Reviews – Legit or Scam?
from 46 reviews Review It is a website dedicated to finding your website’s biggest problems in one hour, and then providing you with the information and feedback you need to improve your site’s usability. gives you the ability to create a test for your website and then have real people take the test and give you feedback via video recording, while they are using the site. You can also ask them follow up questions for further information.

For each participant you would like to test, you must pay $39, with a current coupon of $30 off orders over $100 for new clients. Also, if you are looking for extra income from home, allows people to sign up as website testers.

Testing Your Users

You can choose to create your own test, or use a test template based on the area of your website you would like to examine. You can also test competitor websites, prototype sites, Facebook games, or mobile sites and applications.

Once your test is created, you can choose a market to test, either from picking participants from the site, which will allow to pick the demographics of the market you would like tested, or from a pool of your website users, or you can arrange to have new users to your site prompted live to see if they will participate.

Finally, after you have received and compiled all your data from your test participants, you can edit, make notes, create clips of the videos, combine the clips into a highlights reel, and then share the reel and the notes with the coworkers who will help you improve your site based on your new information.

The Work at Home Opportunity

You can also choose to work as an at home User Tester for the website if you are looking for a way to make some extra money. will pay you $10 for every website you test, and each test averages around 20 minutes.

You must be at least 18 years old with your own PC or Mac that has the ability to record your voice via microphone. In addition you must have a high speed internet connection and be able to successfully complete a test run with your equipment for

If you meet all these qualifications, you then must fill out a one page questionnaire with all of your demographic information – such as age, race, ethnicity, region of the country you live, education level, and sometimes more. This information is important as it is what is used to see if you qualify for certain website testing, depending on what market the client is targeting.

If you're at because you are looking for a way to make money online then check out our article "7 Ways to Make Money Online" - methods that anyone can use to earn an income from home.



Would you like to add your review for Coupon ?
If so, click here
Share This Page!


Customer Responses, Reviews, or Complaints

Average Rating for " Coupon " is 2.74 out of 5 based on 46 reviews.

  • Rating
    Sam Spader says:

    August 16th, 2017 at 10:40 am

    Too many mixed reviews to say the least. It’s obvious that some of the favorable reviews have been salted. Review input sites like this one have always been known for unscrupulous people that mislead the reader.

  • Rating
    Jayne Hubbell says:

    July 21st, 2017 at 4:35 pm

    I was a tester on this website for over 1 year. When I first started out the tests were reasonable and I got paid for every one I took. However after the first of this year they began to tell me that I did not qualify for the tests quite a lot when I tried to sign up to take them.

    Lately for the past 2 weeks now the clients who I have tested the websites for have been rejecting my testing and now I have been told I no longer qualify as a tester for User testing due to the bad ratings that I have been given by the clients who put their websites on this site to be tested by user tester like me and others.

    I agree with all that has been said by the people who have been posting their comments about User Testing website. It seems that they do not want to pay the user testers for their opinions about the websites that they are giving the testers to review. I do not like having been told that I will no longer receive payment for my testing of their website. Why do these people think they have the right to get our opinions feedback that they ask us to give them for free. That is not fair.

  • Barb says:

    June 9th, 2017 at 8:01 am

    I just signed up and would like to get your honest opinion. I am concerned that the software I downloaded will be able to track all of my information-key stroke tracking. Has anyone had any fraudulent problems?


    Ashley says:
    June 12th, 2017 at 6:43 pm

    Don’t worry! Usertesting is a very very respected and trustworthy company. Many large companies use them!

  • Rating
    Ron says:

    April 17th, 2017 at 10:17 am

    I don’t know what many people are talking about. I follow the directions and have never got a bad review. I make sure that I actually qualify for a test before taking it not pretend I qualify to make more money. Some people have said they commented the links don’t work whereas when you read the instructions of almost all tests they warn you that many of the links don’t work. If you just answer the specific questions they ask, don’t try to be a website expert (I am in real life a website developer and designer, but try not to be for my User Testing comments) and go through the process it’s good for a few extra buck a month. I probably qualify for no more than 3 or 4 tests a month so it’s only a few extra dollars.

    Don’t believe anyone’s hype that you can make a living doing this. But I think it’s on you if you believe or expect that. It’s a way to get $10 extra here or there for very little work.

  • Rating
    Long Time User says:

    April 12th, 2017 at 9:12 am

    Alright, so I’ve been a tester for 2-3 years now. I’ve only recently been leaving it open all day and taking lots of tests. I don’t know how much longer I’ll continue- for the exact reasons everyone has listed…it’s game over once you get a few 1 stars, taking your payments, and rarely qualifying for tests. Lately I’ve been laughing- some of the test qualifications will ask something like ‘Do you work in Protein Research, Bio-scientist, Physicist, etc?” LOL! I can promise you anyone in a high paying STEM career isn’t going to be taking online tests for $10. Lots of these tests want big baller professionals. Your best bet is to give your best guesses on the qualifications. But let’s be clear- get used to seeing ‘Sorry, unfortunately you did not qualify.”

    Next topic- besides not qualifying, it’s only a matter of time before your one stars and payment rejection begin piling up. I’m a good tester and thoroughly spend time going over their entire site, always give them 15-20+ minutes. I’ve gotten 3 one star ratings for petty reasons and 2 payment rejections.

