Wanderu Reviews
Wanderu is a company that states they are the simplest way to find and book bus and train travel between any two cities in the United States, parts of Mexico, and Canada.
How Does Wanderu Work?
According to their website, all you have to do is type in your departure and arrival locations, the desired dates of your trip, the number of passengers traveling, and Wanderu.com will instantly search all schedules, routes, and operators that are relevant to your trip.
It is important to note, however, that you should only search for your trip within the two months immediately preceding it, because bus companies do not release their updated schedules earlier than that and the best results will not yet be available.
Once you have received your results and have determined the perfect trip to meet your needs, you will be immediately transferred to your selected carrier where you will buy your tickets directly from them.
Mobile Options
As of right now, Wanderu.com promises that their website is mobile compatible with all major smartphone operating systems, but they do have mobile apps in development that will be available soon.
Cost/Price Plans
This website is actually free to use for people who are searching for trip itineraries, since they work in partnership with the bus and train companies.
Refund Policy
Since no money is actually being paid directly to this website, they do not offer a Refund Policy. All refund requests and cancellations must be handled directly with the carrier you purchased your tickets from.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link.
Reputation
Wanderu is still expanding their coverage so it may be difficult to find schedules connecting all desired cities at this time, but they promise new locations are being added all the time.
Competitors and Alternatives?
While there are many trip advisor type websites that specialize in air travel and in cruises, very few of this websites work with bus and train schedules, so Wanderu may be unique in that respect.
If you have any experience with Wanderu or their services, please leave your reviews below.
Wanderu Customer Reviews
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Don’t use it!
cancel of ticket
Reliable company
Scammed and no Refund
I picked up a homeless man in St. Louis last night who was trying to get to Kansas city. I took him to a restaurant and used Wanderu to book a bus from St. Louis to Kansas City. The site is very easy to use as you easily select your city that your in and desired destination. I purchased a ticket with my Debit card which is non-refundable for $75 total. I received my itinerary within minutes on my gmail account but it had a ticket going from Kansas City to St. Louis. Not what I purchased. I instantly called Wanderu customer support (if you want to call it that) with a 20 minute hold. I explained to the lady the whole situation and that the itinerary was backwards.
The only thing that would come out of her lips was "No Refund Policy, Sorry, It's Policy, Can't". Highly annoyed, I asked to speak to a supervisor. She was exactly the same way except she was more "Mmm Hmm, Mmmm Hmm, Sorry Can't help you, No refunds but you can put a claim in for our web site to see if they can look into possible web issues".
I had to buy another Bus ticket for the individual and drive him to the station. The most horrible customer service I've ever experienced.