my order. Send me the product I ordered then maybe we talk about something else.