Zumper Reviews

( 19 reviews )
Website: www.Zumper.com

Zumper Customer Reviews

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April 12, 2023



I never expect to find so many negative reviews here about Zumper which is acting EXTREMELY irrationally. Now I can join hundred of unsatisfied customers for Zumper.

I had two listings with them and out of the blue they asked me to identify myself online with the camera. I am not a technological wizard. I was suspicious and multiple times i asked if that identification process was a scam. I tried and tried and the crazy weird system never accepted my photos.

Then the kind of lawyer working there asked for utility bills and property deed in order to list both listings. Since the property is rented i am not the one paying the bills.

I told them twice and they do not read my emails. I provided copy of the deed and what they did next? They closed my account. I am going to Google and Yelp to report them.

Zillow and other online free rental platforms NEVER acted that way. The government should be notified immediately.

Waste of time
March 17, 2023
I was not able to even get to the point where I got scammed. I have tried to put my preferences in 4 times and Zumper sends an avalanche of emails for places that do not meet my preferences. This site is a complete waste of time

Zumper Is A Scam!
February 28, 2023

I would leave a -100000000000000 if it would let me.

Today i was scammed out of 1,100 dollars. Zumper notified me of a new listing I immediately jumped on it and ended up giving some random person all of my info.

I had to find out through my own research that I had been scammed.

2 days later Zumper contacted me to let me know this listing was suspended due to fraud. Like thanks a lot zumper I did your job for you...

Do you not look into your listing prior to listing them? house I paid for wasn't even for rent it was only for sale. Weird they had me take a tour and everything! Watch out peeps...

Highly suggest not using ZUMPER!!!!!! I will forever have to pay to protect my identity!

This Is A Scam Site
October 12, 2022

This site is a scam. They locate self-view properties, list them on here as their own, then all communication is done via text or over the phone, so you never have contact with a physical person.

All payments and paperwork is done via online or through email, even as far as payments, they are all through some kind of app, that looks legit but isn't.

Once they get your payment, whatever that looks like, after that, all communication stops.


Not for me!
July 29, 2022

They want a picture of my DL and face to post an ad?

What a joke.

The way people steal IDs of others no way!

Racist company
April 19, 2022
I interviewed with this company in 3 stages and after the zoom meeting I was told they were going with another candidate. I am sure it was because I am of brown decent. Sad after the region stated I had the job. I hope they go out of business.

September 10, 2020

Zumper is not to be trusted !!! Their website conspires to commit fraud !!! A property I own was fraudulently listed on zumper and through their website, [email protected] and (760) 487 7287 successfully solicited funds from a customer!!

The customer was defrauded out of $1000.00 deposit to rent my property!!! My property was not for rent!! Nor was it ever legitimately listed on zumper.Com. Beware beware beware !!

This place is a scam
August 8, 2019

I was relocating from Dallas to NYC and needed help finding an apartment. The broker I dealt with was Gary Goldman, a man not to be trusted wherever he is now. He made verbal promises that he would offer a $1000 rebate of his commission if I used his services.

I arranged to fly in and spend one day locating an apartment. I provided specific criteria and a list of no fee apartments that I was hoping to see. The expectation was that he would do the legwork and send a list of confirmed apartments we had appointments for. He had plenty of time to do this, but the morning of the showings, I was still hounding him for the list. It turned out many of the places I wanted to see were either unavailable or there was some "issue" with the property management company.

What I didn't know at the time was that some places do not share commissions, so his job was to steer me to places that he can get a commission, not necessarily where I preferred. Some he was showed me included a fee which he claimed would be "worked out". In the end, I landed in a building I absolutely hate. When I threatened to walk and find something else, he "sweetened" the deal by offering a $500 Amazon gift card. That, he put in an email. I never received the rebate or the gift card. When I reached out to inquire, he was long gone. When I escalated it to customer service, they told me they cannot honor the rebate but that they would send me the gift card. That never happened.

Lesson learned, trust no one that tries to do business without any signed agreement. And, definitely choose a broker wisely. This place is a complete scam!

BEWARE!!! Zumper is a a SCAM- It went bankrupt and now scams people out of app fees.
April 19, 2019

We own several properties and have used jumper for 45 years with reasonable success and ease-of-use and screening potential tenants.

However, over the last several months there have been significant't glitches and a total lack of customer support to assist with these glitches. Emails and phone calls to customer support go completely unanswered. Many Potential tenants that we have had and have referred to use the site for credit screening were charged money for the application and credit report but these not viewable to me through the Zumper site, to assess applicant't worthiness. Consequently, the money they paid was lost. Additionally these future tenants are not happy when I had to ask them to go thru another site ( more fees) for screening. We have lost potential tenants because they think I am defrauding them. Stay away from Zumper.

AlZaidi August 07, 2023

"45 years"? Zumper started in 2014 .....

Only if you are lonely
April 14, 2019

Zumper looked like a nice option to look for a pet friendly furnished apartment. I am not in a rush, just wanted to explore what is out there. Two looked promising and I asked for more information.

I had no idea what was to come.

I was not ready to deal with all the subsequent emails about unfurnished not pet friendly apartments, and no ability to unsubscribe from emails. Then I got phone calls and emails from agents and owners.

Do not use them unless you are desperate and facing the street.

