AppliancesConnection.com Reviews

Wish I had read the reviews before purchasing for this company. Ordered 6 products (about $9k worth) and 3 arrived damaged, 1 arrived damaged twice, installers from AM shipping don’t know what they are doing. Should have gone local in the first place instead of ordered on July 5th and finally got everything by sept 7. Never again.

DREADFUL company. Do not go near them. Here is a copy of my letter to their CEO to try and resolve a dispute.

Dear Mr Rusnak,

Re Order 1xxxxxxx Appliance Connection

This is a story of your company’s incompetency, zero customer service and non existent communication. It will make painful reading.

The order refers to one placed on January 10th for an AGA stove, value $37,862.65

On placing this order I was promised:

-12-16 weeks delivery

-weekly updates by your salesperson ‘Douglas L’ (more about him later).

Neither materialized.

In fact it took EIGHT months for the order to arrive. During which time I spoke to countless sales people at Appliance Connection trying to ascertain the progress of the order. Every single one of them promised to find out and call me back Not one did so.

Calls and emails to ‘Douglas L’ were never returned either.

Five, six, seven months went by during which I had to contact AGA in the UK and the AGA care center in the US, to get any form of information about the order. I eventually found out it had arrived in the US before your company did.

Then, as if by magic, ‘Douglas L’ was back in contact wanting the money! Indeed your billing dept demanded the money by the end of the day ‘or we’ll ship it back’!! I took that as a bad joke.

We paid and were promised delivery and installation by a qualified ‘three man’ team. When I called to confirm this, one of your sales people told me ‘we just deliver to your garage’, another did agree delivery and placement of the 1300. lbs unit would be into our kitchen. (Douglas L had disappeared again by this time, despite emails trying to get this information from him)

Please bear with me, this gets better:

So, delivery day arrives (August 22nd) eight and half months after the order was placed.

The truck arrives with two men (not three), who have no way of moving the two heavy units off the truck, let lone getting them into the kitchen. Luckily I have a tractor with fork lift attachments, so we take them off the truck, put them down outside the back door (the delivery team has gone by this time). Open them up…they are the wrong color!

Another 20 minute wait while I get you through to your sales team, ‘Douglas L’ is, of course, no where to be found. By this time-as I’m sure you can appreciate-I have had enough of an organization that takes $37862.65 off me, provides the most abysmal service, then after 34 weeks delivers the wrong item.

Now your ‘customer service’ dept casually informs me that I won’t get a refund until the item has been picked up. To be honest after my dealings with your company I am less than confident I will receive a complete refund. The duplicitous nature in which this whole transaction has been undertaken leaves me with a feeling you will find some reason to not pay a 100% refund.

Hence my letter to you:

I would like you to confirm I will receive a full refund, and an apology for the catastrophically appalling service we have had from your company.

I have dealt with some inefficient, unhelpful companies in my time, but yours ranks in the top three. The lack of communication. Let alone knowledge of the AGA product ,is unforgivable when selling something at a cost of $37,862.65.

So, please be kind enough to reply confirming a full refund.

I ordered a new Speed Queen washer and dryer set on 8/3/23 and on 8/23 was told the the earliest delivery would be 8/31.

ApplianceConnection said they could not do anything because AM Home Delivery delivered when they wanted to and it was beyond their control. CAN YOU WAIT 1 MONTH FOR YOUR DELIVERY?

I purchased a dishwasher with a gift card. They have an authorized pending transaction but their "system" does not show it. I have provided them proof from the Visa gift card bank, but they will not accept it and are holding funds pending on my gift card until it "falls off" and will try it again to see if it shows in their system. Meanwhile I'm out of a dishwasher and $1,500 they have on my bank cards. Management has not responded. Purchased Saturday, it is now Thursday. Any response via email or phone is abrasive and canned. Worst billing/customer service ever!

Long stressful story short, it has been over six months now for them to evade any responsibility for defective products they sold and delivered, even though it was reported at the time of installation and within three days of delivery. They now ask me to get it resolved with the manufacturers directly with absolutely no shame. No wonder they only get two stars on BBB. Check all the reviews, not just here.

The true nature creeps up with issues on orders.

The Customer Service exists only to disperse complaints and to hold customers hostage. Shop here at your very own risks.

