Zwift Reviews

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About Zwift is the online home of Zwift, an online virtual cycling community and company that describes themselves as “your digital destination for fitness, fun, and adventure.” 

How Does It Work?

According to their website, Zwift is currently the world’s largest cycling community that is proud to be making fitness social by being home to riders from more than 150 different countries around the world.

Though not everyone has the ability to join an actual cycling community and go on trips throughout the world, they can have the option to join a virtual community and go on virtual trips while still enjoying the benefits of using the group and their support to push yourself to train and achieve your goals.  

To participate in the Zwift community customers will need a bike; a bike trainer and sensors; a PC, Mac, or iOS device that meets their necessary specs; and a USB2 ANT+ dongle or Mobile Link compatible smartphone. Their website provides a full Beginner’s Guide to Zwift Equipment that will provide all the details you need to get started. 

Cost/Price Plans

All customers who are new to this service will be able to sign up for a 7 day free trial so they can see exactly what Zwift has to offer their members. At the time you sign up for your free trial no payment information will be required. 

To continue using Zwift after your trial is over, you will need to sign up for a month-to-month membership plan which is priced at $10 per month for as long as you choose to remain a member. 

Refund Policy

Unfortunately it does not appear that this company provides their customers with an opportunity to request and receive a refund at this time. This is not unusual, however, as this company provides their customers with a free trial of their service and does not require their customers to sign up for any long term or pre-paid subscription packages. 

Customers of this service are welcome to cancel their membership whenever they choose and they will be able to use the service until the end of their current month. When you cancel your information and progress will be saved so that you can come back at any time and start up again. 

Customer Service Contact Info

Customers who have questions, concerns, or complaints they would like to direct to their Customer Service team can contact them by submitting them directly to their website through their Support page and their Submit a Ticket link or by using the website’s Live Chat feature when it is available. 


At this time it appears that Zwift actually does have a positive reputation within the cycling community as riders are not always able to get on the road and are interested in having good virtual cycling opportunities available to them. Since this company does provide a free trial, customers should feel comfortable trying this service for themselves, but not until they know for sure that they have all the necessary equipment to use this program.   

Competitors and Alternatives?

Actually companies that work to provide people with group based exercise and fitness classes and communities in the comfort of their own home are growing rapidly and exist in many different types of fitness; not just cycling, but also yoga, Pilates, and many others. When looking for alternatives to this company, consider the type of exercises, equipment, and budget you are interested in. 

If you have any experience with this company or their products, please leave your Zwift reviews below.

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