AppliancesConnection.com Reviews
AppliancesConnection.com is a website that states it offers customers the appliances, furniture, décor, and products they need for every room of their house, so they can find everything they need in one place.
How Does Appliances Connection Work?
The website states that they are a one stop shop for everything you need for your home, and not just appliances. Their goal is to make it easy to “fill your home with all the luxuries you desire.”
AppliancesConnection.com states that all their sales staff undergo an in-depth four week training program before they ever handle their first customer.
They are trained to listen for what item customers are looking for, who will be using it, where it will be used, how long they are hoping to use it, etc, so they can recommend the best products to meet their needs.
Customers can their website for a specific product or by look through their inventory by category. Categories include Laundry, Refrigeration, Cooking, Dishwashers, Air Conditioning, Commercial, Outdoor, Plumbing, Home Furnishing, Health & Fitness, and others.
Cost/Price Plans
Since this company offers such a wide variety of products, there is no real way to quote a single or static price range for the products you can find here.
However, they do offer their customers a Low Price Guarantee, which states that if you are able to find a lower price – including Shipping & Handling and taxes – on an identical branded item with the same features from an authorized dealer, they promise to either meet that price or beat it.
The website also says that they offer free shipping to customers within the 48 continental United States for both small and large items. They do offer In-Home and White Glove Delivery, but it will require an additional fee.
Refund Policy
Unless otherwise stated, customers will have 30 days from the date of placing the order to contact their Customer Service team for a Return Merchandise Authorization Number and to ship the product back.
All returns must include all original packaging, an intact UPC barcode, the original packing slip, and the valid RMA number. Batteries, film, and videotapes which have been opened are never available for return.
Unfortunately Clearance items are only available for return when they are defective, and even when this is the case, products are only available to be returned within 14 days from the date it was shipped from their warehouse.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 800-299-9470 or by submitting them directly to their website through their Contact Us link.
Reputation
Unfortunately it does not appear as though this company has very many customer reviews at this time, making it difficult for prospective customers to determine whether or not they would like to make their next purchase from here.
The very few reviews which are available seem positive for the most part, but still, when dealing with an online company that sells large scale, often expensive items, customers may want to see the item in person at another retailer before they make the choice to purchase from an online retailer, especially when there is no opportunity for free return shipping.
Competitors and Alternatives?
There are many other home stores which operate online in case customers cannot find what they need at this retailer, including Casa.com, Wayfair.com, and many others.
If you have any experience with AppliancesConnection or their products, please leave your reviews below.
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AppliancesConnection.com Customer Reviews
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Damaged goods, sloooow shipping, unqualified installers
Worst company ever
DREADFUL company. Do not go near them. Here is a copy of my letter to their CEO to try and resolve a dispute.
Dear Mr Rusnak,
Re Order 1xxxxxxx Appliance Connection
This is a story of your company’s incompetency, zero customer service and non existent communication. It will make painful reading.
The order refers to one placed on January 10th for an AGA stove, value $37,862.65
On placing this order I was promised:
-12-16 weeks delivery
-weekly updates by your salesperson ‘Douglas L’ (more about him later).
Neither materialized.
In fact it took EIGHT months for the order to arrive. During which time I spoke to countless sales people at Appliance Connection trying to ascertain the progress of the order. Every single one of them promised to find out and call me back Not one did so.
Calls and emails to ‘Douglas L’ were never returned either.
Five, six, seven months went by during which I had to contact AGA in the UK and the AGA care center in the US, to get any form of information about the order. I eventually found out it had arrived in the US before your company did.
Then, as if by magic, ‘Douglas L’ was back in contact wanting the money! Indeed your billing dept demanded the money by the end of the day ‘or we’ll ship it back’!! I took that as a bad joke.
We paid and were promised delivery and installation by a qualified ‘three man’ team. When I called to confirm this, one of your sales people told me ‘we just deliver to your garage’, another did agree delivery and placement of the 1300. lbs unit would be into our kitchen. (Douglas L had disappeared again by this time, despite emails trying to get this information from him)
Please bear with me, this gets better:
So, delivery day arrives (August 22nd) eight and half months after the order was placed.
The truck arrives with two men (not three), who have no way of moving the two heavy units off the truck, let lone getting them into the kitchen. Luckily I have a tractor with fork lift attachments, so we take them off the truck, put them down outside the back door (the delivery team has gone by this time). Open them up…they are the wrong color!
Another 20 minute wait while I get you through to your sales team, ‘Douglas L’ is, of course, no where to be found. By this time-as I’m sure you can appreciate-I have had enough of an organization that takes $37862.65 off me, provides the most abysmal service, then after 34 weeks delivers the wrong item.
