Appliances Connection Reviews

We needed a new wall oven for Thanksgiving and so purchased this product. We were excited to find a oven that had 2 knobs and was not all digitally driven. First problem, it arrived 6 days later than promised, We quickly installed and found three major issues; the cooling fan vibrated excessively and was very noisy, the oven blew 160" hot air from the space between top of the oven door about eye level and both the convection fans whistled. Appliance connection has started a repair ticket as of 11-17-23 nobody has contacted us. Had we purchased through local big box store it would have been replaced by now.

John Simenz

Simenz & Company Construction Services Inc.

Looking for a much needed washer, I somehow ended up on this place. I went into the closeout section and there was the washer I have been looking for a Samsung 5.2 cu ft. with everything but no wifi. what I WANT and need.

I had to ask for a price request. I received the email the next day with the price of 525.00 OMG, was told to put it in my cart, nothing there, emailed Victor back about the situation, never returned my two emails.

Later it finally said discontinued. They did not have the washer at all but, they were advertising that they did. The bull started on 10/09/23, and gave up around 10/11/23.

10/27/23 still on the hunt there they were again. I decided I would take a quick look and they had a big sale which I think might of been pre black Friday, there was the washer again, so their lovely website let me buy the washer and it was right out with all the other ones.

I got a delivery date and all, they took my money and said it would take up to 72 hrs to process. I started on a Friday and of course on Monday got the out of stock email, but they were able to make delivery now some time in December, then it was discontinued.

After many emails with no one ever answering a single question I went to the phone and spoke with a salesmen in New York who at this point was supposed to call me back days ago and I called again myself, he was on the phone and could not, but would call me back, no he did not.

I did out of no where get my money returned. I have dealt with many bad companies but this was the worst. I forgot to mention it took three people just to get to the salesmen.

Can you believe app. connection was bought by a corporation looking for investors, look it up read what their goal is, it is a joke, and they have been given awards by some magazine.

My next step is to inform corporate. I could have gone on about my bad experience, enough babbling.

I have had problems with the inception of my order !!! Labor Day Sale and here it is November and I have yet to use my washer and dryer that arrived 54 days later and DAMAGED and MISMATCHED.Not to mention the poor customer service and unprofessional installation. Save yourself the grief and hassle....

BUY ELSEWHERE!!!!!!!!!!!!!!!!

I wish i could give negative -10 Stars. This company is deceitful, predatory, and untruthful. After purchasing $24,000 in appliances for a dream remodel. It’s now turned into a nightmare. Customer service is no help. They do not care. I’ve filed complaints with BBB and consumer protection.gov. Praying they can help. You have other choices. I wish I’d read the negative reviews. STAY AWAY!!

On July 5, 2023 I paid $6,183.97 to purchase 3 appliances from Appliances Connection through their phone agent Alex. I placed a phone order bc the price for Bosch range was cheaper at Home Depot and I wanted the Summit fridge bc of its dimensions.

I live in a condo with 1 flight of stairs up from street level so the agent recommended 4 flights of stairs and 1 appliance removal since the webpage of the Bosch range I purchased said it came with white glove delivery, installation, free removal services, etc. So it stands to reason I would need up and down flights for the remaining 2 appliances (fridge and range hood fan).

However when the fridge and range were delivered, the contracted delivery company said their documents did not indicate installation or removal of the range. I spoke to the agent Alex and he said he gave me a price match so it invalidated the white glove delivery/installation/etc. - even though Home Depot offered those things as well. I said why wouldn’t I have requested those things if I were aware those listed services on the AC website were invalided? He responded that I was “trying to save a buck.”Bc I live in a small apartment and do not know how to install a range, there’s no way I wouldn’t have confirmed the range came with these services. He said I could listen to our recorded call and I said yes and then he said no bc it’s wasting his time. I ended up paying another $97.74 for removal and haul away, which is not a big deal and I would have agreed to if needed - but now I had to wait over a week with two gas ranges in my condo kitchen. In addition, the refrigerator arrived missing a foot and dented in 3 places. Their customer support said they will have the manufacturer mail me one. It’s now October and I have not received it.

