Wigsis.com is the online home of Wigsis, a company that says they are currently providing the highest quality human hair wigs of any company in operation today.
How Does It Work?
According to their website, Wigsis provides one of the largest selections of human hair wigs, lace wigs, celebrity wigs, and African American wigs while still maintaining the highest standards.
Their website says that recent improvements in technology have really improved the comfort of hair pieces, as well as their ability to look realistic so that no one can tell you are wearing one.
They also promise that their entire team is made up of professional hair stylists, licensed cosmetologists, and other wearable hair specialists. In fact, if you are unsure of what you want or need from your wearable hair order, they offer a section of their website where you can speak with a “Wig Expert.”
Customers are able to search for a specific product or they can look through their entire collection by specific category, including Wigs, Human Hair Wigs, Lace Wigs, Synthetic Wigs, African American, Men’s & Kids, Extensions & Hairpieces, New, and Sale.
There are many different products that customers are able to purchase through this website, so there is also a wide variety of prices and pricing that customers will find. The website does clearly display the prices of all their products alongside the pictures, so customers will know what they are getting into before they select their wig or hair extensions. The website does say that they will provide free delivery for all orders which total more than $300.
Their website does offer a Return Policy, and it appears to be very particular. First, their website says that “if there is any questions in quality, we will gladly exchange or refund the item.” In order to initiate your return or exchange, customers will need to begin by contacting their Customer Service team and receiving approval – no returns will be accepted without this prior approval.
All products must be physically returned within 14 days of the delivery date, and all items must be in new condition with all original packaging. This also means that items must not be tried on or worn at all. Items that do not meet this criteria will be charge a 50% restocking fee.
The website does say that customers should be prepared to provide photos of why they believe they deserve a refund, and they should know that refunds might be provided in only partial amounts.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link.
Unfortunately this company appears to have extremely poor reviews from their previous customers, and these poor reviews all appear to have a single complaint that is repeated over and over again: this company provides poor quality products and then denies refunds.
As mentioned above, their Refund Policy is very particular and even when someone is able to fulfill all the requirements of their policy, they can still be only offered a partial refund at best. Customers complain that this company will find any reason whatsoever to deny you a refund, and customers have no further recourse.
Competitors and Alternatives?
Certainly there are many different websites that sell these products and offer promises of beauty and high quality, including LaceWigsBuy.com, Luxury Hair Direct, VogueWigs.com, and many others, so customers who choose not to work with this company should be able to find another retailer that works better for them.
If you have experience with this company or their products, please leave your Wigsis.com reviews below.
27 ‘Wigsis.com’ Reviews
WigSis claims to be based in the USA, its almost identical sister company Uwigs (uwigs.com.uk) claims to be based in the UK. Both give their address as the DaYu Hair Factory, Ji Di Street, Yu Cheng City, Shandong Province, China. But it gets more complicated...Wigsis gives its contact address as 805A, 12th Avenue, Fairbanks, Alaska, 99703, USA. A search for this address leads to www.kimberleyshop.com. According to kimberleyshop's About Us Page:
"Established 2010, gained rapid growth both in sales and trust in the last few years.Kimberleyshop.com, owned by TIDEBUY INTERNATIONAL LIMITED with 500 employees, located and incorporated in Beijing, China, has a Procurement logistics center in Guangzhou and Suzhou and has a customer service center in Xi'an Shaanxi Province.We specialize in providing quality wigs and hair extensions at the lowest price to you because of China's relatively cheap labor. We offer free standard shipping to most countries."
What's the connection between Tidebuy International Limited and the DaYu Hair Factory? Your guess is as good as mine!
Both Wigsis and Uwigs use stolen photos of brand name wigs to entice customers into buying cheap copies at inflated prices - copyright infringement obviously means nothing to them. Yet according to the FAQ page customers will get the wigs shown in the photos, allowing for slight differences in colour due to different computer monitors and "extrusion" (I think they mean "crushing") in transit. They also claim to own 13,000 salons in Europe and the USA, yet a photo showing one of these salons actually depicts the Bravadas Wig Store in Dallas, Texas! I informed the owner and he was NOT pleased...
It is possible to get your money back via your credit card provider or PayPal. DO NOT ATTEMPT TO RETURN THE WIG, tell Wigsis that you know they are frauds, and make it clear that you will settle for nothing less than a full refund. I bought a wig from Uwigs that looks like a small dead sloth, hardly surprising as the photo on their website (virtually identical to that of Wigsis) shows the "Emily" wig by Tressallure. It took ten days, quite a few emails and the involvement of PayPal, but eventually I got a full refund and I didn't have to return the wig.
Thank you so much! I gave this wig to my mom who has cancer. She was so happy after she tried it on and saw how amazing she looked . How comfortable it was and how natural it looked and how it is almost an exact duplicate of her pre cancer color and style. Absolutely love the efficiency of working with this site.Thumbs UP!