Wish.com is a mobile application and website that says they provide their customers with a new way to find clothing and accessories in a way that makes the shopping experience fun.
How Does Wish.com Work?
In order to begin shopping on this website or on their mobile application, you must create a personal account using either your Facebook or Google Plus login, or using an active email account, and then provide them with basic information regarding your age and your gender so they can fill up your home feed page with products that are likely to appeal to you.
You can either use their search feature to try and filter out their products to a specific one you are interested in, such as “Shoes” or “Sunglasses,” or you can simply search through your main feed page and see what interests you.
Once you click on a product you are interested in purchasing, you will see the original price, the estimated discount they are providing you with their Wish.com price, and any other information you will need to determine if you would like to purchase the product, like size guide, delivery information, estimated shipping cost, and more.
Currently this website does provide a downloadable mobile application for both iOS and Android devices. At this time, there is no information available on whether or not they will expand their mobile offerings in the future.
Downloading this application and using it to shop is completely free. Most of the items listed for sale on this website appear to be around $20 and under, though there is no hard and fast rule about any price limitations on what is sold on this website.
Merchants who choose to use Wish.com in order to sell their products will be charged a fee whenever one of their items is successfully sold through their website or application, though these fees are not openly published on their site at this time.
Wish.com says that customers who are unhappy with what they have ordered are able to return anything they have purchased within 30 days of its delivery date. Customers who need to initiate a return should go to their account Order History page and then click Contact Support next to the item you wish to return. Explain to Wish Support why you need to return the item and that you are requesting a refund.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website through the Contact Us link.
Oddly enough, there is some serious disparity in the reviews about this company that exist. Reviews of this company from third party independent publications tend to be incredibly positive, while the reviews from actual customers appear to be fairly negative.
It seems that the real difference between these two types of reviews is that the publications are essentially reviewing the approach to ecommerce that is being taken by Wish.com, which is to create a market that functions almost entirely via their mobile application.
The company management is actually quoted in one article as saying they don’t even update their website any longer, because their entire market shops via mobile app. The publications are excited about this approach to business, and what it can offer both merchants and customers.
The customer reviews, on the other hand, are specific to their products and services and in general they are not good. There are many, many complaints about how long it takes products to ship, and that certain products simply never arrive.
Others were complaining about the cheap quality of the products they purchase, and the vast majority of customers complained about the inaccurate sizing, saying that clothing comes in significantly smaller than it should.
Competitors and Alternatives?
Wish.com is definitely not the first company to try and capitalize on the mobile application market and those who are like the convenience of shopping from their mobile devices, including BuyVia, Shopkick, Poshmark.com, and more.
If you have any experience with Wish.com or their products, please leave your reviews below.
Wish.com Customer Reviews
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