I am not going to comment on the ZenHeater itself, because after I ordered I finally decided to watch the reviews on it because It was taking forever to arrive. After seeing that it is a mini heater only, that has to plug directly into the wall or floor outlet making that outlet completely useless, and that it can only heat a small bathroom, when what they say about makes you think your purchasing an economy heater that will work in any room.
If I just wanted to be heating a bathroom, I don't need a expensive mini heater to heat a bathroom and for its size the economic part of saving dollars on electricity to run it is a mute point.
What this review is about is their lack of quality customer service. I received it's advertisement while on my ipad, and so did my purchase there. I am so happy that I ended up doing screenshots of the information and the page that had my order number which was the ONLY place that gave me their contact number.
Even when they sent me the purchase to my email... there was NO CONTACT information sent to me only the order number and the [email protected]m. So, don't know what that would have did, probably wouldn't get answered. I was billed and it was already on the bill to pay my credit card before I ever got the item, and even there the contact information was to PayPal, whom I paid through, not them.
So I then contacted PayPal and was going to do a report and they said to attempt a 2nd call since the first I did I didn't received no call back from them. So I did, and this time I got through. Remember the only place for their phone number to call to start a return was on the page that showed when you received your order number, you didn't have that you had no phone number.
Well, that call was most interesting. I told them I wanted to return it, and I had just received it after speaking to PayPal, so I am now being questioned about why I wanted to return it. I am then offered a price deduction to not return it, I said no and that I want to return. So, I am given the information to do the return and given a return authorization number.
Ok, now it is to just ship it back... but ... their requirement was to get my money back I had to call them with the tracking number and tell them the number. They weren't going to just process my return and give me my money back. I argued but no, no phone call with the tracking they weren't going to do anything. So, fine, I called to give them the tracking number.
Great, I call to give the tracking, what do I have to go through... the 50 question on why am I going to return it. At this point you already gave me the return authorization why ask the 50 questions? I told him to stop, It was already with the postal service and I am only calling to give you the tracking number period nothing else.
Ok, he finally agrees to take the tracking number, and then proceeds to tell me that I am to track the package and when the package is received by the receiving returns department, I am to CALL THEM BACK AGAIN to tell them this. OR I DON'T GET MY REFUND.
Ok, again, the same crap... the worst business practice I have ever encountered. I argued but nope they weren't going to check, it's like they are punishing you for wanting to utilize their return policy, so you get nothing if you don't do all the work to get your refund back, they aren't going to and don't care if you get it back or not.
So, on the day it stated that their returns department received the package, I called to get my refund. Again, the joy of communicating with them... the whys did I return it, etc., and then to get him to use the tracking number to confirm, well I had to give them the tracking number again, and so he checked and indeed they had it, and so now he was willing to provide me my refund back to PayPal.
I have never, ever been so mistreated by a company to do a return. If you didn't have any of this information kept from when you made the purchase... good luck trying to find it. You won't, I tried, I just was lucky I screenshot the complete advertisement or I wouldn't have had any contact information.
I would never do business with a company who had such a shady return policy, it is like they had to give us the return policy which their advertisement make it sound like it was for us and being completely satisfied with their product.
But it really ends up they don't want to have the return policy and if you do indeed use it they are going to make it the worst experience you can have if you want your refund, you will do all the work for them to assure you will get it back, you fail to then they get the product and your money. Nice right? Not, just very poor company business... very poor!