A Closer Look Reviews – Legit or Scam?


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A Closer Look, found online at A-Closer-Look.com, is a marketing and mystery shopping company that gives businesses the necessary customer feedback they need to expertly improve their services and stay competitive within their industries.

According to their website, this company works with businesses in the Restaurant, Hotel, Retail Store, Health & Wellness, and Professional Service provider industries to help them get a better understanding of their customer relations and services.

They do this by employing “expert” mystery shoppers, who they say will provide their companies with detailed reports of their experiences as well as with suggestions for improvements or changes.

What is Mystery Shopping?

Mystery shoppers are employed by A Closer Look and then given an assignment to interact with a specific client of theirs. For example, they may be told to go to a local pizzeria for dinner, with optional specifics like ordering certain menu items or “experiencing” certain issues or problems during the meal.

The mystery shopper then provides a professional report on their experience, including specific details and feedback and opinions on their experience and what could be improved. It is important that this report be as clear and accurate as possible, so companies know they are receiving the most reliable information.

How to Sign Up

People who are interested in becoming one of their mystery shoppers must submit a valid email address to their website and they will be emailed an application as well as be given access to their “Pre-Application Information Guidelines” which explains their company guidelines for shop assignments.

The application will include questions about spelling, grammar, math, and logic, as well as a section of the application where you will have to provide a written narrative about your most recent fine or casual dining experience “in a clear and concise manner.”

Finally, you will also be asked to provide all relevant contact and demographic information and complete a “Shopper Qualifying Test.” Applicants must pass their test with a score of 7 or better in order to be eligible for hire.

A Closer Look also regularly hires both schedulers for their mystery shopping experiences, and editors to look over submitted reports. Unfortunately this website does not publish payment or rate information for their employees at this time.

Customers who are interested in additional similar opportunities may want to look at our related articles on Mystery Shopper Jobs and Mystery Shopper Jobs – Part 2.

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Customer Responses, Reviews, or Complaints

Average Rating for " A Closer Look Reviews " is 2.8 out of 5 based on 15 reviews.
  • SCAM ! They made me make 48 miles to review a restaurant and get $28 for the restaurant. Their website crash every time so I sent all documents by email, pictures, etc... and they said I need to get it done again on their website which does not work. CONCLUSION : I may lost 8 hours of my time and lost $28. CRAPPY COMPANY !
  • I have been mystery shopping and working in the MS industry for 18 years. I can honestly say that A Closer Look is the best company I have worked for thus far. They have fabulous shops to offer and always pay on time. They disclose what is expected for every shop up front in full detail, and they never send an assignment unless a shopper specifically requests it. If you pay attention to details, gather the required information and submit your reports on time, you will have great success with A Closer Look and be offered excellent opportunities to evaluate high-dollar locations. The harder you work, the better the shops.
  • I was informed I was not going to get paid bevause I did not work out at the gym for 20 min. But they got my time of getting all the information plus pictures they needed for the report. Now they have erased my history of jobs in the system. Awful!
    • It did say in the guidelines though that it was necessary to work out for 20 minutes or you would not be paid.
  • I have worked for them for two years now and have ALWAYS received payment from them. Sometimes they will offer to pay me more if they are in dire need of a job done in my area. I have had no problems with them and have enjoyed several nice meals out and hotel stays at no cost to me. I highly recommend this company!
  • I've shopped with A Closer Look for years! They are a legitimate company, always pays and pays GOOD (if you did your shop right), and has many employment opportunities to work from home with them as a scheduler or editor. My friend shops and edits for them. She makes close to $500 a month for working a few hours a day - FROM HOME (editing), and then on top of that gets most of her meals reimbursed by shopping with them! This company is a win-win!
  • I have been shopping with A Closer Look for about 3.5 years now, and it is most definitely a legitimate company. The negative reviews on this page seem to be about companies other than A Closer Look. ACL does not send out letters or perform scams. They communicate through e-mail after you are signed up to be a shopper. In most cases, you will not be paid a shopper fee for completing the shop; you are simply reimbursed for your expenses. I see it as a way to enjoy nice meals for free. You have to pay for it upfront, but you are sent a check the following month (the fourth Monday of the following month, I believe). ACL has better quality shops than competitors. It is by far my favorite company to work with. Yes, the reports require more details, but it's because they are better shops. I always pretend I'm texting so I can take all of the notes I need to successfully write my report after.
  • A ridiculous amount of work for very little pay.
  • I received a cheque in the mail made out to me for $2584.30. I was to cash it and use the money to rate Western Union transfers. I will be forwarding this cheque to A) the bank of Montreal (the purported bank for the cheque) and to Ontario's fraudbusters. I find it very sketchy that I have been given this cheque. Their mailer did not have my apartment number. I think this is a lure to get your bank info. When I finish with Bank of Montreal's scam department I will let you know if this is legit at all. Never give out personal or identifying info - SINS, email address etc. until you know it is valid.
    • Just got a cheque for $1806 that they requested I go to Wetern Union with . Does seem suspicious and the cheque only had my first initial and last name. The cheque seems legit but that's a lot of money for something that can be done quite easily with $100 instead. Let me know how it worked out before I give away any banking details to this company. I want to believe.
  • I read a review above from someone who had a bad experience with a Blaze Pizza shop. I signed up for a Blaze Pizza shop and dropped it due to an impossible amount of detail expected (up to 6 observations of line workers committed to memory before the opportunity to jot anything down -- complete with exact timings). I also recently dropped a hotel shop because the hotel does not accept advance reservations. Otherwise, I have had an excellent experience shopping for ACL over the past 15 years or so. I've had wonderful high-dollar meals and stayed at hotels I couldn't other wise afford for the price of doing a 30-minute report.
  • SCAM, SCAM, SCAM! If you get a letter from them just shred it.
    • Yeah. I'm not sure what you're talking about. A Closer look doesn't send letters and it doesn't cost a dime to start. You need to get your info straight before you comment on something. I like this company and I've never had trouble getting paid.
    • I've been a very happy shopper for A Closer Look and some other companies for about 15 years. ACL rarely pays a shopper fee but reimburses meal and hotel charges for the work. I've had lovely meals and very nice stays at restaurants and hotels I'd never be able to afford for the price of a 30-minute report. Never pay to apply to a mystery shopping company -- that would be a scam. But you can apply on their website, a-closer-look.com.
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