I would not recommend purchasing your appliances here if you want good customer service and not to be insulted.

DREADFUL company. Do not go near them. Here is a copy of my letter to their CEO to try and resolve a dispute.

Dear Mr Rusnak,

Re Order 1xxxxxxx Appliance Connection

This is a story of your company’s incompetency, zero customer service and non existent communication. It will make painful reading.

The order refers to one placed on January 10th for an AGA stove, value $37,862.65

On placing this order I was promised:

-12-16 weeks delivery

-weekly updates by your salesperson ‘Douglas L’ (more about him later).

Neither materialized.

In fact it took EIGHT months for the order to arrive. During which time I spoke to countless sales people at Appliance Connection trying to ascertain the progress of the order. Every single one of them promised to find out and call me back Not one did so.

Calls and emails to ‘Douglas L’ were never returned either.

Five, six, seven months went by during which I had to contact AGA in the UK and the AGA care center in the US, to get any form of information about the order. I eventually found out it had arrived in the US before your company did.

Then, as if by magic, ‘Douglas L’ was back in contact wanting the money! Indeed your billing dept demanded the money by the end of the day ‘or we’ll ship it back’!! I took that as a bad joke.

We paid and were promised delivery and installation by a qualified ‘three man’ team. When I called to confirm this, one of your sales people told me ‘we just deliver to your garage’, another did agree delivery and placement of the 1300. lbs unit would be into our kitchen. (Douglas L had disappeared again by this time, despite emails trying to get this information from him)

Please bear with me, this gets better:

So, delivery day arrives (August 22nd) eight and half months after the order was placed.

The truck arrives with two men (not three), who have no way of moving the two heavy units off the truck, let lone getting them into the kitchen. Luckily I have a tractor with fork lift attachments, so we take them off the truck, put them down outside the back door (the delivery team has gone by this time). Open them up…they are the wrong color!

Another 20 minute wait while I get you through to your sales team, ‘Douglas L’ is, of course, no where to be found. By this time-as I’m sure you can appreciate-I have had enough of an organization that takes $37862.65 off me, provides the most abysmal service, then after 34 weeks delivers the wrong item.

Now your ‘customer service’ dept casually informs me that I won’t get a refund until the item has been picked up. To be honest after my dealings with your company I am less than confident I will receive a complete refund. The duplicitous nature in which this whole transaction has been undertaken leaves me with a feeling you will find some reason to not pay a 100% refund.

Hence my letter to you:

I would like you to confirm I will receive a full refund, and an apology for the catastrophically appalling service we have had from your company.

I have dealt with some inefficient, unhelpful companies in my time, but yours ranks in the top three. The lack of communication. Let alone knowledge of the AGA product ,is unforgivable when selling something at a cost of $37,862.65.

So, please be kind enough to reply confirming a full refund.

I ordered a new Speed Queen washer and dryer set on 8/3/23 and on 8/23 was told the the earliest delivery would be 8/31.

ApplianceConnection said they could not do anything because AM Home Delivery delivered when they wanted to and it was beyond their control. CAN YOU WAIT 1 MONTH FOR YOUR DELIVERY?

Long stressful story short, it has been over six months now for them to evade any responsibility for defective products they sold and delivered, even though it was reported at the time of installation and within three days of delivery. They now ask me to get it resolved with the manufacturers directly with absolutely no shame. No wonder they only get two stars on BBB. Check all the reviews, not just here.

The true nature creeps up with issues on orders.

The Customer Service exists only to disperse complaints and to hold customers hostage. Shop here at your very own risks.

Appliances Connection is an absolute nightmare! I spent nearly $30k on appliances from this company and EVERY SINGLE ITEM has been damaged and/or doesn't work, and ALL items have been extremely late for delivery (almost ONE FULL YEAR from the date of purchase)!!!

The 2 double door Fisher Paykel refrigerator freezer units ($7k+) were both dented in on the doors and drawers and frame. Appliances Connection only offered a $50 credit.