There's only one star selected because it wouldn't let me leave them all blank. I would rate it a negative 5 stars if I could. I ordered a steak locker (dry age) on 12/14. I had some great communication leading up to today. However, I was told today that they weren't able to ship to Vermont as 'it's too remote.' The entire state, just 6 hours north, by interstate, of the largest city in the country, is too remote. I can't even. The customer service rep was very nice and I'm sure embarrassed to tell me that, but the story is absolutely unreal. The whole state is too remote for a truck to get to. I thought I'd heard some ridiculous stories in my life, but this takes the cake.

Ordered a Summit bar refrigerator- left it boxed while basement renovation was being completed. Once opened, discovered bottom hinge was completely bent. Offered a $50 discount by Appliances Connection. I do NOT recommend this company.

Appliances Connection is an absolute nightmare! I spent nearly $30k on appliances from this company and EVERY SINGLE ITEM has been damaged and/or doesn't work, and ALL items have been extremely late for delivery (almost ONE FULL YEAR from the date of purchase)!!!

The 2 double door Fisher Paykel refrigerator freezer units ($7k+) were both dented in on the doors and drawers and frame. Appliances Connection only offered a $50 credit.

The Marvel beverage refrigerator ($3.5k) arrived badly bashed on all four sides and never worked. Appliances Connection made us go through the hassle of having a Marvel rep come to our home and see if it could be repaired. It was not repairable. We had to wait EIGHT (8) months to get a replacement, but only after extreme hassle.

The Fisher Paykel gas cooktop arrived with crushed control knobs. The GE garbage compactor was delivered crushed and was dead on arrival and never worked with a broken foot pedal.

After months of waiting for a replacement, the replacement unit stopped working after 3 months! I purchased a Marvel ice maker ($3.5k) to match the Marvel beverage refrigerator, but apparently the glass door model was discontinued when I purchased it (not disclosed) so Appliances Connection just sent a "substitute" unit that doesn't match the beverage refrigerator (to be installed side-by-side).

Additionally, the "substitute" unit was badly scratched in the inside, as if it had already been used by a prior customer. I've been waiting TEN (10) months for the Fisher Paykel double oven ($8k) and warming drawer ($2.5k) and dishwasher ($2k) but Appliances Connection offers nothing except an excuse that "it's backordered."

I never speak to the same person twice and multiple "ticket" submissions for damaged and non-functioning items go ignored and are apparently sent to a black hole. This company is an absolute nightmare! It appears they are selling "scratch and dent" items for FULL PRICE. Save your money and save yourself the anxiety and hassle of dealing with this outfit and BUY SOMEWHERE ELSE!

Nightmare!! First, 3 of 4 units arrived either damaged or incomplete. The orders to install and remove (pd.for) were not communicated correctly the delivery team as a result of the orders being split because of back orders.

I tried my hardest to get them to understand this each time I would get confirmation that the delivery was the next day. I have had a ticket opened for 2 months now, including an LG ticket from tech. suggesting a replacement on the damaged range. Only one unit of the 4 has been installed and it arrived damaged (refrigerator freezer) requiring an LG tech come out and repair.

Sadly, it is the lack of response from the teams including a personal email to the CEO that has me the most frustrated. Resolution is all I seek. And now, we are three weeks from the holidays, and I still do not have the appliances to work with. Mind you, I have already been billed and paid two months. I have screen shots and proof to provide for all of this.

MY ADVICE, Steer clear of this poorly run company because the time off that I have had to take and the energy and frustration associated has certainly not been worth it.

Worst experience ever! Purchased a microwave, the box was delivered to front door, No knock or doorbell ring.

The box was damaged and the microwave inside too. Had to file a claim with photos wait forever fir them to file claims fed ex, then they gave me a shipping back label, Sent it back. Received a second microwave weeks later and same scenario, damaged box and microwave. Sent photos and shipped back. This stated end of July, almost every week we send reply to customer service or phone them. They always say will get back with you tomorrow or 48 hours. No resolution and no refund this has gone on for over 3 months now.

This company is a scam. beware!