Now your ‘customer service’ dept casually informs me that I won’t get a refund until the item has been picked up. To be honest after my dealings with your company I am less than confident I will receive a complete refund. The duplicitous nature in which this whole transaction has been undertaken leaves me with a feeling you will find some reason to not pay a 100% refund.
Hence my letter to you:
I would like you to confirm I will receive a full refund, and an apology for the catastrophically appalling service we have had from your company.
I have dealt with some inefficient, unhelpful companies in my time, but yours ranks in the top three. The lack of communication. Let alone knowledge of the AGA product ,is unforgivable when selling something at a cost of $37,862.65.
So, please be kind enough to reply confirming a full refund.
CAN YOU WAIT 1 MONTH FOR YOUR DELIVERY?
I ordered a new Speed Queen washer and dryer set on 8/3/23 and on 8/23 was told the the earliest delivery would be 8/31.
ApplianceConnection said they could not do anything because AM Home Delivery delivered when they wanted to and it was beyond their control. CAN YOU WAIT 1 MONTH FOR YOUR DELIVERY?
Holding my funds due to their system error without shipping product
Worst experience ever period
Long stressful story short, it has been over six months now for them to evade any responsibility for defective products they sold and delivered, even though it was reported at the time of installation and within three days of delivery. They now ask me to get it resolved with the manufacturers directly with absolutely no shame. No wonder they only get two stars on BBB. Check all the reviews, not just here.
The true nature creeps up with issues on orders.
The Customer Service exists only to disperse complaints and to hold customers hostage. Shop here at your very own risks.
I had the same experience, and also left a one-star review. Worst customer experience ever
Company doesn't ship to Vermont......
Awful customer service
Appliances Connection is a nightmare!!!
Appliances Connection is an absolute nightmare! I spent nearly $30k on appliances from this company and EVERY SINGLE ITEM has been damaged and/or doesn't work, and ALL items have been extremely late for delivery (almost ONE FULL YEAR from the date of purchase)!!!
The 2 double door Fisher Paykel refrigerator freezer units ($7k+) were both dented in on the doors and drawers and frame. Appliances Connection only offered a $50 credit.
The Marvel beverage refrigerator ($3.5k) arrived badly bashed on all four sides and never worked. Appliances Connection made us go through the hassle of having a Marvel rep come to our home and see if it could be repaired. It was not repairable. We had to wait EIGHT (8) months to get a replacement, but only after extreme hassle.
The Fisher Paykel gas cooktop arrived with crushed control knobs. The GE garbage compactor was delivered crushed and was dead on arrival and never worked with a broken foot pedal.
After months of waiting for a replacement, the replacement unit stopped working after 3 months! I purchased a Marvel ice maker ($3.5k) to match the Marvel beverage refrigerator, but apparently the glass door model was discontinued when I purchased it (not disclosed) so Appliances Connection just sent a "substitute" unit that doesn't match the beverage refrigerator (to be installed side-by-side).
Additionally, the "substitute" unit was badly scratched in the inside, as if it had already been used by a prior customer. I've been waiting TEN (10) months for the Fisher Paykel double oven ($8k) and warming drawer ($2.5k) and dishwasher ($2k) but Appliances Connection offers nothing except an excuse that "it's backordered."
I never speak to the same person twice and multiple "ticket" submissions for damaged and non-functioning items go ignored and are apparently sent to a black hole. This company is an absolute nightmare! It appears they are selling "scratch and dent" items for FULL PRICE. Save your money and save yourself the anxiety and hassle of dealing with this outfit and BUY SOMEWHERE ELSE!
Similar experience with a bar refrigerator. I do NOT recommend them.
Appliances Connection - NY - Nightmare from start and...still not resolved
Nightmare!! First, 3 of 4 units arrived either damaged or incomplete. The orders to install and remove (pd.for) were not communicated correctly the delivery team as a result of the orders being split because of back orders.
I tried my hardest to get them to understand this each time I would get confirmation that the delivery was the next day. I have had a ticket opened for 2 months now, including an LG ticket from tech. suggesting a replacement on the damaged range. Only one unit of the 4 has been installed and it arrived damaged (refrigerator freezer) requiring an LG tech come out and repair.
Sadly, it is the lack of response from the teams including a personal email to the CEO that has me the most frustrated. Resolution is all I seek. And now, we are three weeks from the holidays, and I still do not have the appliances to work with. Mind you, I have already been billed and paid two months. I have screen shots and proof to provide for all of this.
MY ADVICE, Steer clear of this poorly run company because the time off that I have had to take and the energy and frustration associated has certainly not been worth it.
Don’t purchase from Appliance Connection
Worst experience ever! Purchased a microwave, the box was delivered to front door, No knock or doorbell ring.