    That’s almost like slavery and blind robbery. You DO NOT take 20 minutes of my time for free. As independent contractors, we will always get the boot, as a contractor the company values the client over you any day! These clients do not give a rat’s a** about rating 1 star and stealing payment for any dumb reason…they are probably sitting in a cushy office in another reality from us stay at home moms, disabled barely getting by, and unemployed people just trying to earn a few bucks on the internet.

    I also was told I would receive a bonus for certain longer tests that take over 25 minutes, these tests indicated that. Think I ever saw one bonus? Nope!

    Last thing – usertesting customer service takes quite awhile to respond to emails. Sometimes it’s next day, but usually 3-6 days.

    Did not want this to be a rant, but taking our payment based on client’s petty opinion is very wrong. If they feel the need to ruin the tester’s ability to ever get tests by rating 1 star, so be it, but usertesting should not allow payment reversal.


    Long Time User says:
    May 29th, 2017 at 3:55 pm

    You are not understanding me.

    I do the test CORRECTLY exactly how they want and often still receive bad ratings and taking my payment away. This should not be acceptable, and UserTesting is always automatically on the side of the client, not we the testers.

    Keep making justifications all you want, but this is unacceptable. However, nothing will be done because there’s always an unlimited amount of people who will tolerant having their nose dragged in the dirt, out of necessity of needing the money bad enough.

    It makes no sense to be on corporate’s side and condone the bad business practices.

    Seasoned Tester says:
    May 18th, 2017 at 4:33 pm

    You don’t get paid for your time. You get paid for completing the tasks you are assigned for that specific test. If you don’t do as you are directed by those tasks, you don’t get paid…and nor should you. “I spent amount of time on it, I deserve to get paid” is the excuse of a wage slave, not a contractor.

    When you say you “thoroughly spend time going over their entire site,” why do you do this? I’ve never had a single test that asked me to go over their entire site. Maybe the reason you get 1 star ratings is because you’re not doing what the customer is asking you to do and instead doing what you think you should be doing as a tester.

    When you don’t read and understand the simple instructions provided for you, you end up not doing what was expected of you. When you don’t do what was expected of you, you don’t get paid. If you go to a restaurant and order a cheeseburger and they bring you chicken soup instead, do you pay for it? Or do you send it back and ask them to bring what you ordered? Most people send it back, and the restaurant has to eat the cost for their mistake. Same goes for testing websites: the customer says, “place a widget in your cart and proceed to checkout” and you wander off checking their FAQ page for dead links instead, why are you surprised when they don’t pay you?

    Do what they ask of you, and only what they ask of you, and you won’t have many problems. 3 one star ratings and 2 payment rejections suggests very strongly that you just don’t know what you’re doing and you should be reading the instructions given to you instead of clicking past them.

  • Rating
    Brett Mason says:

    April 1st, 2017 at 4:55 pm

    I now have a several month experience with this site.

    Not only do you waste a lot of time, but even if you perform, you may be disqualified by the company that owns the site being reviewed. They can, at their whim, just decide your review is not what they want, for a number of reasons, and you just don’t get paid.

    There is another BIG problem here too. Although the companies say they are looking for what reviewers really think, the person rating you may not like what you say–truth or not. I did a good review for a virus protection program, and among my suggestions, I said the site should compare the footprint on your hard drive that their service has. It is well known some take up too much room. So, I was quite honest, and my remark was relevant as well. The people that rate you are human, and they may be in advertising or management and resent what you say in your review. They rated me average, so my 4+ rating dropped. Unfair but that’s how the world is. Why companies would commission testing and then be vengeful for honest recommendations seems odd.

    User Testing shuttles their reviews to higher ranked reviewers. Since that time, I have not had one review offered that I could access, even though I leave their site open all day, same as I did before. There is virtually no way to redeem yourself after you are dinged that way.

    Be honest in your reviews at your own peril. Be PC and sugar-coat.

    I drop my rating of User Testing from waste of time to downright dreadful.

  • Rating
    A user says:

    March 9th, 2017 at 8:24 pm

    No matter how thorough your review, a client can simply rate you poorly and user testing will NEVER have your back. I found several actual bugs, disliked the tone of a website, spent 25 minutes, and didn’t get paid.

    Avoid this site AT ALL COST. It’s a scam and a gamble if you get paid.


    Ashley says:
    June 12th, 2017 at 6:44 pm

    I’ve made 540.00 in the past two weeks. I currently have $390.00 pending.

  • Rating
    Boris says:

    March 8th, 2017 at 12:52 pm

    I just had my payment declined to low rating. I did the test just fine and the customer didn’t like that I’ve mentioned that some link didn’t work. That’s all! I’ve just got an email from them that my payment is declined. Don’t waste even one minute with them.
    My qualification test got approved the day I did it and my first test was rated with 5 stars! It was a peek test and I have a pending payment of $3 for that now, minus the $10 for the low rating I got …

  • Rating
    imani says:

    March 3rd, 2017 at 1:02 am

    do you really get your money?

  • Rating
    Diana says:

    November 14th, 2016 at 7:45 am

    A HUGE waste of time – this is a sum up of my review.
    I do not believe it is a scam. However, I have been offered dozens of tests and I never qualified. They always ask me the exact same stupid questions to see if I qualify – like they can’t just save the answers and use them for screening. All I’ve seen from this website is a screening test after a screening test. And they keep offering me to test mobile apps although I said in the beginning I do not want to do that. I keep receiving invites for the same test even though I declined it or did not qualify. Not one test done. As I said, a huge waste of time. I am from Denmark btw, it could be different for the US and the UK.