The Marvel beverage refrigerator ($3.5k) arrived badly bashed on all four sides and never worked. Appliances Connection made us go through the hassle of having a Marvel rep come to our home and see if it could be repaired. It was not repairable. We had to wait EIGHT (8) months to get a replacement, but only after extreme hassle.

The Fisher Paykel gas cooktop arrived with crushed control knobs. The GE garbage compactor was delivered crushed and was dead on arrival and never worked with a broken foot pedal.

After months of waiting for a replacement, the replacement unit stopped working after 3 months! I purchased a Marvel ice maker ($3.5k) to match the Marvel beverage refrigerator, but apparently the glass door model was discontinued when I purchased it (not disclosed) so Appliances Connection just sent a "substitute" unit that doesn't match the beverage refrigerator (to be installed side-by-side).

Additionally, the "substitute" unit was badly scratched in the inside, as if it had already been used by a prior customer. I've been waiting TEN (10) months for the Fisher Paykel double oven ($8k) and warming drawer ($2.5k) and dishwasher ($2k) but Appliances Connection offers nothing except an excuse that "it's backordered."

I never speak to the same person twice and multiple "ticket" submissions for damaged and non-functioning items go ignored and are apparently sent to a black hole. This company is an absolute nightmare! It appears they are selling "scratch and dent" items for FULL PRICE. Save your money and save yourself the anxiety and hassle of dealing with this outfit and BUY SOMEWHERE ELSE!

Nightmare!! First, 3 of 4 units arrived either damaged or incomplete. The orders to install and remove (pd.for) were not communicated correctly the delivery team as a result of the orders being split because of back orders.

I tried my hardest to get them to understand this each time I would get confirmation that the delivery was the next day. I have had a ticket opened for 2 months now, including an LG ticket from tech. suggesting a replacement on the damaged range. Only one unit of the 4 has been installed and it arrived damaged (refrigerator freezer) requiring an LG tech come out and repair.

Sadly, it is the lack of response from the teams including a personal email to the CEO that has me the most frustrated. Resolution is all I seek. And now, we are three weeks from the holidays, and I still do not have the appliances to work with. Mind you, I have already been billed and paid two months. I have screen shots and proof to provide for all of this.

MY ADVICE, Steer clear of this poorly run company because the time off that I have had to take and the energy and frustration associated has certainly not been worth it.

Worst experience ever! Purchased a microwave, the box was delivered to front door, No knock or doorbell ring.

The box was damaged and the microwave inside too. Had to file a claim with photos wait forever fir them to file claims fed ex, then they gave me a shipping back label, Sent it back. Received a second microwave weeks later and same scenario, damaged box and microwave. Sent photos and shipped back. This stated end of July, almost every week we send reply to customer service or phone them. They always say will get back with you tomorrow or 48 hours. No resolution and no refund this has gone on for over 3 months now.

This company is a scam. beware!

This company is a total and complete nightmare. I ordered a washer and dryer unit from them in May. They delivered damaged units. They said they would get me a replacement. a month went by. No timeframe. Then, I asked for a refund. they approved. they picked up their units. confirmed in tracking number. And, it has been 5 months and I still don't have a refund. I have begged. I have a disabled child and I need to buy him new leg braces. This company has their units back and still my $1700. They keep saying refunds take time - that is the only respond. 5 months and counting. They are seriously hurting a single mom. Do not every buy from this company.

Ordered a washing machine with installation and "white glove" service. Website said I would receive a call in advance with delivery date. Instead, I received an email a few days later saying delivery would be TODAY. I called and was told that if I wanted to reschedule, it would be another 10-15 days, so I rearranged my entire schedule on short notice and stayed home that day.

As soon as AP left my house, I ran the washer. After 5 minutes, I got an error code telling me it was not properly hooked up. Tried again, same thing. Made multiple calls all afternoon to AP, with promises of a return call. Nothing. I finally got a person to write up a ticket; she told me I had to send in a bunch of photos (of my brand new washer and error code?) to get service scheduled. I emailed the photos in immediately and have now been waiting five days, without anyone even reaching out to schedule a service appointment. Meanwhile, I've got a useless washing machine taking up space in my house while laundry piles up.