5 ‘YouCaring.com’ Reviews
Their Customer Service reps seem to not understand their own site. Ineffective and ignorant (who knows she could have been new on the job) is one thing, but the CSR we dealt with mislead the non-techy volunteer who was trying to raise a little money for our small non-profit.
The problem boiled down to a space accidentally inserted in our email address, which meant we could not confirm our beneficiary position. She wrote in an email to the volunteer that "It's a problem with other peoples' Iphones. They need to clear their caches , browsing history, and cookies, then you can get donations." Yes, we have that in writing.
Once we spotted the offending space the volunteer contacted her. We have waited almost 2 weeks for this tiny error to be fixed - and we STILL cannot get donations.
No, really folks, go somewhere else and pay a few dollars so that if you need service a trained CSR is there to help. These people are ridiculous.
I find it sad that the CEO feels the need to cash-in on unsuspecting donors during checkout.
At the bottom of the donate page, there is a tip which is recommended by YouCaring. It does not state what it is for this for-profit organization (yes, keep this in mind, they are for-profit).
What if I want that to be $0.00? I have to click on a link, click a dropdown option, click other amount, then enter $0.00.
Pretty quick and easy, right? You're kidding if you say, "Yes."
I dare the CEO to change the default tip to $0.00 allowing good-hearted donors to select their own tip to YouCaring.
It won't happen.
Scam? No. But the CEO and owners will never change this because they want those easy dollars from unsuspecting donors.
After my in-laws house burnt down I had researched which donation site to use. Of course, GoFundMe came to mind mostly because it's been advertised them most. Anything can be popular if it's advertised and marketed but it doesn't mean that it's the best. After comparing fees, there was no way I was using GoFundMe. It came down to YouCaring because they seemed to have charged the least amount of fees. The only charges that I found was a standard fee for payments to be transferred (I think 2.9%) plus an additional .30 for every transaction. Other real popular sites charged another 5% on top of those fees. No way!
I decided to go ahead with YouCaring and the only thing is that I had opened up a WePay account which only took a few minutes. I linked my bank account to it and every payment went straight into my account starting that day. I had it set up to deposit daily and every evening I would get an e-mail telling me how much money is getting deposited. I couldn't have been more easy.
The site itself was very user friendly and easy to link to my Facebook account. Through YouCaring, I was hoping to raise $500 out of $2,000 and ended up surpassing and raising over $3,000! I'm very happy and my in-laws are incredibly grateful. I highly recommend the site. If others had problems, it may have been with the set up. I didn't have one glitch. Good luck!
They take out CC fees at 3.5% but other than that, the service is free to use and works very well! (This seems to be a lot less than other crowdfunding sites) The site is easy to use and it worked perfectly. I would use it again. The problems listed in some of the reviews scared me but the negative comments might be very old because the service worked great for me!
YouCaring only sent canned responses to my complaint and never investigated. youCaring helped the fundraiseer though by helping her keep her comments section to ZERO so it looks like there are none. So I keep posting to the fundraiser atempting to get favorable response to my request She continues to SPAM people in order to get Shares of her fund. My post on her fund: Keeping your comments to ZERO is quite clever in hiding your problems but I'll again contact YouCaring about this issue as well. Your hiccup with YouCaring has been your blasting an Innocent person who questioned your funds legitimacy. I also received concerns about YOU thru other sources. Apparently you've used other means to obtain money that was quite questionable as well as evidenced by someone contacting me with concerns. So your hiccup has been brought upon yourself. You've continued to be very vague in your description of your need by avoiding specifics. It's those specifics that lend credibility to funds and yours is lacking that information. I asked for clarity and you chose to retaliate and bash me. So I've spoke out in all fairness to my character.
This was sent to me:
Ros N Greg Feb 6th, 8:55pm
there has been other history of deception to make profit .
I don't know this person either but apparently they are concerned as well.