I am having problems with my dog (fearful, territorial aggression) and after going to a couple trainers who failed, I decided to try these guys. The man that talked to me over the phone assured me that BB could help with my dog and that there were several things we could do right away to improve her behavior. I told him that she is fearful due to the situation she was removed from as a newborn (drug dealer who thought he was a puppy mill), and is aggressive towards strangers. I was assured that he could handle it.
This guy shows up at my house two days later with a tennis racket in hand, no idea what for as he never used it. He met my puppy outside, who was aggressive at first but warmed up to him quickly and even let him in the house. I was amazed that someone who wasn't me or my wife could get into my house. He was petting her and everything, she was even leaning on him and licking his hands. Right here I thought it was gonna work.
Then he teaches us about body language and several other things, and they all seemed to have an effect. All the while telling us that he is scared of our dog, but he can't let her know that. How are you going to be scared of a dog and teach anything?
Now he tried to work on her with people coming to the house. He went outside and rang the doorbell. She wasn't having any of that and ended up nipping him. He got scared, told us to put the dog up, refunded some of our money, and more or less ran out the door to his car. Then he calls back and says he wants vaccination records from our vet. OK so we gave him those, and never heard back. He asked if we were considering getting rid of the dog.....(if we were we wouldn't have tried BB!)
If this guy can't handle a nip from a puppy (granted a 70 pound puppy who left a small bruise), he really shouldn't say he can train aggressive dogs. I gave two stars because he refunded most of the money, tried to recommend a different trainer, and was at least honest with us that he couldn't handle it. BB might be fine for a neurotic toy poodle, but for dominate powerful breeds stay away...