    Brett Mason says:
    February 11th, 2017 at 11:00 am

    It is an incredible waste of time. Believing you could make any money based on their endless screens (both on smartphone and PC) is pure hope.
    They already have a profile, yet persist in additional surveys of their testers. I think with some, the companies are using their “testers” who are contract workers to complete surveys for which the company gets paid. This is here say since I have no facts, but my opinion is that there is something fishy. May be certain people are favored for unknown reasons. Or, the incredible number of people waiting for tests is so vast, the probability is small to receive them.
    I’m in the US–as the previous post said, not one test in 10 days of leaving the site open so I don’t loose notifications. Yet I get at least 4 surveys to eat up my time from other projects.
    I rate it less than one star.

    senior says:
    January 18th, 2017 at 7:41 am

    after all that do you still get paid?

  • Rating
    Roxy says:

    October 27th, 2016 at 12:31 am

    So of the site itself is legitimate then my next question would be, don’t they check what kind of sites are being tested? Does anyone even look at them? The site I got was a virus FOR SURE. Do they not have any accountability for the “customers” they take on? I’m writing the BBB about this.


    3301 says:
    February 2nd, 2017 at 10:52 am

    You could run it in a Virtualbox desktop, that’s what I do (because privacy/Linux/virusses)

    Joey F. says:
    November 8th, 2016 at 12:33 pm

    Just so you know since we are talking about scams: the BBB is a scam. It’s not a government agency. It is a fornprofit organization that extorts businesss. If you want to make a difference report it to the FCC and to the site administrator.

  • Rating
    Roxy says:

    October 27th, 2016 at 12:23 am

    Oh, it is a scam…believe me. I want through the whole process to get set up, etc. And when I chose a 5 min. Test to start with, the web page opened and it was some creepy face from “Saw” flashing and some super loud noise. I couldn’t close the screen until I just skipped through the questions. They said $10 for everything, not $3. After that, I spent hours running anti virus malware programs on my of and my phone.TOTALLY FAKE.


    USER TESRING says:
    November 27th, 2016 at 10:42 pm

    Maybe you did it wrong because its not a scam you mole.

  • Rating
    Kristina says:

    October 12th, 2016 at 4:48 pm

    UserTesting is an excellent way to make some extra cash. You definitely can’t expect to make a full time income doing this, but it provides some nice spending cash. I find the tests to be very enjoyable and the compensation in more than fair for your time.


    Rose says:
    January 21st, 2017 at 9:48 am

    Yes, you can go through lots of test and not get picked. But, I have made some money with Usertesting. One time,I made like 60- 70 in one day! I kept qualifying for testing that day. There are days where I may not qualify for any. It is legit. When I first started test some were for $3.00,but I have not seen any since I signed up 3 years ago.

  • Rating
    Amanda neal says:

    October 9th, 2016 at 1:44 am

    Is this true people money got stolen? Seems really crazy!

  • Rating
    Geoffrey says:

    August 5th, 2016 at 12:04 pm

    I do not understand these reviews. It is a totally legit website where I already earned hundreds of dollars in not even a year. You won’t get rich but it is a really nice and easy (for me) side income.

    When I have a problem I write to the support and in about 2 hours (max. 24hours) I get an answer.


    the says:
    October 3rd, 2016 at 11:14 am

    i didnt received any tests in 3 days but i never did it but i think that is weird

  • Rating
    CJ says:

    June 21st, 2016 at 11:03 pm

    I really wish I could leave a review that deals with actually working with this company. Alas, I cannot. Instead, I will have to leave a review regarding how ridiculously awful the sign-up process is, as well as their poor user support. I signed up with my regular gmail account, downloaded the installer to my desktop (as directed) and tried to launch the program once the installation process finished. Instead of creating a proper sample review, I get a ‘Files not found’ and a long string that informs me that my account number does not exist.

    Seriously, I’m on Windows 10, have the recommended microphone and headset and tried installing it as an administrator, among other things (restarting the computer, going directly to my administrator account to see if that would work, and creating a new account using an alternative email address). Nothing worked. When I tried to contact their tester support people, I got nowhere. Nothing they suggested worked, or their suggestions were things that I had already done in an attempt to fix the issue. I’m not very happy with the outcome and if their lack of knowledge about their own recording software is any indication of their overall technical and business acumen, I can’t say I’d recommend this company to anyone, user or client.

  • Rating
    Northeast US Tester says:

    April 7th, 2016 at 12:10 pm

    This is a follow-up to my previous review written about a year ago. I have continued with UserTesting, and have made a few hundred dollars at it. Mostly I get 5 star ratings for the tests that are rated. Everything said in my previous review still holds.

    No one here has mentioned the amount of time consumed by taking the screener tests. Very rarely a test will pop up that doesn’t require answering a series of qualifying questions, but for 98% of the tests, you will be screened. Most of the time you will not qualify. Sometimes you can game the system by answering the questions according to what you think they may be looking for, but that doesn’t always work. In short, many tests are offered, but you’ll spend a lot of time being screened, and mostly will fail to get further. Each screening may take only 2-3 minutes, but you’ll have to plow through lots of them, and it will be time-consuming.