This company is a total and complete nightmare. I ordered a washer and dryer unit from them in May. They delivered damaged units. They said they would get me a replacement. a month went by. No timeframe. Then, I asked for a refund. they approved. they picked up their units. confirmed in tracking number. And, it has been 5 months and I still don't have a refund. I have begged. I have a disabled child and I need to buy him new leg braces. This company has their units back and still my $1700. They keep saying refunds take time - that is the only respond. 5 months and counting. They are seriously hurting a single mom. Do not every buy from this company.

Ordered a washing machine with installation and "white glove" service. Website said I would receive a call in advance with delivery date. Instead, I received an email a few days later saying delivery would be TODAY. I called and was told that if I wanted to reschedule, it would be another 10-15 days, so I rearranged my entire schedule on short notice and stayed home that day.

As soon as AP left my house, I ran the washer. After 5 minutes, I got an error code telling me it was not properly hooked up. Tried again, same thing. Made multiple calls all afternoon to AP, with promises of a return call. Nothing. I finally got a person to write up a ticket; she told me I had to send in a bunch of photos (of my brand new washer and error code?) to get service scheduled. I emailed the photos in immediately and have now been waiting five days, without anyone even reaching out to schedule a service appointment. Meanwhile, I've got a useless washing machine taking up space in my house while laundry piles up.

Purchased a Whirlpool microwave which was delivered damaged. The box was left in my living room with the damaged side concealed (shame on me for not checking the whole box). A few weeks later upon installation, noticed there was a huge dent in the item. AP is charging me $99 to return the product, claiming I accepted delivery. I've purchased many items from AP (stove, laundry center) & always had great service but this is unacceptable. It may not seem like a lot of money but because they are not giving me a full refund, I will no longer purchase anything from them. So for $99, AP has lost a customer. Hope it was worth it.

The Appliance Connection web page ad indicated the dishwasher would be "shipped" within a couple days. I obviously thought that meant it would arrive at our house in a couple days. Instead, it turned out it would be *at least* 2 to 3 more WEEKS for delivery.

I considered that to be unacceptable and requested that my order be canceled just a few days after I ordered it. Even though the unit was still sitting in a "Consolidation Center" in New Jersey and had not moved off the lot and had not gone "in transit", they considered it "shipped" and invoked their draconian penalties for returns ($1.50 per pound), which turned out to be $196 (18% of the total purchase price)!!

Most companies have a 100% money back guarantee. But NOT Appliance Connection! Read the fine print before you buy!

All other web pages for appliance dealers indicate approximate delivery date, while on their web page case it is *misleading* to only write their own shipping date on it. I felt very misled.

Buy local. Besides the 6 weeks my in-stock washing machine took to be delivered, the “White Glove Service” you pay extra for consists of removing the wrapping, leaving large box/garbage everywhere, flooding the laundry room (because they did NOT hook the machine up correctly), and following us around the house requesting tips.

There is no accountability, no one knows what is going on or where your items are and after purchasing the washer and dryer pair they sent a disclaimer that if the customer has any issues with the appliances they are charged by the pound to return or replace the item.

My recommendation is to buy local and ensure there are live people to talk to. I am sure the company would not want to be so poorly represented but if I could leave less than a star, I would.

total scam, shows available in stock for immediate shipping, what they don't say is that it takes 2 days for the order to process and if you cancel after there are restocking / fluff fees after that.

I ordered 2 wks ago and got generic shipping info that estimates deliver 1 month later.

Ridiculous DO NOT BUY / recommend

Absolute nightmare!!! The most unprofessional online scammer that I have had the misfortune to deal with! Long story short! They lie "mislead" you into believing that they have inventory in stock or ordered but they do not. The people who you speak to on their calls sound like a family of shady car salesmen.

One time I spoke with a jerk who was conducting business while he was on the toilet!! Seriously dude! Canceling orders is very hard to get done even though no product has shipped! Trust me you will spend hours and hours trying to fix your biggest mistake... Buying anything from this Mickey Mouse so called business!

They also lie to the credit bureau if you close their credit card and never have any charges on it. They said they closed my account because of their decision and not mine... Total lie! They left a derogatory comment on my credit report because I didn't want to buy any of their crap!

What a horrible experience and a sad excuse for a retailer! Get ready for a nightmare if you do business with Appliance Connection.

If you are buying appliances, you need to read all of the bad reviews on this company because those will tell you how they handle problems. There is also a recurring theme with this company when there have problems and its usually related to damaged goods through their delivery provider. Again, do yourself a favor and read the negative reviews.

