Zola.com Reviews

Zola.com
( 4 reviews )
Website: www.Zola.com

Zola.com is a company that states the world has evolved, and that they think registries should too, which is why they created their one-stop registry mobile app and website. 

How Does Zola.com Work?

According to their website, the creators of Zola wanted to develop technology that would allow people to get the most out of their registry process, including giving them the ability to personalize their registry with notes and pictures, add gifts from any website they choose, and have the gifts ship at their own convenience.

One of the features that this company is most proud of is their ability to give customers the option of Group Gifting.

This feature allows couples to register for gifts that are expensive and then have that cost broken into increments that can be paid by multiple different guests, like a $300 table purchase being broken into three $100 gifts.

They say this allows their couples to really register for the products they truly want, but without guilt. 

Cost/Price Plans

Zola is different than many other registry apps or websites because they not only have the option for customers to buy gifts directly from Zola but to also include gifts from other websites on their Zola registry and Zola will handle these transactions as well.

Because of their unique role as retailer and payment processor, Zola does not charge their customers for setting up their registries with their service as they earn their money when your wedding guests decide to purchase a gift that is being sold through your website, the same way traditional registries work at other retailers.  

Zola Refund Policy

Most products that are purchased directly from Zola will be given free returns within 90 days of the date of shipment, as long as the products are still unused and in their original packaging. 

Perishable items, such as food subscriptions, as well as gift cards and experiences which have been redeemed are final sale and cannot be cancelled, returned or exchanged. Monogrammed and custom ordered items are final sale and cannot be returned or exchanged.

Their website says that if you are unsure about a product’s return eligibility that you should check the product’s description page for the most accurate information.

In addition, products purchased from external sites with cash transfers done through Zola are subject to the return policy of the store from which they were purchased.    

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 408-657-ZOLA or by email at [email protected]

Reputation

This company appears to be really well-liked at this time, with customers noting that they especially like the ability to really personalize their website and the ability to register at all different stores and keep the information in one place.

Customers who are unsure of whether or not this is the right registry app and website for their needs will be able to sign up and try it out for themselves since they charge their members no upfront fees for getting started. 

Competitors and Alternatives?

There are actually many different mobile apps and services that are geared toward helping people with different and unusual registries, or just registries where customers can go to one place and find what they need, including Tendr, Traveler’s Joy, Honeymoon Wishes, and Honeyfund, among others.

If you have any experience with Zola.com or their products, please leave your reviews below.

Zola.com Customer Reviews

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Price gougers
September 2, 2022
Items are overpriced. I had never heard of Zola, so I didn't know to look for the option to buy gifts from other sites, and they certainly did not make it apparent on the site. I despise the whole gouge-happy wedding industry. $45 for a set of napkins? $50 for dishcloths? $25 for a set of measuring spoons? Ridiculous.

Never got my order
February 28, 2022

I ordered two bras through Zola and never received them. I have contacted them and heard nothing back. I have tried putting my order number in and it doesn't work.. I am a senior citizen living on social security and the $55.00 I spent means a lot.

TERRIBLE STORE!!
August 10, 2020

I would leave a zero star but you cant't. I ordered a product May...have still not received it. Demanded a refund from my Visa..no dice

No communication with PayPay, no communication with Zola gifts. I will NEVER order from this company again!!

BonnieMeyer February 28, 2022

Same thing happened to me. What a scam...

Car seat covers
May 30, 2020
I ordered cat seat covers back in march. They were quick to charge me, but here it is May 30th and still no response from anyone! Tracking has nothing after march 26th 2020. Just want my $70. So disappointed!

BonnieMeyer February 28, 2022

I wish I would have checked this before I ordered. It is a SCAM