WoodSnap.com is the online home of WoodSnap, a company that provides customers with the ability to print their personal photography on pieces of high quality wood which they can then hang in their home.
How Does It Work?
According to their website, the creators of WoodSnap.com wanted to give people a better way to print and display their photos in their home, and they believe that by printing your photos on wood, rather than canvas or traditional photo paper, that more life is brought to your piece, completely changing the appearance of your photo.
Their website says that most people don’t realize that printing your photo on premium Baltic birch wood will result in super vibrant color and tones and doesn’t sacrifice any measure of photo clarity at all.
Customers will need to keep in mind, however, that this company will not print white ink. Instead, all the lighter areas of your photo will allow the wood grain to show through, which they promise will give your photo a “natural, organic, and very unique look.” This means that things like white clouds will be filled with wood grain, and it also means that every print will be unique, because each piece of wood will have different characteristics which will show through.
This company also says that they understand they have a special commitment to the environment, considering what they do. This is why they sponsor their “Roots for Trees” campaign, where they provide quality trees that are significant to both environmental and economic benefits because they “help sustain management of forest acreage and provide numerous students each year with top-notch environmental education.”
Customers understand that the prices of these products will vary greatly depending on what you order, the choices you make regarding size, framing, and other available options. Their website says that their pricing for products begins at $14.95, and all prices will be clearly displayed before you finalize and submit your order.
Their company says that they provide customers with a 100% WoodSnap Love Guarantee, which states that any customer who is not happy with their WoodSnap will have an option to either have the picture reprinted or be issued a full refund. Regardless of which option you are hoping for, you will need to contact their Customer Service department within 14 days of receiving your print, and their team will “take care of you.”
Their website does that if your WoodSnap has been damaged during transit, they will need you to take photos of the damaged product and/or the damaged packaging and email those photos to their Customer Service team. They will then get into contact with you about how to correct this problem. They do ask, however, that you save all the packing material that your photo came with, as it will be required by Fed Ex to inspect in order to determine if the package was damaged by them in shipping.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 855-455-9663 or by email at [email protected]
This company appears to have many happy customers that speak very well of their service and their product, and recommend their company to other customers who are looking for something unique and beautiful to hang in their home.
That being said, there were many, many different customers that offered the exact same complaint about this company – that they ordered products from this website for Christmas, and that they not only didn’t arrive in time, but that Customer Service was completely unable to provide them with any information whatsoever regarding where their product was in the production process or when it might be delivered.
Not surprisingly, customers found this incredibly frustrating, especially because some customers claimed they placed their order six weeks in advance. Customers who are considering this company for holiday gifts will want to keep this in mind when placing orders.
Competitors and Alternatives?
There are many different companies that provide customers with an opportunity to print their photos on many different kinds of mediums, so people looking for alternatives to this company should have additional options.
If you have experience with this company or their products, please leave your WoodSnap reviews below.