WeddingWire, found at WeddingWire.com, is a website that was launched in 2007 and says they have grown to be the largest and most trusted online marketplace dedicated to connecting merchants and party planners.
WeddingWire has also recently launched a sister website, called EventWire.com, that is dedicated to event planners of corporate events and other large scale events, like birthday parties, bar and bat mitvahs, and much more. This allows WeddingWire to specifically focus on helping engaged couples plan their event.
How Does It Work?
Engaged couples can create a free profile on their website and then search all different types of wedding vendors available in their local area, including venues, photographers, DJs, bands, bakeries, and much more.
Their website promises their users the "most in depth information" to search, compare, and book more than 200,000 different merchants. Their information is described as including more than 1 million business reviews from users.
Using WeddingWire as a bride, groom, or member of the wedding is completely free. Vendors can also begin a free account, but in order to access all the features this website offers their merchants, it is necessary to sign up for a paid, Premium account which can range between $40 a month and more than $300 a month.
Since their website is free for users, they do not publish a general Refund Policy. For vendors who do pay a fee, they also do not publish a policy, but vendors who are concerned can contact their Customer Service team in advance of registration.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints is to do so by email, at [email protected], or by using their Contact Us link to determine which area of the company they should be directed to contact.
In general, WeddingWire receives mostly positive reviews from both their vendors and their engaged customers, though there are some complaints regarding the way they manage their business reviews, and how it might not be as straightforward as promised by the company.
Competitors and Alternatives?
The wedding market is one that is completely flooded with websites that claim to help you plan your wedding, including well known sites like The Knot and Wedding.com, and many, many others.
If you have any experience with this company or their products, please leave your WeddingWire reviews below.
1 ‘WeddingWire’ Review
Wedding Wire is a scam. They butter you up with empty promises and once you sign up they don't live up to their promises and will endlessly bill your credit card. I was guaranteed a dedicated sales rep, a contract and an amount of guaranteed monthly leads...I received none of them. Then when you complain and ask for a refund or cancellation, they keep reiterating the same things, 'we did nothing wrong. It's not our policy to promise leads. You cannot cancel etc. etc.' Other companies will accommodate unhappy customers....not Wedding Wire. They don't care. Once they've got your money, they'll never let go of it. Don't give these scammers your information. Myself and many others were fooled, don't let it happen to you too.