AppliancesConnection.com is a website that offers customers all the appliances, furniture, décor, and products they need for every room of their house, so they can find everything they need in one place.
How Does It Work?
The website states that they are a one stop shop for everything you need for your home, and not just appliances. Their goal is to make it easy to “fill your home with all the luxuries you desire.”
AppliancesConnection.com says that their sales staff undergoes an in-depth training program for four weeks before they are ever able to handle their first customer. They are trained to listen for what item you are looking for, who will be using it, where it will be used, how long they are hoping to use, etc, so they can recommend the best products to meet their needs.
Customers are welcome to use their website the way they would any other online retailer, either by searching for a specific product using their website’s search feature or by looking through their inventory by category including Laundry, Refrigeration, Cooking, Dishwashers, Air Conditioning, Commercial, Outdoor, Plumbing, Home Furnishing, TVs, Health & Fitness, and more.
Since this company offers such a wide variety of products, there is no real way to quote a single or static price range for the products you can find here. However, they do offer their customers a Low Price Guarantee, which states that if you are able to find a lower price – including Shipping & Handling and taxes – on an identical branded item with the same features from an authorized dealer, they promise to either meet that price or beat it.
The website also says that they offer free shipping to customers within the 48 continental United States for both small and large items. They do offer In-Home and White Glove Delivery, but it will require an additional fee.
Unless otherwise stated, customers will have 30 days from the date of placing the order to contact their Customer Service team for a Return Merchandise Authorization Number and to ship the product back.
All returns must include all original packaging, an intact UPC barcode, the original packing slip, and the valid RMA number. Batteries, film, and videotapes which have been opened are never available for return.
Unfortunately Clearance items are only available for return when they are defective, and even when this is the case, products are only available to be returned within 14 days from the date it was shipped from their warehouse.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 800-299-9470 or by submitting them directly to their website through their Contact Us link.
Unfortunately it does not appear as though this company has very many customer reviews at this time, making it difficult for prospective customers to determine whether or not they would like to make their next purchase from here.
The very few reviews which are available seem positive for the most part, but still, when dealing with an online company that sells large scale, often expensive items, customers may want to see the item in person at another retailer before they make the choice to purchase from an online retailer, especially when there is no opportunity for free return shipping.
Competitors and Alternatives?
If you have any experience with this company or their products, please leave your AppliancesConnection.com reviews below.
6 ‘AppliancesConnection.com’ Reviews
Ordered new higher end washer and dryer. Prices were decent, but not amazing. Items listed as in stock, but after ordering I could see that one item wasn't available. Took three weeks before everything finally shipped together. I paid for the option of an install of the new items and the haul away of old units. The install was average, and they did load up the old units, however they refused to take all the boxes and packing materials the new units came in. Ridiculous and annoying.
In the end, if you can be very patient, this place is ok for the price, but don't bother paying for the install
Appliances Connection essentially scammed us out of hundreds of dollars. We were charged but received no services or product. We ordered a washer
This company lies lies lies doesn't have a manager and took three months of waiting on an order that I finally cancelled customer service is rude and all they know how to do is lie do not buy from this company
I love that I can compare items on their website. The best description for appliances only at appliancesconnection.com!
And delivery went flawlessly! Will recommend.
Waited a month for furniture even though their website stated the furniture was " in stock and ready for delivery." Finally received a notification that my furniture will be delivered in the morning on 2/23. So the night before, I got rid of my old furniture to make room. The next morning received a call from AM Trucking (the delivery company) stating the driver is sick and my delivery will be rescheduled for the following week. WHAT?! A delivery company that only has 1 driver with no contingency plan? I took the day off of work to be there for the delivery. On top of that, I have family coming in from out of town with no furniture! I wanted to cancel the order and they said I would have to pay the shipping and restocking fee...again WHAT?! Their best offer was to take $50.00 off and give me the "white glove" delivery for free. So I have to rent furniture for the weekend, loosing a pays pay... nope, $50.00 won't cover that. One of the managers called me from a blocked ID number (nothing fishy about that, right?) and tried to get me to not cancel the order. I did however cancel the order because I was forced to do so and I did not want to do business with them any longer. They refunded $605.98 but however did not refund the shipping and restocking fees of $288.99. So I'm out that amount because of no fault of my own. This is NOT how you do business and to keep a customer. I ordered the same exact furniture from Gardner-White and they had it delivered and set up the next day! THAT is how you do business.