Babylist Registry Reviews

Horrible customer service. Received an item that was cheaply made. They won’t do anything about it. Amazing how much money they are making and could care less about customer service!!!

Received the dresser for the baby's room in a timely matter. As the gentlemen were unboxing the dresser, I ran downstairs to get them each a bottle of water.

They were downstairs when I gave them the water and signed the paperwork confirming receipt of the dresser. I immediately went upstairs to look at the dresser, my bad for not checking it before they left, and noticed there was damage to the top right corner of the dresser.

I immediately called the gentlemen to let them know the dresser was damaged. They told me I had to contact Babylist directly.

I did and all I have so far is an email stating "that the item was shipped from the vendor directly, and they can send out parts/pieces for damaged items". I don't want parts/pieces, I want a new undamaged dresser. That's what I paid for!

There is NO customer service! I tried to cancel an item I purchased within the allotted “45” minutes and the link did not work. I called support and they have a message saying they can’t take messages and to use the website-which did not allow the cancellation. I emailed support with the order number on the subject line and the reply was to give them all that info again. Then I received an email telling me “sorry but all we can do is send you a label for a return.” This was a gift I was trying to cancel!!! They are beyond helpless! No customer service at all. All the focus is in the front end-a nice website to encourage purchases. Do not use!

Felt like I had to order from a 40-year-old person’s Santa list here. Meh.

Horrible customer service me and my wife ordered a Doona and the sent us a regular car seat. Had nothing in common with my purchase. Tried reaching out and they never emailed back. I’m truly disappointed and our child is due in a few weeks.

Awful experience!! The customer service is horrible !! There’s no phone number to call. Everything is through email which takes 24 hours to 7 days for each response. No one to reason with on actual facts. If you place an order don’t ever expect to do any kind of exchange or refunds even if the item is broken.

Terrible customer service, bought a very expensive stroller and received something else instead. Customer service is nonexistent. Chat tells you to email, they only respond to emails in the middle of the night, they have no phone number. Won't purchase from this site again or use it for a registry.

Poor customer service. AI chat is ignorant. Customer service will not talk to you, hide behind ignorant wall of chat which is unsatisfactory.

They allow for group gifts, but in the fine print it says that you can only spend the funds at their store. You can't fix this once someone has already contributed to the group gift. Since their store charges more than other vendors, you end up wasting your friends' money.

They also are useless if you receive a damaged product from a vendor and the vendor does not respond to attempts to return the item. I understand this is their business model, however I found the babylist staff who responded to messages/inquires to be condescending and unhelpful.

They are essentially like an Amazon registry, but without the customer service, refund policies, or ease of use. They are not a small enough business to make it worth putting up with these additional hassles. I would recommend using another site.

If I honestly could give them a 0 a would . I purchased Dr Brown’s Milk spa for my 3 month old . The item stopped working within a month of purchase. When I reached out about returning the item,

This what I was told : please read below . This is a nightMare to ask a new, non sleeping mom.

How is this helpful to a new mother. I really did not want a refund. I wanted a replacement. However. I do believe the machine may have been defective , but Babylist should be your advocate. When do we have the time to chase and call the manufacturer?

I do NOT recommend them ! They will take your money and if the machine breaks , then you are done . You can’t reach anyone by phone . You have no options . Order from Target , Dr Brown or Amazon. You will come out better .

Debbie Y. (Babylist)

Sep 19, 2022, 1:07 PM PDT

Hi Tracey,

Thanks so much for reaching out to us about this. I'm so sorry you're having difficulties with your Dr. Brown's Milkspa Breastmilk And Bottle Warmer. Since this sounds like a manufacturing defect, contacting Dr. Brown's would be the best place to start. Click here to see their contact information.

In most cases, they can repair or replace a malfunctioning unit within their warranty period. It's also really important for them to record this information in the event other units are experiencing the same issues.

I've attached your receipt to this email should their team need it to help. While this is absolutely the first step in getting this resolved, rest assured that it's not necessarily the last.

It may take the manufacturer up to 10 business days to respond but please let me know if the manufacturer isn't able to get this taken care of for you. I'm always happy to help!

Best,

Debbie Y. • Happiness Hero Specialist

Horrible customer service! Sent wrong item and then wanted me to bring it to FedEx to return the wrong (large) item.

No compensation for my time or trouble.

Buy from Amazon or another retailer.

Terrible customer service. Received an item and opened it, did not work. Tried to return and they would not accept. They had an option in the return section for “does not work” and they would still not accept the item back. Told me I had to contact the manufacturer to get it replaced. Highly recommend not purchasing anything directly through Babylist.

