Wedding.com is a website that says they offer users a "new way to plan your wedding" providing them with a one stop shop that allows them to find and connect with vendors and manage all their planning tools in one place.
How Does It Work?
To get started, all you have to do is go on to their website and complete your free wedding profile, where you tell them when and where you are getting married, the size and feel you are planning for your wedding, and what vendors you are still looking for.
After you have completed your profile, you will begin receiving quotes from local wedding vendors within 24 hours. You can save all the quotes you are sent, complete your negotiations, and more, all from their site.
Using Wedding.com as a bride, groom, or member of the wedding is completely free. It does cost money to sign up as a vendor who receives access to their client list, but prices for vendor registration are based on the length of your membership and whether or not you wish to be a "featured" vendor.
Since their website is free for users, they do not publish a general Refund Policy. For vendors, who do pay a fee, they also do not publish a policy, but vendors who are concerned can contact their Customer Service team in advance of registration.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints is to do so by email, at [email protected], by phone at 800-609-2135.
There are not many user reviews available for Wedding.com, though there does seem to be many vendor reviews and these are mixed at best. Most vendors feel that this company does not do much to promote them or really assist their vendors in creating contracts.
Competitors and Alternatives?
The wedding market is one that is completely flooded with websites that claim to help you plan your wedding, including well known sites like The Knot and WeddingWire.com, and many, many others.
If you have any experience with this company or their products, please leave your Wedding.com reviews below.
6 ‘Wedding.com’ Reviews
This is a terrible service for vendors. I spent a ridiculous amount of money on this, with the promise that I would have someone along side me as a vendor teaching me how to use the service. Not only did I not receive that, I did not get any business from wedding.com, but I also wasted what little time I could have been using elsewhere trying to chase down clients that would never reply. I had paid the amount, and agreed that it was non-refundable, so I finally just wrote it off as a lost cause. Then, this month, I got charged again, and I called in where she told me that I could get "six months free" but I could not get that money refunded. Even though I have not used their service, or gotten ANY business from it. If you are a vendor DO NOT WASTE YOUR TIME. The staff is unhelpful, you will spend WAY more money on this than you make from it, and it is not at all worth your time.
Do not sign up for Wedding.com! It is a scam! I cannot believe all the negative reviews about this company! Wish I had seen them before I signed up with the company!
My boyfriend and I are photographers and had moved into a new location! We thought signing up for this site would help with the Marketing of our business. It only wasted our time and our money. We signed up for it in the spring and in August had gotten nothing after spending hours writing and sending out countless email. We were planning on moving to Hawaii in the winter and I looked on their site to see if would be beneficial to keep the site. It was not. So I emailed the company asking to deactivate my account. Jessica said it would be $150 to deactivate the account. I said I wanted to deactivate it. She wrote me another emailing saying that it would be $150 to deactivate the account prior to the 12 month membership. I again said I wanted to deactivate our account. She then sent me an email saying another option was to use Wedding.com for 3 more months then if we still didn't want it to contact them! Do they not understand that we are moving and did not want to use Wedding.com anymore! I told them 3 times to deactivate the account! It is beneficial for them to keep putting off the $150 deactivation as it is $50 and we still had 8 more months of membership. It is a scam and this company needs to be exposed and future venders need to be warned! It is not right that I spent all this money that I got nothing in return for!
WARNING: WEDDING.COM IS A SCAM!!
I signed a one year contract right before wedding peak. I have not been booked. Months went by and I contacted company to cancel contract. They said $300 cancelation fee. They said most photographers don't get booked for a least three months. I send out so many messages and used so many credits. I lowered my prices all the way down to $250 just to get anything. I still haven't been booked. The biggest waist of time.
I've been credited so many times because Brides never opened my message or looked at my profile. They have cold leads and low budget shoppers.
Been advertising as a vendor on wedding.com for several months now, sent dozens of quotes and messages to brides, not a single person has responded. More than half the time, wedding.com will alert me a few weeks later that the quote that I sent was never even viewed by the bride. Complete waste of time and money, I'm embarrassed that I signed up for it and wish I could get my money back
First i didn't know what stars to give. I was in the middle of the two and three star area...I have been in the business for 18 yrs. I tried wedding .com recently before they raised their pricing. (which made it worse). I paid for the 6 month plan up front ($140?) because they say they give you another 6 months free if you do not book any events. I just contacted them about the free months for not booking and got the strangest reply. So figured there really is no free months. I was not booking any events so started stared a test reply (lowering prices to those of week end warrior and new to wedding photography folks) for those who were inquiring. It turns out if you want to shot a whole days wedding for about $500, you may get some work. So there are no avg paying clients thru this site. It was more of "On a tight budge client type thru this site, but could not after some research figure out why?? I would see people wanting 8 hours of coverage for about $400 on the avg. The new current pricing starts at about $50 a month and locked in for 12 months. The $50 gives you access to 6 brides at 3 credits each per month (all plans are are 3 credits a bride) that leaves you with 2 credits, which means add more money to your account so you don't loose those two credits remaining. So you basically spend $600 a year to send a reply to those 6 brides. You do get emails of multiple brides and YOU choose which to reply to. BUT it also seams that brides inter a standard to high budget amount and then turns out its a very low amount.
I can say if you email the company you do get a reply in a timely manner.
SCAM ALERT!! --- WEDDING.COM --- SCAM ALERT
Wanted to try this site out as an experiment, and although the site looks slick and professional I had a difficult time figuring out how the charging works. It's easy to see what they charge as their plans are very plain to see--but it's not easy at all to find out exactly what a 'credit' or 'credits' actually buys you... and frankly I'm still not sure.
In the absence of any pricing information I finally 'sent' a test email to a random couple which brought up an error message saying it needed '3 Credits' to contact them. Fair enough I thought, for $50 I'll get to approach 16 or so brides and see what happens.
The problem of course is that buried deep in the Terms and Conditions is that it's a 12 month 'membership'... no trial period, no cancelation, you're SOL if you don't like it for any reason.
My fault for not reading the small print when the page popped up, but how many of us really ever do that? Any reputable business that is confident in their ability to generate you bookings would make it plain that they operate on a membership basis, and that if you sign up it's for a year, there is no cancelation possible. They would also print their pricing plainly too--not simply the amount they charge you.
Of course when I requested a cancelation, I was told they wouldn't do it! (what?? I can't cancel out of service I haven't yet had??) and it was then I realized this was an ongoing charge ($600 a year) that will auto renew every year unless I cancel it in writing. And I'll bet they don't take any notice of that either.
I have tried contacting the credit card company and although they tried to get wedding.com on the phone of course it's only a voicemail box and they 'will call you back'. Riiiight.
So Visa can't do much to help. So I have now contacted my lawyer and on principle, I will pursue this company until I get my cancellation. It will end up costing me more than the $600 a year membership, but now I don't care; I will also pursue them for my costs too.
I want these people exposed for the dishonest, disingenuous way they do business and I want other potential vendors warned. Wedding.com is sharp business practice at it's worst, and I'm now so angry and feeling so ripped off I am going to post this message on every available piece of media I possibly can. In the meantime I'll see what my lawyer says.
Incidentally, of the few leads I did try and connect with--nada.
CHECK OUT THE OTHER REVIEWS AND/OR GOOGLE THESE PEOPLE AND SEE IF I'M RIGHT