Recommend paying for one session at a time! I'll try to make this short, but a lot of disappointment transpired. My family rescued a puppy who was very smart and she did not like me. She was very naughty to me, the female in the house. Since this was during Covid, there were no training classes available. Someone suggested BB because they come out to your home.
Well dummy me, I was desperate and paid for the one year of support. The BAHHH (main training word, BB suggests) did not work for me. When Paul came to my home for the one hour training---it felt more like counseling and maybe 10 minutes of hands on training. Our pup needed hands on training!
When I went over problems with the trainer ,he just kept repeating phrases from their brochure, That did nothing for us. I explained we needed videos, more hands on help, talking about this was not solving my issues. Our hour sessions would also steer to personal conversation instead of training. I would try to reel him back in and make the best of our time.
Here's the problem, I did this for 6 months. I told him I needed to learn to walk the puppy safely, before my husband was deployed, Well that didn't happen. Paul was overwhelmed with clients that trying to get ahold of him to schedule was horrible and he couldn't remember my dogs name either.
A few months later I requested a REFUND since this was not working and I only had training for 6 months. Lol, here's my warning! Well rereading the contract, after being denied any money back, I didn't pay for 1 year of training (that's what I thought), I paid for 1 year of support!
Lol, ok word play. Shame on me. Also, in the contract his time was worth $100/hr, so in the 6 months they considered I used up what I paid. Oh, and he never called or emailed after that 6 month appointment to check on us either. Why would he! He knew he didn't have to do anything after 6 months due to the wording in the contract. I hate that I spent almost $700 for nothing.
Nobody at the company cares and will only quote the contract to you. No compassion at all. It may have taking me a few months to call and complain, but Paul knew my situation, he knew my husband was being deployed so things would be hectic. BEWARE they do not refund money, they will remind you this training is not guaranteed it will work (but they don't care, they have your money), and not care to try and make you happy.