    A related time-waster is the frequent surveys that pop up at the top of the dashboard screen. The surveys are ostensibly to qualify you for further tests. The surveys nearly always require you to type in your UserTesting name, e-mail, etc., then lead you through a series of screens of questions. Only at the end does it get to the meat of what they’re looking for, and again, most of the time you will not qualify. These surveys could be designed in such a way so as to get to the point on the first screen, but you always have to fill out the same generic information at the beginning. This poor design (or is it that way on purpose?) can waste a great deal of your time.

    Should point out as well that many tests take rather more than 10 or 20 minutes. Sometimes there’s a promise of extra payment for the extra time, and rarely it may come through. Also completed tests can take quite a while to upload if you don’t have a fast connection, and you are blocked from taking any more tests until the upload finishes.

    Aside from the payments (and let’s be honest, considering the above, it’s not really all that much for the time you’ll put in), the real satisfaction of this work comes from helping good websites (and there are quite a few of these) get better, or letting bad ones know how bad they really are. Occasionally a website that you test is downright deceptive, even sleazy, and it can be a pleasure to let them know just what you think! Surprisingly, some of my most scathing reviews have received a 5 star rating…go figure.

  • Rating
    James says:

    March 27th, 2016 at 4:40 am

    A lot of 5 star ratings are in the same writing style. Is leaving false 5 star reviews an test too? Does it pay $3 or $10 dollars?

  • jono says:

    March 10th, 2016 at 10:12 pm

    the application that installs on your PC is a keylogger they then get your Bank account login details, your phone provider details set a port on your mobile phone and get cardless cash out. they did this to me over night $1080 stolen ill get it back in 21 days once the fraud unit at the bank has finished with my account.

    just a heads up to anyone who uses it.


    E says:
    October 27th, 2016 at 12:26 am

    100% agree.

    Alex says:
    July 18th, 2016 at 7:40 pm

    Untrue, I’ve been using this for years and I’ve had no problems. I have friends who work in IT and they use it to. Please don’t post misleading information.

    lrs says:
    March 16th, 2016 at 5:54 pm

    Thank you so much for caring enough to post your bad experience with this company. I hope you get your refund sooner than later. I won’t consider this OPPORTUNITY for sure!!!

  • Rating
    Myth Archangel says:

    February 29th, 2016 at 4:03 pm

    I’m a stay at home dad who has been working for them for about one week since my original test got accepted. After the application test to get the job you have to wait after your first test to get an official review from UT. That can take up to a week. After the first one is cleared and reviewed, however, there is no limit. I took three tests just earlier today for a total of $30 earned just in spare time. My odds are doubled, however, as most all of them except my application test has been done on my iphone. I’ve applied for others, but not met the required criteria. Today I’ve gotten lucky so far, and completed three tests. I’m hoping I can get at least another five this week, but if it’s anything like today, I might be getting more like fifteen…and at $10 a pop for about 10-20 min of work, that’s a good average. There were several last week I could have done but didn’t have the spare time for, and now that I have the time I’ve nailed three today alone. So long as you just keep saying what you think about the website during the recording process, good or bad, you’ll get rated well. I’m a 5-Star Tester, and honestly I find the work flatout fun to do.

  • Rating
    Jordan says:

    February 26th, 2016 at 10:00 pm

    This website is stupid. I took my first test that asked me to keep it to a minimum of 5 minutes. They asked me three questions and I answered all of them to the best of my ability. I explained the website in as much detail as I could. When I checked today to see the status of my payment, it said it had been voided because “my video wasn’t long enough”. I answered the questions & explained my reasoning. I should be paid for what I did. Don’t use this website.


    Jordan says:
    February 26th, 2016 at 10:03 pm

    ALSO, I received a rating of 4 1/2 stars… but did not receive payment. That’s baffling. Do not use this site.

  • Rating
    teaman says:

    January 27th, 2016 at 7:52 pm

    I made 25 dollars so far over 3 weeks, and it’s been sent to my pay pal

  • Rating
    Ali says:

    December 1st, 2015 at 9:02 am

    Hi please don’t use this company I joined used my other halfs PayPal as we were keepin separate to put towards our wedding we got the 1st $3 then nothing as none of the tests complied to myself my other half went to go and get his wages this morning as only had £40 all this morn we have been at the bank on phone to PayPal still got to ring eBay and we r goin to the police after work they have taken nearly £2000 out of his bank lucky he has 2 jobs and it wasn’t his full wages or mine or we would have been screwed we might b just a one off but please be careful


    Translation of Ali says:
    January 3rd, 2016 at 4:16 am

    Which translates to: Heyyy there, I’m pretty ignorant and completely missed the grammar ball park BUT I am REALLY angry that I cannot make money from a site, that pays people to give educated, eloquent reviews of a website, and because I’m so angry and don’t understand how it works. I’m going to write a review (further showing off to the world that my reviewing skills are in no way, shape, or form worth any money) calling it a scam!

    Cesar says:
    December 30th, 2015 at 8:01 am

    How come could they take 2000 from your Paypal without your authorization? As far as I remember, you have to initiate a transfer in Paypal, they can’t take money from your account.

  • Rating
    Joy says:

    November 18th, 2015 at 2:13 pm

    I’ve been signed up for User Testing about a month now. I check several times a day for a test but have only had two $3.00 ones and one $10.00 one.
    Hardly ever get one and if I do, I never qualify. Really disappointed in
    this as I really need to earn some extra money. I guess being a Retired
    Software tester isn’t what they are looking for.

