WeddingWire, found at WeddingWire.com, is a website that was launched in 2007 and says they have grown to be the largest and most trusted online marketplace dedicated to connecting merchants and party planners.
WeddingWire has also recently launched a sister website, called EventWire.com, that is dedicated to event planners of corporate events and other large scale events, like birthday parties, bar and bat mitvahs, and much more. This allows WeddingWire to specifically focus on helping engaged couples plan their event.
How Does It Work?
Engaged couples can create a free profile on their website and then search all different types of wedding vendors available in their local area, including venues, photographers, DJs, bands, bakeries, and much more.
Their website promises their users the "most in depth information" to search, compare, and book more than 200,000 different merchants. Their information is described as including more than 1 million business reviews from users.
Using WeddingWire as a bride, groom, or member of the wedding is completely free. Vendors can also begin a free account, but in order to access all the features this website offers their merchants, it is necessary to sign up for a paid, Premium account which can range between $40 a month and more than $300 a month.
Since their website is free for users, they do not publish a general Refund Policy. For vendors who do pay a fee, they also do not publish a policy, but vendors who are concerned can contact their Customer Service team in advance of registration.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints is to do so by email, at [email protected], or by using their Contact Us link to determine which area of the company they should be directed to contact.
In general, WeddingWire receives mostly positive reviews from both their vendors and their engaged customers, though there are some complaints regarding the way they manage their business reviews, and how it might not be as straightforward as promised by the company.
Competitors and Alternatives?
The wedding market is one that is completely flooded with websites that claim to help you plan your wedding, including well known sites like The Knot and Wedding.com, and many, many others.
If you have any experience with this company or their products, please leave your WeddingWire reviews below.
2 ‘WeddingWire’ Reviews
I am a small business owner who made the terrible decision to pay WeddingWire to be a “Professional” account holder. In return for my $100 /month fee, I was promised 8-10 leads per month.
Month one - 6 leads
Month two - 3 leads
Month three - 3 leads
The only two of these total of 12 leads I received in 3 months that responded to me were looking for services that my business clearly does not provide. I honestly believe the other 10 leads were fake.
When I emailed requesting assistance with garnering leads and finding value in the money that I’m paying them, NO ONE RESPONDED TO ME. When I emailed again a month later, the reply I received explained that my previous email must have been “lost in the shuffle” from when they recently partnered with TheKnot. I was then promised that this employee was sending an urgent ticket to the account strategist team who would be in touch with me in the next day or two to help me with my account.
Two more weeks went by, and I heard nothing from anyone on their staff.
I finally emailed again and asked if they could please just cancel my account. They refused over and over again to do so, claiming that I have “a 12 month contract” from which they refuse to release my business.
I don’t understand why anyone would want to retain clients that are so obviously unhappy with their services, but I suppose that scamming small business owners for one year is the only way that they make money. I cannot imagine any other small businesses stay with them for longer than their contract term.
I’m incredibly disheartened, and feel like I’ve been conned out of over $1300, but what am I to do?
I implore you or anyone you know to steer clear of signing any agreements with WeddingWire, as they are certain to take your money and not deliver on their end of the deal.
If I had it all to do over again, I would have avoided them altogether. I guess that’s the thing about starting a business on your own for the first time... you learn many lessons the hard way. Hopefully, if this is your first time, my review will help to better inform your decision about working with them.
Best of luck!!
Wedding Wire is a scam. They butter you up with empty promises and once you sign up they don't live up to their promises and will endlessly bill your credit card. I was guaranteed a dedicated sales rep, a contract and an amount of guaranteed monthly leads...I received none of them. Then when you complain and ask for a refund or cancellation, they keep reiterating the same things, 'we did nothing wrong. It's not our policy to promise leads. You cannot cancel etc. etc.' Other companies will accommodate unhappy customers....not Wedding Wire. They don't care. Once they've got your money, they'll never let go of it. Don't give these scammers your information. Myself and many others were fooled, don't let it happen to you too.