Incorrectly advertising properties and Misreprenting information to gain leads is NOT A VIABLE WAY TO DO BUSINESS
March 22, 2019

I have a rental property located in Colorado. I listed it online a couple of days ago and the rental rate on THIS SITE ONLY (zumper.com) is INCORRECT! It is NOT $850.00/month, it's $1650/month. I don't know where they got this information, but it's NOT reliable or correct!! I have people (prospective tenats) contacting me with the false representation that it's for rent at $850.00!! The other sites all have the correct rental rate and it's never been listed at $850.00. It better be removed completely from this Zamper site OR adjusted/corrected to reflect the correct monthly rental amount of $1650.00/month IMMEDIATELY! If I need to talk to someone or verify anything, I invited them to contact me directly. Does anyone know where this information originated from, so I can get to the source of this technicality?! Thanks


Steph J.

KevBrown October 12, 2022

Yep. I was looking for a property to rent and I saw it on one site for $1,250 then seen it on another site for $1,695. The guy had a good deal too. He said $700. Deposit and $1,250 a month nice house. So I messaged the guy because I got a message saying it was suspicious activity with this property. Not safe. Scammers will take your last money and won't loose no sleep either.

KevBrown October 12, 2022

Oh and the guy stop responding cause I said are you sure you legit are you the real owner.

Jenn January 27, 2023

Currently going through this. They stole my listing info from another site but changed the rental rate to $1450 from the true $2250. I told them via website customer support that they do not have permission to list my property on their site and their info was incorrect anyway. I asked them to remove the listing immediately. We will see what happens....

No good
March 2, 2019

They have you fill out what you are looking for and then they keep sending nothing that applied to my filters.

And they send out the same rentals 3 and 4 times a day.

They are just be coming a nuisance.

February 9, 2019
I have a property listed with Zumper and get lots of leads, however, no one ever returns my texts or emails. I'm beginning to believe this is a hoax.

January 3, 2019
I'm a licensed Real Estate Agent in Texas trying to use Zumper.com 's professional service side to run background, criminal and credit checks on perspective tenants for rental listings I have. A perspective renter paid their fee to Zumper, filled out all the information and submitted it onto my account. Zumper has locked my account saying it's "pending approval" and that "approval will happen within 2-3 hours of my inquirers". That was over 6 hours ago. I'm unable to login to review the information from the tenant. Zumper has not answered my multiple request for help emails to their customer service email box. They do not provide a customer service phone number. And my client is now livid that we are unable to review any perspective tenant information that the prospective tenant ALREADY PAID FOR. I could loose this account because of Zumper.com. They are fake company as far as I can tell.

Scam company that steals listings
August 19, 2018

I'm an owner/operator of a 30 unit building. I, and my manager, place ads on Facebook marketplace. I discovered one of the ads had been appropriated by Zumper. I immediately used their contact button to tell them that I was the owner and that they did not have permission to list my units. I told them that I expected them to pull the ad or my attorney would be contacting them. We'll see if they do.

I would give them zero stars if it were an option.

StephanieJordan March 22, 2019

I have a rental property I just listed online and Zamper stole it somehow and advertised it for $850/month when it's actually listed at $1650.00. I'm furious! Renters and landlords beware! I emailed their customer service department and told them to either remove it completely from the website for advertise it correctly immediately. From the sounds of it I probably won't hear back but I will be letting people know about this site

Scam listings
August 9, 2018

Every property I have contacted listed on this site was a scam.

The homes are either NOT on the rental market; NOT owned by the person attempting to rent them; or for rent in a legit site at a substantially higher price.

Whenever the person listing the property responds to an inquiry, they are 'on vacation with family' and unable to meet.

Of course, they ask for credit info and money (3x rent) up front to "secure the rental pending a credit check".

Im currently 'talking' to someone about a property listed at 6462 Beeman Av in North Hollywood, CA.

The property is listed on real estate sites as Not On The Market and NOT available for rent.

1 site listed this proprety as recently rented for $2500/mo.

Zumper is a SCAM

Debra johnson March 06, 2019

Why this company is still operating. Those consumers is not lying on this company I see a lot of places I wanted to rent. No calls for those places. Have my income information my name, my address on Facebook you can find this company zumper. If this company is fraud you need to do something about it.

January 27, 2017
I contacted Zumper over 5 days ago now to inquire as to the IP/Timestamp of the person who signed up for an account under my email address (Wasn't me). I have yet to receive ANY reply at all. Obviously they do not have any customer service and don't care about their customers. The automated reply I received said a max of 2 days it takes to receive a reply, obviously that's a LIE. I would not give these losers any money, that's for certain!

Zumper listing on PadMapper hijacked
September 7, 2016

Gadzooks-- Posted my rental yesterday with Zumper and woke up this morning to phone-call & text from renters alerting me to a bunch of false listings with my pictures & description but cheap price and different phone.... from PadMapper


Zumper is a Ripoff
July 21, 2016

This article states that Zumper does not charge for listing services,

Yet Conrad McKinnon from Zumper has deleted all my posts and has also put a lock on my account because I do not want to pay a $325 "Pay per lease" fee for EACH post I had.

The site used to be Padmapper, and was great until Zumper came along.

Don't use this site, they just give you a headache and force you to pay them, or they won't let you post.

Stick with Craigslist and Zillow, less headache.

I would have given a 0 star if I could.