The box was damaged and the microwave inside too. Had to file a claim with photos wait forever fir them to file claims fed ex, then they gave me a shipping back label, Sent it back. Received a second microwave weeks later and same scenario, damaged box and microwave. Sent photos and shipped back. This stated end of July, almost every week we send reply to customer service or phone them. They always say will get back with you tomorrow or 48 hours. No resolution and no refund this has gone on for over 3 months now.
This company is a scam. beware!
Worse Company EVER
This company is a total and complete nightmare. I ordered a washer and dryer unit from them in May. They delivered damaged units. They said they would get me a replacement. a month went by. No timeframe. Then, I asked for a refund. they approved. they picked up their units. confirmed in tracking number. And, it has been 5 months and I still don't have a refund. I have begged. I have a disabled child and I need to buy him new leg braces. This company has their units back and still my $1700. They keep saying refunds take time - that is the only respond. 5 months and counting. They are seriously hurting a single mom. Do not every buy from this company.
Ripoff--nonexistent customer service
Ordered a washing machine with installation and "white glove" service. Website said I would receive a call in advance with delivery date. Instead, I received an email a few days later saying delivery would be TODAY. I called and was told that if I wanted to reschedule, it would be another 10-15 days, so I rearranged my entire schedule on short notice and stayed home that day.
As soon as AP left my house, I ran the washer. After 5 minutes, I got an error code telling me it was not properly hooked up. Tried again, same thing. Made multiple calls all afternoon to AP, with promises of a return call. Nothing. I finally got a person to write up a ticket; she told me I had to send in a bunch of photos (of my brand new washer and error code?) to get service scheduled. I emailed the photos in immediately and have now been waiting five days, without anyone even reaching out to schedule a service appointment. Meanwhile, I've got a useless washing machine taking up space in my house while laundry piles up.
Horrible customer service/return policy
Beware misleading web page and 18% return charge!!!
The Appliance Connection web page ad indicated the dishwasher would be "shipped" within a couple days. I obviously thought that meant it would arrive at our house in a couple days. Instead, it turned out it would be *at least* 2 to 3 more WEEKS for delivery.
I considered that to be unacceptable and requested that my order be canceled just a few days after I ordered it. Even though the unit was still sitting in a "Consolidation Center" in New Jersey and had not moved off the lot and had not gone "in transit", they considered it "shipped" and invoked their draconian penalties for returns ($1.50 per pound), which turned out to be $196 (18% of the total purchase price)!!
Most companies have a 100% money back guarantee. But NOT Appliance Connection! Read the fine print before you buy!
All other web pages for appliance dealers indicate approximate delivery date, while on their web page case it is *misleading* to only write their own shipping date on it. I felt very misled.
This is what I try to tell people who may be in the market to buy appliances. I had the same experience on one of my orders and the only reason I was able to cancel it was because I requested for delayed shipment months out from the initial order. They finally cancelled my order after numerous emails over a two-week period with excuses that they had to verify if shipment had been made or not. This company is a complete scam and will do anything to charge you and hold you responsible. I too was charged $627.50 to return merchandise that was damaged beyond use that looked like they picked out of the local city landfill. BUYER BE AWARE of this companies scams and underhanded ways of dealing with customers.
Buy Local!
Buy local. Besides the 6 weeks my in-stock washing machine took to be delivered, the “White Glove Service” you pay extra for consists of removing the wrapping, leaving large box/garbage everywhere, flooding the laundry room (because they did NOT hook the machine up correctly), and following us around the house requesting tips.
There is no accountability, no one knows what is going on or where your items are and after purchasing the washer and dryer pair they sent a disclaimer that if the customer has any issues with the appliances they are charged by the pound to return or replace the item.
My recommendation is to buy local and ensure there are live people to talk to. I am sure the company would not want to be so poorly represented but if I could leave less than a star, I would.
SCAM shipping info
total scam, shows available in stock for immediate shipping, what they don't say is that it takes 2 days for the order to process and if you cancel after there are restocking / fluff fees after that.
I ordered 2 wks ago and got generic shipping info that estimates deliver 1 month later.
Ridiculous DO NOT BUY / recommend
What a Nightmare
Absolute nightmare!!! The most unprofessional online scammer that I have had the misfortune to deal with! Long story short! They lie "mislead" you into believing that they have inventory in stock or ordered but they do not. The people who you speak to on their calls sound like a family of shady car salesmen.
One time I spoke with a jerk who was conducting business while he was on the toilet!! Seriously dude! Canceling orders is very hard to get done even though no product has shipped! Trust me you will spend hours and hours trying to fix your biggest mistake... Buying anything from this Mickey Mouse so called business!