  • Rating
    aboutsurveys says:

    November 13th, 2015 at 2:55 pm

    They are professional and pay on time, with in a week, $10 for 20-30 minutes of your time, to review websites. In other words it`s a usability testing.

  • Rating
    who cares says:

    October 8th, 2015 at 12:37 pm

    this is such a scam, i found it on Reddit, so it must be legit, right?
    i havent qualified for a single test at all and just handed all of my info to them in hopes if getting some beer money, stay away, this is a scam.


    Kalamity says:
    November 6th, 2015 at 1:13 pm

    I don’t know whether I like usertesting or not. I have done 2 website tests in the last 2 weeks and have earned a total of 13 dollars. One of the websites even gave me an idea for a university to attend for my doctorate degree. It seems that the demographics they are looking for are very specific. I would like to know more about the surveys they also offer for testers to take. Are they gathering their information during the survey test or are they gathering their information for an actual study? I both hate and love the internet because of the opportunities and the scams that fall in the cracks.

  • Josh says:

    September 7th, 2015 at 12:51 pm

    Does it really take up to a week to hear back about your application?


    Heather says:
    September 27th, 2015 at 6:28 pm

    I heard back in less than 24 hours, but they did say depending on volume of applicants it can take that long.

  • Rating
    Rachel says:

    September 5th, 2015 at 10:25 am

    A lot of these comments reflect some misunderstandings about how works. That’s strange, because they’re VERY good about explaining the process and making sure they’ve spelled out all of the details. has two main kinds of tests: $10 full tests (15-20 minutes) and $3 peek tests (5 minutes).

    They always pay you (via PayPal) exactly a week after you’ve done the test, as long as you completed all of the tasks, answered any written questions at the end, and uploaded the test video. And if anything goes wrong in that process, they’re very supportive about helping resolve any technical problems.

    It’s true that sometimes you don’t see any available tests in your dashboard, sometimes for long periods of time. It’s also true that often you won’t qualify for a test based on your answers to any screening questions. That’s just a matter of timing and demographics.

    BUT there are other times when there are a lot of tests available.

    If you aren’t on your computer often, this just might not be a good fit for you. But if you work on your computer regularly anyway, and can fill in gaps between your regular work with user tests, this can work very well. Just leave your dashboard open and listen for the alert, quickly answer any screening questions, and you’re likely to qualify for enough tests to make this worth it.

    It’s not a scam. But it’s not a full time living, either – which tells you up front. They’re very honorable in their practices and they’re very supportive of their testers. To do well, you’ll need to get good testing ratings – and has articles about how to do that by performing user tests that are truly useful to the web site designers on the other end of this process.


    Ugh says:
    January 3rd, 2016 at 4:33 am

    The difference between this review and most of the rest is the difference between a nice, well-dressed, respectable woman that has gone through school, has a nice routine, works hard at a nice office with a desk and in her down time she takes short quizzes that she answers intelligently so that she can review a site, to earn a little extra spending money… and then there’s those people that saw the site somewhere and thought it was their new( first) career.

  • Rating
    review says:

    August 25th, 2015 at 7:38 am

    this company is a total fraud. they cheat.. they don’t pay what they say.. there is never test to do..and their system is not good. all they want is your details.. and they will screw u up some how..


    QA Tester says:
    October 12th, 2015 at 10:40 pm

    I agree none of the tests I quaulify for it seems like a marketing ploy some say you have to be interested in booking cruise etc. Its seems rather time consuming just to qualify for a test

  • Rating
    Jose says:

    August 22nd, 2015 at 6:12 pm

    Every test I have received so far has had these screeners that I can never pass. Then it takes 12 hours for another to appear.

  • Waiting says:

    August 15th, 2015 at 12:37 am

    How long does it take to hear if sample test is accepted?
    I uploaded sample test 2 weeks ago, got email confirming upload was successful and ntoified I’d hear within 1 week.
    Didn’t hear – so on day 8 i emailed. Now has been 2 weeks.getting nervous this isnt a legit site.


    Paxton31 says:
    August 25th, 2015 at 4:39 pm

    I heard back the next day as well.

    Kalynn says:
    August 19th, 2015 at 4:35 pm

    I heard back from them the next day.

  • Rating
    Tom says:

    August 13th, 2015 at 1:29 pm

    I have been trying to make a few extra bucks user testing but after 4 months I have yet to “qualify” for any of the tests.


    QA Tester says:
    October 12th, 2015 at 10:40 pm

    Yes this is stupid, how to they expect people to want to work with them if they deny you for the most mundane reasons, bad screening

  • Rating
    Erika says:

    July 29th, 2015 at 4:51 pm

    I just signed up for my first test yesterday, and although everything seemed to go smoothly, after following all of the directions to schedule my 30 minute test I received all of the confirmations stating I did everything right. Now under “Completed Tests” section it shows one as completed, but the recording is not uploaded. My recording has been uploading for 24 hours now. I am very excited to get started, and yesterday I kept the website up while at work to see how many tests I could qualify for. I was very happy to see a lot of tests I could sign up for, but while I am awaiting the upload I cannot access any more tests. I have a limited schedule to do this, so today would have been a great day for testing. I put in an e-mail for help, and have been told they are reviewing the issue. I hope it does not take this long to upload after every test.


