Xtra-PC Reviews

Xtra-PC
Based on 31  Reviews



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About Xtra-PC

Xtra-PC, found online at Xtra-PC.com, is a new product that promises it can bring an old laptop or computer “back to life,” saving customers from having to buy a brand new one whenever they begin to have problems.  

How Does It Work?

Most people are aware that there are a variety of issues that can affect your computer, making it function slower and less reliably, and that all computers eventually begin to have problems just due to their age which makes it frustrating or even impossible to use them for all of your computer needs.

But Xtra-PC says this doesn’t mean that you should just automatically give up these old computers. Instead, you can use their special flash drive which insets into an available USB port on your PC in order to bypass your old, slow Windows operating system and instead uses a Linux system to “make your PC into a blazing fast, high performance PC with a new, simple to use, operating system that has the familiar look and feel of your Windows PC.”

This company says that this product will even work with missing or faulty hard drives, and since it works off a USB, your existing computer and files will not be altered at all. That being said, this product does have a long list of system requirements in order to be able to use this product – customers should refer to their website to see if their computer meets these.

Cost/Price Plans

The Xtra-PC website repeats over and over that their goal is to provide people with a way to “fix” an only laptop or computer for just $25, but the truth is that their Xtra-PC Basic is the only item they have priced at $24.99 and it only offers 8GB of storage. In order to get much more significant storage and speed, you’ll need to upgrade to one of their more expensive USBs, which are priced between $34.99 and $79.99, depending on what kinds of features or storage you are looking for. 

Refund Policy

Their website does say that customers are able to return their purchase within 30 days of the date of the original shipment. Customers must include their order number, name and email of person who bought Xtra-PC, and shipping address in their package when they return this product, otherwise it will not be accepted for return and customers will not be able to receive their refund. In addition, all returns must be in original condition with all original parts and packaging.

It is important to know that this company stays strict to this window of time for returns. Your product must be physically returned within 30 days of the original shipment date – not the delivery date – otherwise you will not be able to receive a refund, regardless of the circumstances that delayed your return. The website even says that if your product is delivered more than 30 days after the original date of shipment that automatically means that you have no opportunity for return. Customers will want to take this strict policy into consideration when they make their purchase.  

Customer Service Contact Info

Customers who wish to contact their Customer Service team with any questions, concerns, or complaints can do so by email at [email protected]   

Reputation

It appears that there are some people pointing out that Linux is an open source operating system, so technically it is free to download and install yourself. But the Xtra-PC is not designed for people who are incredibly technically savvy and informed, it is designed for the average computer user who would have serious difficulty undertaking that kind of a project. 

As for average computer users who have actually attempted to use the Xtra-PC to get new life out of an old laptop or computer, they seem pretty happy with this product all around, describing it as easy to install and use, following through on its promises of simpler and faster operating, and being relatively inexpensive for what it accomplishes. 

All-in-all, it seems as though this product is a good choice for people who want an older computer or laptop to be able to perform the most basic – and most popular – actions of computers, and since they provide a 30 day Refund Policy, even though it is strict, many customers can feel comfortable trying this product for themselves before making a final decision. 

Competitors and Alternatives?

As mentioned above, Linux is an open source operating system and there are various ways to get it installed on your computer so it can be used, however Xtra-PC does seem to have gone the extra mile to ensure the process is as simple as possible.     

If you have experience with this company or their products, please leave your Xtra-PC reviews below.

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31 ‘Xtra-PC’ Reviews
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1 Review

Poor Quality, No Customer Support



June21, 2018

The instructions shows an installation step where you choose a password for admin rights. That step was not included in the drive I received. It failed the same way on three machines. I suspect this was a returned unit that they resold to me. Customer support is reachable only by email. Their response was very slow and was mainly cut-and-paste from their instructions. They could not fix the problem. They refused to replace with a non-defective unit. And when I asked for refund, they refused because I used up more than 30 days trying to work with their customer support. Other disappointed comments are similar to mine. I am surprised Amazon allows such a scam to operate under the Amazon umbrella.