They also lie to the credit bureau if you close their credit card and never have any charges on it. They said they closed my account because of their decision and not mine... Total lie! They left a derogatory comment on my credit report because I didn't want to buy any of their crap!
What a horrible experience and a sad excuse for a retailer! Get ready for a nightmare if you do business with Appliance Connection.
Appliances Connection has THE Worst Customer Service EVER!!
If you are buying appliances, you need to read all of the bad reviews on this company because those will tell you how they handle problems. There is also a recurring theme with this company when there have problems and its usually related to damaged goods through their delivery provider. Again, do yourself a favor and read the negative reviews.
A good company will stand behind their product and services and Appliances Connection fails miserably in that regard. If you decide to use them, MAJOR WARNING, buy at your own risk. It's not worth the aggravation because that's all it will be for you. Buy from someone who will take responsibility because this company will scam you and hold you to their one-sided contractual language to where you have no recourse.
I ordered a washer/ dryer set on March 31, 2022, with installation kits, extended warranty, and pedestals. The washer/dryer was delivered on April 18. Not bad, but the rest of the merchandise was not. So, the delivery company unloaded the crates and placed them in my garage and said we will leave them here and when we come back next week after the pedestals arrive, we will uncrate and install them at that time. Great plan at the time, or at least I thought. It took an additional three weeks to receive the installation kits and pedestals.
So, the washer/Dryer sat in my garage uncrated, at the suggestion of the delivery company. When they showed up almost 4 weeks later to do the install, the crates were opened, and this is when major damage was discovered on both the washer and dryer. The damage on the washer was so bad that the drum would not even turn.
Both units had major, visible damage. We sent the pictures of the damages to Appliances Connection. I told them that I was not accepting them and would be returning them for credit. This is where the fun began. I was told that I could return them, my account would be charged $627.50 for return shipping costs.
What?? Since I did not open and inspect the merchandise within 48 hours of receipt, I would be responsible for anything and everything after that point, even though their delivery contractor said they would open them when they came back later to do the installation. It would do no good to open them and risk any damage, so they said. I spent the next three weeks trying to speak to a manager to get them to pay for the return shipping but to no avail.
All they wanted to do was dodge phone calls, hide behind canned emails and read me their fine print that says they are not responsible for anything and told me that either I pay for the return shipping, or they could not help me. Even though the photos clearly showed shipping damage, they went as far to say that I could have damaged the merchandise while waiting for them to return to do the install and this was why they could not pay for return shipping.
Really? Like I am going to damage merchandise I ordered to the extent shown in the photos. The disturbing thing about this whole issue is that Appliances Connection offered no solution, they offered no replacement of the damaged merchandise, nothing. All they wanted to offer was too bad so sad Mr. Customer, deal with it on your own. Really pathetic customer service to say the least.
Appliances Connection does not return phone calls; they answer with canned email responses and offer absolutely no customer service value. It is bad customer service when you are left in the dark and no one wants to respond to help you resolve an issue. Words of caution- if everything goes right with your order and shipping, then everything is great, and they get all these 5-star reviews. But when something goes wrong, they fail miserably at customer service and resolving issues to at least salvage a customer’s satisfaction to retain their business.
Read all the bad reviews and you will see a pattern. They do not want to deal with you, nothing except we got you by the short hairs, so take it or leave it. In customer service you do not hide from dissatisfied customers, you address them and put forth the effort to turn them into a satisfied customer. Not Appliances Connection, they have no interest in solving problems or even care about a positive customer experience.
I have since cancelled over $10K worth of orders and will never buy anything from them again and will do my best to educate anyone that is considering buying appliances to use anyone else but them because of their poor business tactics and bad customer service. They respond great when you want to buy, but buyer be highly aware that if you run into issues, they have no interest or care to put forth any effort to resolve them. Major Red Flag. Do business with them at your own risk.
Stay away!
I made a purchase on March 3rd for a dining table . After changing the date continuously for 3 months, I called today for a status and they said it would not ship if I didn't pay 300 dollars after my receipt says free shipping. This is not legal. They are stealing from the consumer and I advise anyone to stay away . The customer service rep was of no help, and when I asked for someone of higher authority they were equally useless. Stay away!!
The Worst Customer Service
They don't deserve even a one star. By far this is the worst company I have ever dealt with. I have waited for over 3 months to get the correct order. When I called today to make a complaint, they could care less why I was so upset. The floor manager was beyond TERRIBLE, she needs to find another field and not be in customer service.
I think I have given them enough chances to deliver the shipment after 4 reschedules. I told the floor manager I wanted a refund and without hesitation she said ok. Not, let me see what I can do to make you a satisfied customer, NOTHING.
One thing she said that send to over the edge was "I am in New York, I cant go to Texas and make them deliver your shipment" WOW WOW WOW.