Bird Buddy Reviews

The Bird Buddy I bought does not connect to my Wi-Fi network when I take it outside my house and is only 25 feet away from my router. Also, Bird Buddy customer service does not respond to any chats or emails sent to them. Also, there is no customer service number to call.

I truly wanted this to be great! It was, for 2 days and then it died. I tried all of the suggestions underneath “troubleshooting” and nothing helped. On day 3 it was no longer functioning and said “offline”. Nothing fixed the issue. The last reading said there was 95% battery power so it is a mystery. I very much enjoyed it for 2 days, the postcards were great, video clear and then nothing.

I submitted the form via the bird buddy website, twice, but was never contacted other than the initial response that my form was received. I searched for a phone number to call for support but could not find one.

My intent was to set up a bird buddy feeder for myself, to learn and know how it works and to then purchase one for a friend as a gift.

I truly wanted it to work and tried everything but had to return it.

My son sent this to me as a gift. Could not get it to work. My brother who is tech savvy failed with it also. And of course after emailing them, they replied that tech support would get back to me but it might take a week. Tried to call the phone number on website. Doesn't work! So I emailed them and told them how disappointed I was in their product and I wanted to return it. They sent me a request form that I had to fill out and return to be approved for a return and refund. Within a week they supplied me with a shipping label and I sent it back. According to the USPS tracking number, it was delivered on July 26. Today is August 6. No contact or refund yet. Will update should that happen. All in all, awful company.

The idea is neat but the execution is terrible. The instructions aren’t clear, they don’t provide a way to hang it, they left a piece out, and they aren’t responsive.

Have spent hours, not to mention hours that my tech savvy son spent trying to get this bird feeder, Bird Buddy to work. The customer service for this product is terrible. You cannot find a phone number to actually speak with anyone. Do not buy this product, you will be sorry.

I have 2 of them. They work great and firmware updates keep improving it operation. Battery life is fine and improving. Picture quality is okay but not outstanding - but my standards are high as I am a pro photographer. I see some have posted that it would not take pictures of any birds that they clearly saw were coming to the feeder. Mine did that for about 2 weeks then I started getting more than I can look at. Not sure why that is. It seems they continually make improvements with each update. Overall a great and improving product. I would buy again. Of you aren’t good at connecting devices to your Wi-Fi this is not going to be any easier but it’s not a big problem. A recent update added video capture and longer battery life. They boast it will soon be able to charge with solar panel alone and never need additional charging. It already lasts for weeks. It does an okay job with identifying birds but it’s not perfect. Again that’s improving too.

The product is well made, easy to assemble, battery life is great, and the feeder is esthetically pleasing (a little too small though) HOWEVER, I watch the birds land in the feed, pick up seed over and over and over everyday……..still not a single photo taken! I KNOW it is working as I check the livestream and have resorted to watching the birds through the livestream (no photos can be taken when livestream is open but I have not received a SINGLE photo in the 2 months I have had this feeder up and regularly observed birds).

I have done every software update and am fully aware that the camera doesn’t take photos unless it deems the photo to be “good”.

Overall, this is not worth the money.

Disappointed!

The battery feature does not last very long. The camera does not capture quick enough to get good results. The solar roof did not ship with the product and I going to be 2 months later. But most of all there is no customer support. They charged cc long before delivery. There is no phone support, to troubleshoot ,to try to return, to get update on products they owe you.

They communicate by email which is not done in a timely fashion ( they warn you of this when you submit questions they are really busy) so 30 days may or may not expire.

I'm frustrated with the whole deal and want to return. I'm wondering how I can't return if they have not completed the entire sale. Not good for non computing geeks, wifi set up can be very difficult.

DO NOT BUY. This company and product is a scam. It flat out doesn’t work, and the company doesn’t accept returns or issue refunds.

I would give it a zero if I could. Camera will not pair and tech support is awful try to blame the problem on you. Don’t buy this.

Bird Buddy needs to be shut down. The camera module NEVER paired or connected to internet from day 1 when it was delivered. There is no response from tech support besides standardized emails that are generated from "help" through the app. There is no service, no way to get a refund, no response. We have tried for 4 months to get a response that may replace the module or give us a refund. There is no phone or address to contact this company. Very suspicious. What a waste of $239 for my daugher who thought her gift would be so wonderful.

Overall, they have poor to no customer support, a poor return policy, and did not properly review their product for quality control issues before putting it on the market. I am not even sure if they are an American company. Overpriced and may find a better option on Amazon. Not recommended for colder climates.

I am waiting for the solar roof, but from what reviews I have found on it I guess that product will not be sufficient to keep the battery charged.

Best to search for other companies for similar better products.

I think there needs to be a class action law suite to require a full refund for this poorly designed product. Shut down their site from selling anymore until they hire quality control in America.

Minus Zero if I could, Overall, they have poor to no customer support, a poor return policy, and did not properly review their product for quality control issues before putting it on the market. I am not even sure if they are an American company. Overpriced and may find a better option on Amazon. Not recommended for colder climates.

I am waiting for the solar roof, but from what reviews I have found on it I guess that product will not be sufficient to keep the battery charged.

Best to search for other companies for similar better products.

The camera's battery will not charge. There is no way to contact Bird Buddy. How do I replace that battery. There are no instructions on how to troubleshoot Bird Buddy. Appears Bird Buddy is a SCAM!

Sadly this is both a poor product and terrible support and service. Initial camera unit would not charge and eventually got it charged once. Photographs are not close up so quite poor. Then it would not charge again. It has taken weeks for support to offer to replace but there return process doesn't work it will take weeks to get another camera even after return. Sadly a king present but actually a nightmare

It's a scam! I have ordered and paid for the product 2 years ago. I still haven't received anything. Please don't give them your money.

I received my Bird Buddy with the solar roof Nov. 2022 as a Christmas gift for Dec. 2021. Everything came as described and setup was quick and simple. I wish the feeder was larger since I know they will clean it out daily. It does take great closeup pictures.

Gary R

I was very excited to receive my Bird buddy this November (2022). I did the special order to ensure that it was delivered in time. As of 12/01/2022 I have not received it. I sent an email to the company and have not received a response .

It seemed like a cool idea. But it's obviously a kick started rushed campaign that they're now trying to backpedal and blame their customers for their failures.

1. Mesh dual-band routers - don't work. If you have one, expect them to tell you to BUY A NEW ROUTER just for the bird feeder. Um, seriously? And I should connect my phone to that router as well?

2. WPA2 - they claim that if you have both WPA2 and WPA3 that this won't work. why? reasons.

3. "spaces in the password" - never mind that the bird buddy never even SAW the router, apparently they believe that it can magically know about your password BEFORE you connect and if you have spaces there it breaks. I don't, so they didn't have an answer for that aspect.

4. information-less error messages - It spent all night long trying to download a firmware update (I connected it to my phone's hotspot to do so) then failed with an error that said "please contact support"

5. MY ACCOUNT IS GONE - after rebooting my phone I opened up the BirdBuddy app, and my account is gone. My preferred username is "already in use" but they have no record of my email any more. I also can't connect my bird buddy to a new account because I "don't have permission". AKA IT'S BRICKED.

They spent more time on the packaging and the design of the thing and zero time on the app and functionality. And now it's coming back to bite those of us who were stupid enough to support them.