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July 04, 2018

I agree 100% you try to contact them send email

they answer you back a week later
customer support.disappointed

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1 Review

Keith Gross



June17, 2018

ZERO STARS. IT IS A PIECE OF JUNK. I MESSED WITH IT FOR 2 DAYS. RECEIVED EMAILS FROM THEM AND TRIED TO FOLLOW THEIR INSTRUCTIONS BUT ALL THEY DO IS REFER YOU TO THEIR QUESTIONS AND ANSWERS. NO TELEHONE NUMBER TO CALL SO THEY CAN ASSIST YOU. CUSTOMER SEVICE ::: WHAT CUSTOMER SERVICE???? THERE IS NONE. SENT EMAIL FOR RMA# WITHIN 8 DAYS AND RECEIVED EMAIL THAT SENT ME TO THEIR QUESTIONS AND ANSWERS SECTION. DID WHAT THE RECOMMENDED BUT IT WAS FOR WINOWS 7. THEY SEND EMAILS UNTIL IT IS OVER THE30 DAYS THEN THEY DO NOT HAVE TO REFUND YOUR MONE. REQUEST INSTRUTIONS FOR WINDOWS 10, STILL WAITING. IT IS A PIECE OF JUNK. I AM CHAULKING IT UP AS ANOTHER LEARNING EXPERIENCE AND IF THEY ARE SO HARD UP FOR MONEY, THEY CAN KEEP MINE AND OTHERS THEY HAVE DONE THIS TO. DO NOT BUY

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1 Review

DOES NOT WORK-- too difficult to set up



May11, 2018

zero stars would be more like it. i am pretty computer savvy and could not get the da*ned thing to work using the simple directions. i went to the more detailed instructions on the website. the word "detailed" is the wrong word for these directions: complicated and difficult are the accurate terms. and there is no phone number to call to ask tech support-- tech support is more like NO SUPPORT. if this piece of junk is so difficult to even get started, I hesitate to even wonder how difficult it would be to use. Save your money, time and sanity and FORGET THIS PIECE OF JUNK!

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1 Review

DO NOT WASTE YOUR MONEY



March27, 2018

I purchased this device march 7 and it was delivered o 2 week later. After following the install instructions I found out I cannot access my Office2016 files unless I reboot to windows 7. The description led me to believe I could access all my file through Xtra-PC but that is not the case. I cannot return the device due to several "rules" they require to accept returns and MUST BE done within 30 days of shipment date. DO NOT WASTE YOUR MONEY!!!!!!

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July 03, 2018

Linux operating system are FREE you can put it on a USB stick and boot your system off your usb. Software is the problem. For me old PC's if you upgrade your Microsoft OS causes your system to run slow. Save your money and buy a new laptop. But if you can't stand that thing not working then use Linux. pretty much a waste of time and cash.

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1 Review

Love it, easy



February2, 2018

I like it, did improve my old pc that the grand kids play with...running much faster. happy .

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1 Review

This is awful



January8, 2018

Can't truly rate what I never got. But will say that I contacted customer service 3 times and each time they promised me a reshipment for the initial lost shipment! Never did receive it and am truly grateful I make all my internet purchases with American Express. But really, how dare MSN advertise this thing for Christmas. That site has really gone down hill. I should've known better. Don't buy this crap!

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1 Review

Junk - Do Not Buy



December12, 2017

I purchased this device November 27 and it was delivered one week later. After following the install instructions I found out I cannot access my Office2016 files unless I reboot to windows 7. The description led me to believe I could access all my file through Xtra-PC but that is not the case. I cannot return the device due to several "rules" they require to accept returns and MUST BE done within 30 days of shipment date. DO NOT WASTE YOUR MONEY!!!!!!

Tommy Goss
[email protected]

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February 04, 2018

Access by clicking the X in the lower left of Xtra-PC window, then "File Manager" to bring up window that shows options including your hard drive. Clicking that should give access to folders such as Documents where you can access files.

March 04, 2018

I figured most people without the ability to do this on their own with a blank thumb drive wouldn’t realize it’s not Windows, and nothing in the description points that out. You should be able to use LibreOffice or OpenOffice to read the files, but there will be a learning curve for those used to Microsoft products. The only thing on the computer that is replaced is the hard drive with a much smaller one, but it definitely has benefits for those that just use a computer to surf the web.

March 18, 2018

I find it interesting that a company doesn't have a customer service phone number and will only communicate with emails.

What the company didn't say was how incompatible it is with Windows. They also didn't say how it would completely change the desktop making it extremely difficult to find any of your saved files and the dozens of links to your bank, etc.

Plus, nothing was faster.
Plus, they gave the wrong code for Samsung.
Plus, it took my visiting son-in-law who is a computer geek over an hour to return my computer to its original settings. To restore my desktop and keep the features from XTRA-PC would have taken hours.

I should have vetted this product before believing those shopping networks and Facebook that believe the advertising without checking it out.

This is definitely a case of buyer beware. Plus, my son-in-law told me it is for Linnix primarily, not Word, and all of the software and features they provide are a free download. They just make it convenient and charge you for it.

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