    Andre says:
    April 7th, 2016 at 7:11 am

    It would be good if we could rate de and say those things :P…

  • Rating
    Sarah Clayton says:

    July 28th, 2015 at 4:01 pm

    I have been doing it for about 2 weeks. Got my first $3 test approved within 48 hours, but my next $10 test has been pending for about 5 days. Is this normal, and how do I stop the little ad popups during testing? I have tried pop up blocker and clearing my cache. What else can I do?


    Rachel says:
    September 5th, 2015 at 10:14 am

    Your test isn’t pending. As long as it’s in your list of completed tests, it’s a done deal. Your PAYMENT is what’s pending. They pay exactly 7 days (to the minute) after you do the test (via the PayPal account you list in your account settings).

    (That first test you did needed to be approved by the people at Usertesting. That was a one-time deal; they do that to evaluate your testing style and make sure you’re actually doing the job appropriately. From then on, as long as your test uploads properly, each test is completed once you’ve done all the tasks, answered any written questions, and uploaded the test.)

    Any ad popups that you see during testing are almost certainly on the web sites that you’re testing. That might be something to mention during your test, since those ARE annoying. Unless you mean that has pop up ads? That doesn’t happen to me, so I’m thinking they’re on the sites you’re testing…

  • Rating
    Ellie says:

    June 29th, 2015 at 3:14 pm

    I became a tester a few days ago, and just got my first rating (4 stars) yesterday. I know it sounds too desperate, but I expected to at least have ONE new test offer! I haven’t received anything, but I will keep on with the wait. If by the end of the week I haven’t gotten any tests, I think I will delete my account. Maybe I’m not getting any tests because I fall exactly on the minimum age requirement, but I did expect some companies to want “young eyes” reviewing them. Oh, well. We’ll see how this goes :)


    garry says:
    July 28th, 2015 at 10:29 pm

    forgot to say. always pays on the second 7 days after the test.

    Angie says:
    July 9th, 2015 at 1:14 pm

    Hey Ellie! Don’t give up. I’ve been doing UserTesting for about 2 months now and have made about $250 doing it so far. You won’t get rich from it but if you leave your browser open, you will be alerted of new tests as they become available. The thing is that there are many testers so once a new test becomes available, you have to act fast or else all the available slots will fill up quickly and the test won’t be available anymore. Good luck!

  • Rating
    Badguys says:

    June 23rd, 2015 at 11:13 am

    Payments are hard to get because for some reason they lose your account that you did or they are having technical difficulty. You barely qualify for any tests & if you do, their website is always something wrong with the website on their end or the other customer. You can’t complete most of the reviews because it because it’s a demo website before they go live. NO CUSTOMER SERVICE WHAT SO EVER & THEY DON’T ANSWER THEIR PHONE. They contact you in the beginning so you register, but after you register, you only get automated reply saying someone will get back with you & don’t. These guys are a JOKE! They don’t pay you at all & no customer service. Wasted time for NOTHING!!! Do not join this group on people that scam you out of your wasted time!


    Angie says:
    July 9th, 2015 at 1:20 pm

    I have to agree that their customer service is kinda terrible and there are times where either the site is down, I have an issue with a test, or many times I don’t qualify for a test. All of those things are frustrating, but I have been doing it for 2 months and have made about $250. When I DO qualify for tests and things do go right, I get paid. And there have been a couple instances where I had a technical difficulty that I couldn’t fix from my end and I emailed customer service and they STILL paid me for my time/effort. And they pay you via PayPal so I like that I can transfer my money straight to my bank account after I receive it. So my overall opinion is that you DO make money, you won’t get rich from it, and they have lousy customer service but most of the time they compensate you when an issue goes wrong with the test. For future reference, they do not ever answer their phone but you can email them or chat with them online.

  • Rating
    DD says:

    June 19th, 2015 at 1:34 am

    I completed my first test and got paid 7 days after I completed my test. I just wish that they would let you have practice tests before actually rating you on your first test. The questions were with more literal questions and the thing is, you were suppose to give your opinions not “answer the questions.” The questions were “How do I find out how to…” so naturally I wanted to answer the questions but I was suppose to describe my own opinions. I thought I had given my opinions during the test but I guess it wasn’t enough opinions.

  • Rating
    D says:

    June 14th, 2015 at 2:08 pm


  • Rating
    Melissa says:

    June 14th, 2015 at 1:52 pm

    I use usertesting OFTEN and I get money deposited into my paypal account weekly! The deposits range from $10 per review to $30 per review so far. You won’t b accepted to all as they are looking for specifics. They really need a Mobile tester for windows. I am unable to do the test for android because my tablet is not compatible. Now- If you pay attention and follow DIRECTIONS correctly, it will work out for you. If you think your going to make money for doing nothing – you are wrong. Every recording you do is rated, and you get chosen when you are “what they are looking for”. I don’t get accepted to everything but I do pretty well. You need Quiet, You need to be able to talk and read and continuously speak. Its quite easy, you have to get used to it.

    If you get rejected – there is a reason why – however pointless to 1 star if you haven’t given it your all. It took me over a week after my first survey to get the ball rolling and after that I made money weekly.

    I have had no problems with this website so far- it has been great. I use the money I make as second (small) income – not much but it helps and I do other online surveys as well. Every bit helps – I am grateful to have found a legit paying site.


    Msnmajor says:
    July 3rd, 2015 at 7:51 pm

    I just submitted my first sample test today. Im excited to see where this goes. What other online surveys do you use and do they work as well?

