I already filed a complaint with the BBB NY, and B&H Photo never responded.
I ordered the product online on March 13, 2013. It was never delivered to my address, even as of July 8, 2013. I had paid in full at the time. (Product: + Shipping to Saudi Arabia ). Invoice # 1024717751
I ordered from B&H Photo in the past, and products were delivered to me in Saudi Arabia, and the United States, therefore I assumed my money was safe. On July 8th I asked for a refund for the full amount due to their non delivery, and negligence in handling my order. The Drop Ship rep agreed to the refund. He later said I would get the refund for the product, and NOT for "services & duties". I received my refund for the product to my credit card for JUST the product.
I have complained several times to the refund the full amount Customer Service and Drop Ship Team Head over the phone, but have no further response. Why am I being charged for a service I never received? Delivery was never made. There is no proof that I have received the product, and refused delivery.
B&H Photo simply does not care, once they get their money. Very unethical, avoid like the plague.
My last option is to take them to small claims court, with an easy victory, when I swing by NYC. I am willing to do this even though it will cost me as much as I am owed, but at least I can publicize the scam.