Zilok.com is the online home of Zilok, a company that describes themselves as an online marketplace that allows people to find many different kinds of items they are interested in renting from people living nearby to them.
How Does It Work?
In order to either rent out an item or to arrange the rental of an item, everyone will need to create a free account on Zilock.com to get started. Once you are registered, you can either begin listing the items you have available for rent, or you can begin searching for items you are interested in renting.
To search for a rental, simply enter the name of the object and your location and you will receive a list of results provided on a Google map, so you can see how near or far the item is. Potential renters can click on the goods they are interested in and a full file will appear with a full description of the product, rental availability, price, and more.
If you wish to make a reservation to rent an item, you will need to be able to submit a security deposit. Once that is received, you will receive the contact information of the item’s owner so you can speak with them about finalizing a rental, including the location and date of pick up and return.
When you meet to pick up an item, you will be required to bring the rest of the rental payment, proof of identification, and any other documentation requested by the owner. The types of items available for rent on this website include Auto, Tools, Party, Electronics, Leisure, Luxury, At Home, Vacation, and more.
Signing up for a renter’s account on this website is completely free of charge. However, all the money you will spend renting an item using this website is dependent on the item you are renting, the price the renter puts on the item, and the security deposit you will need to initiate the rental. All of these costs will be provided to you up front before you make your final rental arrangements.
Because this website does not actually take money from their renters, they also do not appear to offer a Refund Policy. Instead, what they say is that if you pay your security deposit with an intention to rent an object and it turns out that it is not available or you and the renter cannot reach an agreement, you can cancel the reservation and receive a refund of the deposit.
As the item owner, if the item you rented out is returned to you slightly damaged, you and the renter will have to negotiate what percentage of the security deposit will be forfeit to cover the damages. If the item is returned broken or horribly damaged, the owner will be able to keep the entire security deposit that was submitted.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link at the bottom of the page.
There are not very many customer reviews of this website, but there are some well written reviews of this website on technology blogs and websites, most of which conclude that this is a good website for connecting people who need things with people who have stuff to rent.
However, the reality of a peer-to-peer website is that it will likely always be more successful in highly populated areas where there are more people able to participate in the online community. In fact, use of this website may not really be available in your area if no one has signed up with items to rent.
Competitors and Alternatives?
Though this website describes itself as the only peer-to-peer rental website available, that really isn’t accurate. There are other similar websites available, they just aren’t normally designed to cover any possible item someone may want to rent, but are rather more specific to the types of items people can rent, like outdoor equipment and power tools, as well as being specific to region.
If you have experience with this company or their products, please leave your Zilok.com reviews below.