Alibaba.com Reviews

Would give a zero but not an option so a rating of one is generous. Bought a product, and product not delivered and company took my dad's money. I immediately stepped in to help and no responses to our e-mails and chats. You cannot call them on the phone to explain., worst experience and company I have ever dealt with. It's like you are talking to someone in space, and nobody is there to answer. We called the better business bureau (look at those reviews and see the true story) and the FBI to report this company.

Tip for consumers:

Have somebody answer our chats, emails, California phone number we called *******580 in 525 Almanor Ave. in Sunnyvale, CA

Leave message and nobody returns calls. Was hard enough to find the number to even call.

Products used:

Never shopped and basically stole my dads money and we have no product and they have $1,500 of his money

Disgraceful/fraud

Henan Luxury Integrated House Co., Ltd.

Dont buy from them they will never send your good

they are SCAM company!!!!!

I agree with the other buyers. Best not to do business with Alibaba. Their Trade Assurance is a joke. They are biased and don’t look at any evidence you provided them, although they asked you to upload the evidence.

Beware!!!!

Bewarned !!!!

Fake very poor-quality products are sold on Alibaba.

Setup account and received several quotes. Placed and order with two and Alibaba suspended my account 'for security reason'.

Vendor made product, Alibaba charged me but unable to get refund or follow through with order. Alibaba customer service said they cannot reinstate the account. Had to challenge charges with credit card.

Not my first time buying from Alibaba : Equipment , abrasives, adhesives , construction machinery , woodworking machinery , excavators , construction materials , cement , roofing , paint , fence , scaffolds , mini cranes. sawmills and more. I am a small guy but have business with largest manufacturers in China. For example their minimum order is 20,000 tons and they even sold me 1 ton for about the same price.

Human factors, trust, respect can not be overestimated. Twice they sent me container of equipment before they got payment.

Suggestions : 1 do your research on whom you have business with

2. Make sure you're ordering what you need.

3. It is a different culture and way of doing business

4. Build trust

5. Show respect and make your supplier interested in doing business with you as a person. Even if you're small like me, they always can make exceptions.

6. Do not bargain prices . They usually are already low, look for quality.

Alibaba is a fraud company. I purchased an item worth CAD 200,000 from Henan Luxury Integrated House Co Ltd. They don't have enough capacity to do the engineering and production. I filed the refund application, but Alibaba is 100% biased in the case and support the seller. I checked the review about Alibaba customer care and found that they always favor the seller and close the case without review of your evidence. They have the same person review the case and make a false statement about the buyer. Then the same person handles the case and even escalates the case to the same person who deals with the higher team. They only change the name of the Alibaba representative. You never get a fair decision from Alibaba. It is a giant fraud.

DO NOT DEAL WITH ALIBABA and Henan Luxury Integrated House Co Ltd. Or Canglong Group

I had LED lights through Alibaba Trade Assurance program. The Chinese Supplier sent me lights of much lower specifications, then I had ordered.

Despite Trade Assurance, Alibaba refused to give me refund or get the material exchanged.

I ordered spare parts for my vacuum cleaner S6MaxV from ROBOROCK via Ali express Vancouver BC.

They shipped wrong parts as follows:

4 WRONG OVERSIZED FILTERS

2 WRONG BRUSHES WITHOUT BRISTLES

I called, e-mailed, and communicated with ROBOROCK and ALI-EXPRESS via their CHAT

I sent pictures and measurements of original offer and pictures of received parts showing

brush without bristles AND PICS OF OVERSIZED/ INCORRECT FILTERS FIVE TIMES!!

I started the dispute on December 2, 2021. They insist, that they (Ali-express and merchant) can not establish my claim ??!! Pics show so obviously that brushes DON’T HAVE BRISTLES AND FILTERS ARE OVERSIZED!

They suggested that either I ship back incorrect parts back AT MY EXPENSE for full refund

or they refund only $12.00! Shipping back wrong parts would cost me more than $40 by Canada post.

I suggested that they pay for return shipment and fully refund, or that just to settle, I agreed to partial refund of $45 without returning wrong parts.

ALIEXPRESS ADVISED AND I QUOTE:

“Sorry, we have not identified this problem from your proof..” Hope you have a great experience shopping with AliExpress. Best regards, AliExpress Case Management Team"

My Five year old grandchild can see the difference between picture of brush with and without bristles.

Beware of ordering from CHINA/ALIEXPRESS. AFTER THEY SHIP WRONG PARTS YOU WILL BE ON HOOK FOR RETURN SHIPMENT, WHICH WILL BE AT LEAST HALF OF THE COST OF ORDERED PARTS!

Alibaba or AliExpress they are just a group of scammers they are the bosses of scammers (sellers) without scammers they weren't rich. Unfortunately western countries do nothing

I have ordered six different items from Alibaba. Of these, three never arrived. Only one was as advertised, a leather guitar strap that actually came from Switzerland.

One order of guitar strings was clearly fake. They were supposed to be Fender strings but were nowhere near the advertised size or quality. The supplier promised to replace them but they never arrived, either.

Instead of ordering from Alibaba, toss your money into the street. The chances of someone finding it that actually needs it is better than your chances of receiving anything satisfactory from Alibaba.