A good company will stand behind their product and services and Appliances Connection fails miserably in that regard. If you decide to use them, MAJOR WARNING, buy at your own risk. It's not worth the aggravation because that's all it will be for you. Buy from someone who will take responsibility because this company will scam you and hold you to their one-sided contractual language to where you have no recourse.

I ordered a washer/ dryer set on March 31, 2022, with installation kits, extended warranty, and pedestals. The washer/dryer was delivered on April 18. Not bad, but the rest of the merchandise was not. So, the delivery company unloaded the crates and placed them in my garage and said we will leave them here and when we come back next week after the pedestals arrive, we will uncrate and install them at that time. Great plan at the time, or at least I thought. It took an additional three weeks to receive the installation kits and pedestals.

So, the washer/Dryer sat in my garage uncrated, at the suggestion of the delivery company. When they showed up almost 4 weeks later to do the install, the crates were opened, and this is when major damage was discovered on both the washer and dryer. The damage on the washer was so bad that the drum would not even turn.

Both units had major, visible damage. We sent the pictures of the damages to Appliances Connection. I told them that I was not accepting them and would be returning them for credit. This is where the fun began. I was told that I could return them, my account would be charged $627.50 for return shipping costs.

What?? Since I did not open and inspect the merchandise within 48 hours of receipt, I would be responsible for anything and everything after that point, even though their delivery contractor said they would open them when they came back later to do the installation. It would do no good to open them and risk any damage, so they said. I spent the next three weeks trying to speak to a manager to get them to pay for the return shipping but to no avail.

All they wanted to do was dodge phone calls, hide behind canned emails and read me their fine print that says they are not responsible for anything and told me that either I pay for the return shipping, or they could not help me. Even though the photos clearly showed shipping damage, they went as far to say that I could have damaged the merchandise while waiting for them to return to do the install and this was why they could not pay for return shipping.

Really? Like I am going to damage merchandise I ordered to the extent shown in the photos. The disturbing thing about this whole issue is that Appliances Connection offered no solution, they offered no replacement of the damaged merchandise, nothing. All they wanted to offer was too bad so sad Mr. Customer, deal with it on your own. Really pathetic customer service to say the least.

Appliances Connection does not return phone calls; they answer with canned email responses and offer absolutely no customer service value. It is bad customer service when you are left in the dark and no one wants to respond to help you resolve an issue. Words of caution- if everything goes right with your order and shipping, then everything is great, and they get all these 5-star reviews. But when something goes wrong, they fail miserably at customer service and resolving issues to at least salvage a customer’s satisfaction to retain their business.

Read all the bad reviews and you will see a pattern. They do not want to deal with you, nothing except we got you by the short hairs, so take it or leave it. In customer service you do not hide from dissatisfied customers, you address them and put forth the effort to turn them into a satisfied customer. Not Appliances Connection, they have no interest in solving problems or even care about a positive customer experience.

I have since cancelled over $10K worth of orders and will never buy anything from them again and will do my best to educate anyone that is considering buying appliances to use anyone else but them because of their poor business tactics and bad customer service. They respond great when you want to buy, but buyer be highly aware that if you run into issues, they have no interest or care to put forth any effort to resolve them. Major Red Flag. Do business with them at your own risk.

I made a purchase on March 3rd for a dining table . After changing the date continuously for 3 months, I called today for a status and they said it would not ship if I didn't pay 300 dollars after my receipt says free shipping. This is not legal. They are stealing from the consumer and I advise anyone to stay away . The customer service rep was of no help, and when I asked for someone of higher authority they were equally useless. Stay away!!

They don't deserve even a one star. By far this is the worst company I have ever dealt with. I have waited for over 3 months to get the correct order. When I called today to make a complaint, they could care less why I was so upset. The floor manager was beyond TERRIBLE, she needs to find another field and not be in customer service.

I think I have given them enough chances to deliver the shipment after 4 reschedules. I told the floor manager I wanted a refund and without hesitation she said ok. Not, let me see what I can do to make you a satisfied customer, NOTHING.

One thing she said that send to over the edge was "I am in New York, I cant go to Texas and make them deliver your shipment" WOW WOW WOW.