YouCaring.com is a new website that describes itself as the only completely free website of its kind currently available, whose goal is to help people create and share online fundraisers.
How Does It Work?
According to the website, it only takes about five minutes to create your free online fundraiser page and payment portal. You will be asked to write a description of why you are raising money, and why it is so important to you. Then share and promote your fundraiser through social networking sites and email.
Donations will be transferred into your PayPal or WePay account as soon as they are received, and no money will be taken from your donations at any time - this website says they are completely funded by donations of their own, from people who support what they are doing.
This website charges no fees to create or host a fundraiser, and it will take no portion of your donations in order to pay for their own personal needs. Donations that are made by credit card, however, must be processed through a secure credit card processor, and this process does have a charge which is estimated at 2.9%, plus $0.30 per transaction.
Since this website does not charge any money to fundraiser creators, they do not provide a Refund Policy at this time. Those who submit donations who wish to cancel or retrieve their donations will need to contact their Customer Service team to see if there are any policies in place that could help them.
Customer Service Contact Info
Customers who wish to contact their Customer Service team to discuss any questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link.
Unfortunately this website seems to have many mixed reviews, with some happy customers and others who have complained about the website having issues with posting or reporting all donations, and even some complaints of the website shutting down fundraisers without notifying donors.
Competitors and Alternatives?
There are many different websites that offer users the ability to create fundraising, crowdsourcing, or crowdfunding projects, often focusing on the type of fundraising you are doing, though many of them do charge fees of some kind.
If you have experience with this company or their products, please leave your YourCaring.com reviews below.
5 ‘YouCaring.com’ Reviews
Their Customer Service reps seem to not understand their own site. Ineffective and ignorant (who knows she could have been new on the job) is one thing, but the CSR we dealt with mislead the non-techy volunteer who was trying to raise a little money for our small non-profit.
The problem boiled down to a space accidentally inserted in our email address, which meant we could not confirm our beneficiary position. She wrote in an email to the volunteer that "It's a problem with other peoples' Iphones. They need to clear their caches , browsing history, and cookies, then you can get donations." Yes, we have that in writing.
Once we spotted the offending space the volunteer contacted her. We have waited almost 2 weeks for this tiny error to be fixed - and we STILL cannot get donations.
No, really folks, go somewhere else and pay a few dollars so that if you need service a trained CSR is there to help. These people are ridiculous.
I find it sad that the CEO feels the need to cash-in on unsuspecting donors during checkout.
At the bottom of the donate page, there is a tip which is recommended by YouCaring. It does not state what it is for this for-profit organization (yes, keep this in mind, they are for-profit).
What if I want that to be $0.00? I have to click on a link, click a dropdown option, click other amount, then enter $0.00.
Pretty quick and easy, right? You're kidding if you say, "Yes."
I dare the CEO to change the default tip to $0.00 allowing good-hearted donors to select their own tip to YouCaring.
It won't happen.
Scam? No. But the CEO and owners will never change this because they want those easy dollars from unsuspecting donors.
After my in-laws house burnt down I had researched which donation site to use. Of course, GoFundMe came to mind mostly because it's been advertised them most. Anything can be popular if it's advertised and marketed but it doesn't mean that it's the best. After comparing fees, there was no way I was using GoFundMe. It came down to YouCaring because they seemed to have charged the least amount of fees. The only charges that I found was a standard fee for payments to be transferred (I think 2.9%) plus an additional .30 for every transaction. Other real popular sites charged another 5% on top of those fees. No way!
I decided to go ahead with YouCaring and the only thing is that I had opened up a WePay account which only took a few minutes. I linked my bank account to it and every payment went straight into my account starting that day. I had it set up to deposit daily and every evening I would get an e-mail telling me how much money is getting deposited. I couldn't have been more easy.
The site itself was very user friendly and easy to link to my Facebook account. Through YouCaring, I was hoping to raise $500 out of $2,000 and ended up surpassing and raising over $3,000! I'm very happy and my in-laws are incredibly grateful. I highly recommend the site. If others had problems, it may have been with the set up. I didn't have one glitch. Good luck!
They take out CC fees at 3.5% but other than that, the service is free to use and works very well! (This seems to be a lot less than other crowdfunding sites) The site is easy to use and it worked perfectly. I would use it again. The problems listed in some of the reviews scared me but the negative comments might be very old because the service worked great for me!
YouCaring only sent canned responses to my complaint and never investigated. youCaring helped the fundraiseer though by helping her keep her comments section to ZERO so it looks like there are none. So I keep posting to the fundraiser atempting to get favorable response to my request She continues to SPAM people in order to get Shares of her fund. My post on her fund: Keeping your comments to ZERO is quite clever in hiding your problems but I'll again contact YouCaring about this issue as well. Your hiccup with YouCaring has been your blasting an Innocent person who questioned your funds legitimacy. I also received concerns about YOU thru other sources. Apparently you've used other means to obtain money that was quite questionable as well as evidenced by someone contacting me with concerns. So your hiccup has been brought upon yourself. You've continued to be very vague in your description of your need by avoiding specifics. It's those specifics that lend credibility to funds and yours is lacking that information. I asked for clarity and you chose to retaliate and bash me. So I've spoke out in all fairness to my character.
This was sent to me:
Ros N Greg Feb 6th, 8:55pm
there has been other history of deception to make profit .
I don't know this person either but apparently they are concerned as well.