  • Lyn says:

    June 2nd, 2015 at 10:37 pm

    I’ve signed on with User Testing and have been asked the most uncomfortable personal questions. The other review site that I’m on does not ask me such personal questions, only questions pertaining to the actual job or review. Oh, and why is it so secretive? It gives you no information about the potential review only asks you personal questions and then you don’t qualify. This site makes me very uneasy. They ask questions about my salary, 401k, and others. /I feel like someone’s secretly trying to take over my identity. I would not be surprised if down the road we hear on some major news network about this being a scam. For the couple of people who say that they are actually making money, I wouldn’t be surprised f they have all of your information by now. For me, I’m following my instincts and ridding myself of this so called job.

  • Rating
    M says:

    May 7th, 2015 at 8:45 am

    They give you one or two tests, then keep sending you these questions which you need to answer if you want to have a test. This way, they get lots of info about you, from your job, salary, degree to your Internet service provider. And no matter how you answer those questions, at the end they tell you: “you do not qualify for this test.” And this may go on for weeks…
    They also keep asking you to take the tests on all your devices, including mobile, tablet,… After a while you find yourself giving them all your info as well as having them on all your devices, without making a dime!


    Melissa says:
    June 14th, 2015 at 1:59 pm

    I don’t have this problem. It works well for me. I don’t do the android or IOS reviews. I skip over those. I do PC only because my tablet isn’t compatible, and I usually do a test every other day. I have only given my signup info once and that was all.

    If I am online doing surveys or on Facebook I leave that dashboard tab open and it shows me how many test are available. Some I can’t do because I don’t qualify and others I decline or do them.

    The more you do – the better your rating. The better your rating – the more you get I believe.

  • Rating
    Northeast US Tester says:

    April 23rd, 2015 at 11:09 am

    Some good, some less good.

    I have been doing tests for for about two months, and have earned about $300 in that time. Most (not all) of my test reviews have rated five stars.

    On the plus side, Usertesting always pays on time, and certain longer tests or moderated sessions, where the tester is interviewed by one or more people, can pay somewhat more. For the time invested, it’s pays better to do these whenever possible.

    Although one may be presented with a number of tests, they nearly always screen for a certain kind of tester(my favorite screening question so far: “Do you have prostate cancer?”) and 95% of the time you will not qualify. Even if you’re at your computer all day, you will be lucky to qualify for one test, rarely for two, some days not at all. And even if you do qualify, they may have already received enough responses. The only way this can work for a tester is if you’re at your desk all day, even into the evening, and can drop whatever you’re doing for a test as soon as it comes up.

    The tests themselves are a mixed bag. Occasionally tests are poorly designed and difficult to understand or carry out. Sometimes the instructions are written in barely literate English and are almost incoherent. Other tests are well thought-out and a pleasure to work on. Most fall somewhere in the middle

    If you need to contact UserTesting, you will always receive a cheery canned reply (“Hi! We hope you’re having a wonderful day, and we’ll get back to you as soon as we can!”), but seldom will you receive a real reply actually dealing with your problem. Do not expect much personal attention.

    Although one can make some money doing this, it won’t be a great deal (think of it as “beer money,” or whatever equivalent may work for you). It can be enjoyable to do the tests, and it’s nice to know that you may be helping someone to create a better website.


    M.Eddie says:
    May 5th, 2015 at 12:29 am

    I really appreciate you honesty. I need more than beer money.

  • Rating
    Elera says:

    April 15th, 2015 at 4:25 am

    I can’t use the mobile app properly. It would be better if there would be clearer instructions on how to test using mobile phone/ tablet since most of the tests they sent me should be done through mobile.


    Melissa says:
    June 14th, 2015 at 2:03 pm

    I only do the PC test, my tablet wasn’t compatible. The ability to not be able to use the mobile app properly and review a 2 Star doesn’t really state if the site is good or not. Do you do the PC tests? do you make money?

    People should keep in mind this isn’t a full time job nor income. Your helping a company and they are paying you to help.
    If you want real income, get a real job.

  • Rating
    TiffanyK says:

    March 18th, 2015 at 9:18 pm

    I’m surprised there are bad reviews!! First of all, I’ve never taken a survey online where I was able to get paid like promised. But with User Testing each test I’ve taken (even one where something went wrong and I didn’t answer all the questions) I’ve been paid $10 for. So far I’ve made a total of $50 and more pending right now. I know you don’t get a ton of tests because you may not qualify for all of them. Obviously they need a wide variety of users testing different apps and sites. I love User Testing. I have only been doing this for just over 2 weeks and $50 already. If I was really trying hard to get all the tests that I could I know that I would have been paid more. Some days I don’t have time to look at User Testing. I try to check it out most evenings when I can. I think they are very fair. I would highly recommend.


    Melissa says:
    June 14th, 2015 at 2:06 pm

    Usertesting is AWESOME! I am also surprised by the bad reviews! If you know what your doing, you can make a decent amount doing this on the side. Its not a job, and people need to understand this. Your not going to get rich, or make a decent living by doing this as it is not a guaranteed thing.

    I do this in my spare time after work and it helps pay bills and give me spending money.

    Maritza says:
    April 14th, 2015 at 11:37 pm

    I have been doing this for three weeks. They actually do pay you 7 days to the minute after your testing is done. Some tests pay more. I have had $20 dollar tests as well. A couple tests only paid 3 bucks. I have made 148 dollars over a three week period.

