Cheapflights.com is a travel search engine which claims to be dedicated to helping their customers find the best possible travel deals, whether you are searching by flight date or by location.
Cheapflights.com was established in 1996 in the United Kingdom; their website says they were the first travel search engine and flight comparison website. In May of 2003, the website expanded their business into the United States.
This website does not sell tickets. Rather, Cheapflights is a search tool they claim is “dedicated” to simplifying the search for airfare tickets, as well as providing their customers access to deals and travel guides.
Their search feature allows you to look for airfare and deals in multiple different ways. First, they have a location based search feature, which allows you to find special deals and the best airfares out of your home airport and to a specific location, rather than tickets based on the date of travel.
This search feature is excellent for travelers who are flexible with their travel dates and are simply interested in the best overall deal for their vacation plans.
If your dates are not flexible, you can search for airfare based on the dates of travel and the location to which you are traveling. You can even include which airlines you wish to travel on, which benefits travelers who belong to frequent flyer clubs.
When you search, all fares and deals will include taxes and fees, so the prices you find will be reliable. However, Cheapflights.com does not actually sell the tickets themselves. Rather they will redirect you to the airline or hotel to finalize your purchase.
This means that if you have any complaints or issues, or need to reschedule your travel, you must contact the merchant that you actually purchased your ticket or reservation from. If you cannot remember, you can contact Cheapflights.com with your confirmation number to receive assistance or contact info.
If you have any experience with this service, please leave your Cheapflights.com reviews below.
3 ‘Cheapflights.com’ Reviews
Can't Trust Their Prices Book Directly with Carrier
If I could rate less than zero I would.
Horrible customer service and very unprofessional.
I booked a flight for a business trip and waited 4 days for the confirmation email. I did have the reservation number and had been checking daily for any updates. I finally called because no payment had posted against my account.
I was told by the rep that my flight plans had been canceled. I asked why I had not been informed and why had the reservation been canceled. The rep could not provide an explanation. I had to insist that he verify my email that was on file.
He finally indicated that the price I paid was no longer available and that he could place a new booking. I did not feel comfortable with that and so I declined.
I then went right to the carrier and received the confirmation email and the payment was processed in less than five minutes.
I paid 25.00 more because of the delay. Lesson learned is to cut out the cheap flight middle man and deal directly with the carrier.
CheapFlights.com is completely useless.
Absolutely useless....and depending on whether I get a refund for the 'holding' deposit, possibly fraudulent. Booked a 'deal' flight, only to be told that I would not actually receive the ticket until 2 months down the line.....after they took the holding deposit. Their agents Luke and Edwin are untrustworthy and basically liars. Apart from that they are great!! Would not touch them with a double barge pole!!
Be Aware-not cheap fare
Be aware that the total fare may be higher than if you book directly with the carrier. Although the fare was posted as "Cancel or change at no charge", you must change/cancel within 4 hours otherwise there is a hefty charge. I am sure that is probably imbedded in the fine print somewhere on their website.