Worst company ever. It’s a 3rd party scam. I have ordered 3x for different showers. They sent all 3 without telling the sender. One was never delivered One order was received by someone other than me ( it had “not Purchased” when I ordered) No phone #. No response via email. Buy your gifts directly from Vendor. This website is horrid and mismanaged. Stay away

Such a bad website. They make it impossible to return items and they have no customer service.

Initially I was happy with this site because it allowed me to have baby items from other websites, so I could support etsy artisans and other ma and pa outfits...

BUT began to realize everything is geared towards their Babylist store.

A couple friends got me Babylist Gift Card, come to find I can only use the gift card on 17 of my entire list of my items! The support team seemed unbending, because the gift cards have no expiration date...and said we can buy diapers...and other consumable items, or car seats as the child leaves infant stage... However, if you do not log in after 6 months Babylist registry closes down from disuse.

Babylist compared itself to Target, in the way that gift cards are only redeemable at that store, but Target carries house hold goods and essentials, not just baby stuff.

I went with Babylist originally because I was opposed to Target and Amazon and I wanted to support small business.

....Now, I have to spend countless more hours trying to see what Babylist sells that crosses over to the ma and pa stores. And hope I can wheedle away at the generous gift card sum. Achieving my goals through this company feels like a let down. If not for the Gift Cards I would have given this service a 4 or 5 star Rating. In hindsight I would leave a note about giftcards on the intro page to avoid this situation... I did not educate myself about Babylist giftcard policy because I didn't imagine people would give giftcards.

UPDATE:

Babylist gave a refund back to the patrons who had given us the gift card! I did not expect that from the company. This has saved me a lot of extra hassle during a time were my bandwidth is pretty low. And I am super grateful. It has allowed me to achieve my goals in supporting small artisans, businesses, and Eco-friendly products.

Element of Surprise with the registry....

The Babylist sends an email with the title- "someone is getting you something" every time someone purchases an item from the list. I just don't read these emails, and that way I remain unaware of who sent what.

In the registry when an item is purchased it says " Marked as Purchased" It doesn't give away the surprise of who bought it.

The emails, are useful to save for later- because they act as a catalogue for sending out thank you notes.

BUT Babylist has added a new element in their emails "someone is getting you something" during the period I have had my registry up! Now, there is an option that allows you to maintain the surprise or see who was the sender, so peeking at emails is not an issue.

I don't look in the boxes as they are delivered. I have my friend, pull out who it is from... (If that is included) and wrap the box nicely. In this way I am able to maintain surprise and not have the room look like a warehouse.

Babylist has been really easy to use and straightforward up until to the gift card frustration which was remedied through emails with their support staff.

Seems like an easy thing to have everything together BUT it makes returning hard. Some of the retailer are not affiliated with Babylist so when you return the product it will be a no receipt return which will take an amount of the regular price of the item.

Somethings ship from vendors directly not any of the stores you registered at so it's hard to know where it was purchased. To get what the gifter paid for your items PLEASE register with the actual store!!! Trust me it will save you the time and headache!!!

The box that “comes” with the registry is very underwhelming. They charge you $10 shipping along with several other steps to qualify but it does not have $10 worth of stuff in it. I’m not sure if they forgot some of the stuff in my box, but amazons was much better.

Even target and Buy Buy Baby had equal to better boxes with less hassle. Besides a ton of ads, it contained a bottle, two pacifiers and a few SMALL samples of wipes, diapers and stretch mark lotion. Went through the hassle because I heard it was a good box and you received a bottle sampler, onesie, blanket, hats, etc but that must be the old box. Very disappointed.

What baby list doesn't tell you is that if you make a registry with them and add the different stores, you lose the extra return protection that a registry usually offers. For example, if you have a registry directly through Amazon, you have a 365 day return policy for items bought on registry. However, if you bought it through babylist, you only have the 30 day return policy. Very disappointed, knowing that most items bought on a registry is 30 days before the event happens; so, you are not able to return item. In my case it was a $400 baby cam that did not work

I was very disappointed to hear that my daughters, who had back-to-back baby showers, were able to see every single item that I personally bought for them.

Now while I think it's a great idea to have a registry, I think it's wrong that the surprise of knowing who bought the gift/s can be known ahead of time, instead of after the baby shower date.

Babylist receives a low rating because, after all, keeping track of items that have been ordered off the registry and shipping them in time for a baby shower is their job!! I placed my order one month prior to the shower date and received confirmation of my order and a notice that it had shipped.

So I waited. And waited. And nothing. I couldn't get a "live" person, their tracking tool only got me to FedX that said the order was pending, and their trouble shooting options were not satisfactory. I canceled the order. They refunded my money, but gave no explanation.

Fortunately, I was able to order the same item through Amazon. My gift will arrive just one day before the shower! Frustrating when I initiated my order a month in advance.