Bark Busters Reviews
9 ‘Bark Busters’ Reviews
Over a year ago, I called Bark Buster for help on the integration of a new puppy into our family. I called the company, read the reviews and set appointment and pre paid some of the payment. The trainer showed up, gave me leashes and told me to say "Ahh" at the dogs when they were misbehaving. I was headed out of town, the trainer said to call her when I returned. She charged the amount for trainer (expensive for a short session where I learned to say "Ahh") and I never heard from her again.
Understandable, she wanted me to call her but wouldn't you think you would contact the client after charging hundreds upon hundreds of dollars? Absolutely no follow up. My schedule is busy and the times I thought about calling it was late at night and I would think surely she is going to reach out since I am the customer and I have paid. So my bad for not having the time to stalk this trainer and company but save the time and money, just don't use them. I could have reached out to my credit card company but I kept thinking this is a company that would reach out to their customers, boy was I wrong.
You pay a pretty petty for lifetime support. They assure you personal service in home and although they won't commit to a specific schedule because "each dog is different" when I actually tried to pin them down to frequency before I purchaed, I was assured of at least once a month over the phone. Well it took more than 2 months to get the 1st visit.But when he came out we saw some improvement. After that you have to demand they come out. One more visit again good training. Not estatic but mollified.When we moved puppy is now 7 months.They want a $200 tranfer fee and when I expressed disappointment about how often.. he stated he visits puppies once at 6 months then again at a year and would NOT budge.WOW! I want my money back!THIS IS NOT THE SERVICE I PAID $995 FOR.$500 a visit!!
Bark Busters do not stick with a client to help them. They blame you on why things dont work out. They like to say your puppy should be trained after the first session, which is obviously not the case. The doesn't care he just cares about $630 he recieved to do nothing but judge you. Head office is a joke they dont help with anything. Dont waste your money.. when you talk refunds they try to tell you been with them too long um I dont think so 2months isn't to long.
Like the others here, we contracted with Bark Busters to help us train our rescue puppy who was frightened of virtually everything. Our trainer spent three hours during the first visit going over the philosophy behind Bark Busters. We then spent about an hour learning techniques to control the dog and help himwith some of his anxieties. We continued the methods for about three weeks until our second training class. By the second class, our dog was alredy 100% better than he had been. He walks on the leash without pulling. He sits and waits going through doors and never runs ahead going up stairs. The total bill came to $930, which also includeda training collar. Rather expensive, but compared to other training programs, not out of line.
The training this instructor used with my dog Finley had no effect on her behavior what so ever. Kristyn would get noticeably upset when I had too many toys out or accidently left Finley's food out after her feeding time. Keep in mind, she was scolding me and getting upset on our very first session. How could I know these things were wrong? She would not explain the training techniques to me and shot down every question I had and just responded by saying "that is just the way it is". I tried to overlook her attitude and unprofessional demeanor but after months of using the training she instructed me to do I saw no improvement. I requested a new trainer which she responded by saying she was the only one in my area. I politely said that I would like to terminate the contract because I did not feel that Kristyn or this program was a good fit for my dog and me. I said I would be happy to pay for the sessions we had already done but did not think it was fair for her to keep the rest of my $850 for a service that did not work and I would be terminating. She responded aggressively and said, "There are absolutely no refunds. The program works IF you do it". I was very disappointed with this trainer and this service. I had followed the program 100% and the trainer chose to take no responsibility and refused any refunds. Now I have lost $850 and still have an out of control dog. I would not recommend this trainer or this company to anyone.
We have two rescues, the newest one was territorial aggressive and I was concerned he would bite someone. Dick Messenger came over and showed us some simple things to do and now both dogs are much easier to live with. And neither were the least bit traumatized by the training as I've read in some reviews. It was pretty spendy and I didn't expect it to cost as much, but in the long run it was worth it.
Payed for life time training only for us to be told we can't have touch up training due to having another dog in the house.Unless we pay for the other dog. Only to find out he was lying when we called customer service. We tried to call him, email, leave a message etc. two months later and he ignored us, he even followed my wife on twitter during this period but still ignored us. No calls emails back or anything. Then he decided to Lie to the company about numerous things. We were told by customer service that it would be taken care of. We received a phone call from him shortly after. He had the audacity to tell us try doing the things in the packet and if that didn't work he would come out. (lazy or an ass I don't know). Being told to do the touch up training our self Made me so Mad i could scream . This man is garbage in my book and a disgrace to every Veteran out there (Being a disabled Vet myself I can say this.). After I complain this time he won't be allowed to my house.
I am having problems with my dog (fearful, territorial aggression) and after going to a couple trainers who failed, I decided to try these guys. The man that talked to me over the phone assured me that BB could help with my dog and that there were several things we could do right away to improve her behavior. I told him that she is fearful due to the situation she was removed from as a newborn (drug dealer who thought he was a puppy mill), and is aggressive towards strangers. I was assured that he could handle it.
This guy shows up at my house two days later with a tennis racket in hand, no idea what for as he never used it. He met my puppy outside, who was aggressive at first but warmed up to him quickly and even let him in the house. I was amazed that someone who wasn't me or my wife could get into my house. He was petting her and everything, she was even leaning on him and licking his hands. Right here I thought it was gonna work.
Then he teaches us about body language and several other things, and they all seemed to have an effect. All the while telling us that he is scared of our dog, but he can't let her know that. How are you going to be scared of a dog and teach anything?
Now he tried to work on her with people coming to the house. He went outside and rang the doorbell. She wasn't having any of that and ended up nipping him. He got scared, told us to put the dog up, refunded some of our money, and more or less ran out the door to his car. Then he calls back and says he wants vaccination records from our vet. OK so we gave him those, and never heard back. He asked if we were considering getting rid of the dog.....(if we were we wouldn't have tried BB!)
If this guy can't handle a nip from a puppy (granted a 70 pound puppy who left a small bruise), he really shouldn't say he can train aggressive dogs. I gave two stars because he refunded most of the money, tried to recommend a different trainer, and was at least honest with us that he couldn't handle it. BB might be fine for a neurotic toy poodle, but for dominate powerful breeds stay away...