    To Mimi: They only make you wait with the first test. They have to review it and make sure you are doing them correctly. After they review it, if you have done well, they will send many more.

    The higher your rating; the more tests they send.

    Mimi says:
    April 11th, 2015 at 8:25 am

    Tiffany is it true that they only allow 1 test per day? I just did my first one yesterday, and they didn’t allow me to do any other test for the next 48hrs.

  • Rating
    FT says:

    January 4th, 2015 at 5:08 pm

    I have been a tester for over a year. I have nothing but good things to say about the company. The support is phenomenal. You can get help by chat, messages, or in the help section. I have performed tests that sometimes didn’t operate properly and as long as I explained the problem and followed the directions I got compensated for the tests. My earnings for the year with this company are equivalent to a part-time job. User Testing recently added a platform that allows testers the ability to perform mobile tests directly from their smart phone without having to use a webcam. PC tests pay $10 and mobile tests pay $15. I love being a tester for User Testing!


    Lyn. says:
    March 3rd, 2015 at 9:54 pm

    I Just started with them. The first 3 test showed $10 but when it came to paying me it ended up at $3. I emailed and asked why they explained seemed legit but I also added it seems shady to say $10 after I finished the test only paying me 3$ Why don’t you just say $3 to begin with. I am now getting paid $10 for the tests. This company seems kinda shady if they thought they could get away with just paying me $3 till I said something. Also it doesn’t say anywhere $3. But it does say $10.

  • Rating
    Fetullah says:

    December 9th, 2014 at 8:39 am

    As other users experienced,i have experienced this too. Their typical cheat i will explain now. They are taking you to job as a tester,you are doing your first test and when you are doing it even before your completing to upload you are taking an email your upload was unsuccessful we gave this test to another tester. However when you upload it you see that your upload is successful and they are congratulating you. Then you are sending an email and explaining it,they want your log files you are sending and 2 days later they are sending your money to your account,until here everything is normal. But when you continue to you still have this problem you are uploading records but your test is given to another tester you get these emails and then you are sending emails to them and including your log files,after your ten test they are giving answer and saying thank you,we are trying to fix your problem unfortunately we cannot pay your tests which you have already completed. I am sure i have uploaded them successfully and other users had this situation as i see now so



    Rachel says:
    September 5th, 2015 at 10:16 am

    Lyn, Usertesting has two main kinds of tests: $3 peek tests (you only need to spend 5 minutes on those) and $10 full tests (15-20 minutes). They’re clearly indicated on your dashboard and when you start the test there’s a full explanation of what kind of test it is and how long to spend on. There’s no scam there. It’s very straightforward.

    Michael says:
    April 30th, 2015 at 6:25 am

    Della, you have spelled the word reviews incorrectly.

    Lyn. says:
    March 3rd, 2015 at 9:58 pm

    They were only giving me $3. It started out at the $10 but when it tranfered to paypal I only got $3. I took a screenshot of when it said $10 pending. Then sent an email asking why? They said In regards to your email, we apologize about the confusion. Please note, Peek tests have a payout of $3. However, these payments will initially appear as $10 payments. Once the payment has processed, the correct $3 payment will appear. This is what caused the decrease in your “Pending Payments” section. We hope this clarifies any confusion you may have had!
    I wrote back and said that was shady. Just say $3 to begin with. I now get $10. This company seems shady if you ask me.

    Della says:
    February 20th, 2015 at 9:06 am

    I think the problem is that you talk like a child and they can’t understand any of your reveiews.

  • Rating
    Kiran says:

    November 21st, 2014 at 9:54 pm

    I hate it. I have been using it for a week and there is absolutely NOTHING TO DO. everything I click it says, “sorry we have received the responses we needed”
    I think it was probably a good site once but it SUCKS big time now.

  • Rating
    sonia says:

    October 25th, 2014 at 1:46 pm

    I just now enrolled in the testing process.. when ever i click on view tests i always gets the message as ” Sorry, but we’ve gotten all the responses we need for this test”

  • Rating
    Kim says:

    July 11th, 2014 at 3:22 am

    I’ve been doing tests for them for around 6 months now and it’s been great. I haven’t really had any problems that they weren’t able to help out with through their support. All around I’ve had a really positive experience with them.

    Tests are generally quick and the feedback I have gotten has been very good.

  • Rating
    JD says:

    April 2nd, 2014 at 5:10 pm

    From my experience as a tester, I think they need to be more professional. They don’t always give clear instructions and the test questions are usually vague. This is okay for pocket change.

  • Rating
    JJ789 says:

    June 9th, 2013 at 11:48 am

    I did test samples many times. Yet, I always get my application rejected with a suggestion to do it again. My reviews have gotten so good that their test video sucks in comparison. Yet, I still find myself getting rejected. It seems as though this company uses you


    Ethan says:
    July 1st, 2013 at 10:14 am

    Hi JJ789

    I am sorry to hear that you are frustrated with our application process. The most common reasons an application video gets rejected are: Audio problems, not speaking your thoughts, and not following directions. Feel free to email me at ethan at usertesting dot com and I’ll take a look at your video personally to see if I can help get you approved onto our panel.

    Fulfillment Manager

Add Your Review

Your Comment:

Choose a Rating

Please Write Your ReviewReview Guidelines