Babylist Reviews

I have been trying for over a month to return a $1,250 stroller because the parents decided on a different stroller. I’m within 90 days, and it’s new in the box, but the site is saying it’s a product that can’t be returned. Babylist won’t return my emails.

Impossible to communicate with anyone in customer service..They conveniently miss your chats...Ordered a gift off the registry and it arrived in a dilapidated box, unwrapped, and looked used..No customer service response...Don't waste your time using babylist as a registry or purchasing gifts...

Received the dresser for the baby's room in a timely matter. As the gentlemen were unboxing the dresser, I ran downstairs to get them each a bottle of water.

They were downstairs when I gave them the water and signed the paperwork confirming receipt of the dresser. I immediately went upstairs to look at the dresser, my bad for not checking it before they left, and noticed there was damage to the top right corner of the dresser.

I immediately called the gentlemen to let them know the dresser was damaged. They told me I had to contact Babylist directly.

I did and all I have so far is an email stating "that the item was shipped from the vendor directly, and they can send out parts/pieces for damaged items". I don't want parts/pieces, I want a new undamaged dresser. That's what I paid for!

Poor customer service. AI chat is ignorant. Customer service will not talk to you, hide behind ignorant wall of chat which is unsatisfactory.

They allow for group gifts, but in the fine print it says that you can only spend the funds at their store. You can't fix this once someone has already contributed to the group gift. Since their store charges more than other vendors, you end up wasting your friends' money.

They also are useless if you receive a damaged product from a vendor and the vendor does not respond to attempts to return the item. I understand this is their business model, however I found the babylist staff who responded to messages/inquires to be condescending and unhelpful.

They are essentially like an Amazon registry, but without the customer service, refund policies, or ease of use. They are not a small enough business to make it worth putting up with these additional hassles. I would recommend using another site.

If I honestly could give them a 0 a would . I purchased Dr Brown’s Milk spa for my 3 month old . The item stopped working within a month of purchase. When I reached out about returning the item,

This what I was told : please read below . This is a nightMare to ask a new, non sleeping mom.

How is this helpful to a new mother. I really did not want a refund. I wanted a replacement. However. I do believe the machine may have been defective , but Babylist should be your advocate. When do we have the time to chase and call the manufacturer?

I do NOT recommend them ! They will take your money and if the machine breaks , then you are done . You can’t reach anyone by phone . You have no options . Order from Target , Dr Brown or Amazon. You will come out better .

Debbie Y. (Babylist)

Sep 19, 2022, 1:07 PM PDT

Hi Tracey,

Thanks so much for reaching out to us about this. I'm so sorry you're having difficulties with your Dr. Brown's Milkspa Breastmilk And Bottle Warmer. Since this sounds like a manufacturing defect, contacting Dr. Brown's would be the best place to start. Click here to see their contact information.

In most cases, they can repair or replace a malfunctioning unit within their warranty period. It's also really important for them to record this information in the event other units are experiencing the same issues.

I've attached your receipt to this email should their team need it to help. While this is absolutely the first step in getting this resolved, rest assured that it's not necessarily the last.

It may take the manufacturer up to 10 business days to respond but please let me know if the manufacturer isn't able to get this taken care of for you. I'm always happy to help!

Best,

Debbie Y. • Happiness Hero Specialist

Horrible customer service! Sent wrong item and then wanted me to bring it to FedEx to return the wrong (large) item.

No compensation for my time or trouble.

Buy from Amazon or another retailer.