Wag Dog Walking App Reviews
About Wag Dog Walking App
Wag Dog Walking App, found online at WagWalking.com, is a new mobile app that is described as “a dog walked in your pocket,” and is intended to help busy professionals get the help they need with their dogs.
How Does It Work?
According to their website, the creator of the Wag Dog Walking App was a busy technology professional in the LA area who really wanted to adopt a dog, but was worried his busy schedule wouldn’t be fair to a pet. After realizing this is likely a reality for many people who would otherwise love to adopt a pet, he decided to create a service that would solve this problem.
The Wag Dog Walking App uses walkers that have been vetted by their company using a variety of screening tools including a background check, and customers will be given an option to have a “meet and greet” with their walker before employing them.
When you schedule a walk through the app, you will be able to follow the walk route of your dog to see where they went and how long they walked, and when the walk is complete you will be provided with a report card, a photo, the distance traveled, a bathroom update, and any other important information about how your dog behaved. You are also welcome to provide a review for the dog walker after you have worked with them.
In order to protect your safety, Wag will provide a free lock box in which you can store your key for your walker. You are also welcome to leave a key with your doorman, if you have one, or you can choose to facilitate the key exchange yourself.
At this time, it appears as though this app is only available for iOS devices, without much information available about when or if it will be available for other platforms in the future.
At this time, it does not appear that their website provides a public list of their pricing – customers will need to download the app and look at the available walkers in their metropolitan area to see the pricing.
The website does provide two pieces of information, however. The first is that customers who are requesting that more than one dog be walked will be charged an additional $5 per half hour per dog. Second, $0.10 or every mile walked will go to the Best Friends Animal Society, which is the largest sanctuary for homeless pets.
Unfortunately this website does not provide any information at this time, regarding any refunds. Customers who are concerned about anything that has happened and believe that they should be provided with a refund should contact Customer Service as soon as possible to see what can be done.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 323-238-9548, or by [email protected] for customers and [email protected] for walkers.
While this service appears to receive generally positive reviews, there are some customers who have reported some issues that customers may want to consider in advance, the most serious of which is the problem with their Refund Policy.
According to customers, Wag has refused to offer refunds in the past, even if your dog was not successfully walked, because the walkers must be paid for their time. Many customers have found this frustrating, because they feel they were made to pay for service that they never actually received, even if the lack of service was due to no fault of theirs.
Competitors and Alternatives?
If you have any experience with this company or their products, please leave your Wag Dog Walking App reviews below.
11 ‘Wag Dog Walking App’ Reviews
Wag has a deserved awful reputation in my area, which is a neighborhood with many dogs. Why?
Because the company is like the McDonalds of dog walking companies. The walkers aren't trained and barely have to do anything to be accepted into the company. Numerous dogs have been lost by walkers. If you love and care about your dog, don't use Wag. Find a reputable company or individual who will truly care about your beloved dog.
Wag is all about making money.
They do not do background checks. I was accepted as a . no background check no nothing. NO WONDER dogs r being stolen or lost!
I worked for wag. You pay so much for walks and they short us walkers for pay. I made 12 dollars max one week and that same week got a 30 dollar deduction. The next week i made 31 dollars. Another 30 dollar decuction!!!! What is this
While I've never used Wag, being fortunate to have family, friends, neighbors, etc that I trust to help with my pets, I did meet a woman through friends who said she worked for Wag. While she seemed like a nice person and said she really loved dogs, she had never owned one or ever really been around them at all, and so she kept asking me questions about, what should she do if the dog does this or is it ok to let him do that? She also mentioned she had been in several situations where she felt really unsure that she could control the dog or the dog didn't seem to want to go with her and she didn't know what to do. I tried to give her some advice but it really made me think they need to give their walkers some training and some more support.
Just saw on the news these companies don't do background checks. They also cover up liabilities with disclaimers when insurance payouts are made.
A blind dog fell off a second story balcony and the owner specifically said that the dog should remain at her house and taken out briefly.
Why give your precious gift to a perfect stranger?
On the news, they had film of a walker kicking an owners dog that was being watched. Please, please don't use a service like this!!!!!!
Wag takes most of the money for themselves the walkers hardly get anything. They rip off their customers. They make walkers commit to walks they can't do and then obligate them. DO NOT USE this company. Use a local dog walking business. Not this one
I signed up to be a walker and received a reminder email the evening before my scheduled orientation. Good sign. About 10 of us met at the designated location and waited 15 minutes for the representative to show up before I called customer service, which was the only number available on the app--no option to contact someone locally. I finally reached someone after over 10 minutes of waiting. In the background, I could hear the voices of staff chatting and giggling and talking about things unrelated to providing service, which is frustrating to a customer who was just waiting so long to get a hold of someone. Maybe they were on their break, so whatever, we will let that one go. The wag corporate office, or wherever the customer service number directed me to, was not helpful and could not track down what happened to the representative who was now supposed to be on site almost 30 minutes ago. Our group was mostly just worried about this person who was supposed to be leading the orientation--maybe she got in an accident or something and we were more than happy to reschedule in the event of an emergency. You would think there would be a system in place for walkers to be notified of any last minute changes or cancellations. It's been a week and there hasn't been any explanation of what happened and wag took no accountability for the inconvenience. When I was almost finished talking to the customer service representative who told me "we understand if you have to leave" at minute 30 (because that's what the group agreed to do, wait a total of 30 minutes), I requested that our $25 background check fees be waived for the inconvenience. I believe this was a fair request. The representative said that it probably wouldn't be a problem but that he didn't have control over that. Meanwhile, while on hold while he tried to contact somebody who could help, I text messaged the wag number that I had been receiving messages from. Again, no help was received and the last I heard via text message was "The separate department we reached out to is currently looking into the situation. At this time we have no further update."
Later that day, a text message apologizing for the inconvenience arrives and says "as a courtesy" wag will allow me to continue to register virtually and will send the swag (t-shirt and bandana to wear on walks) by mail. A follow-up email comes with the content below:
Follow this link to build your Wag! Walker Profile and activate your account!
What You’ll Need:
1. A Short Bio: Write a short paragraph (4-8 sentences), in the first person, telling dog owners a little bit about yourself and your experience with dogs.
2. A Credit or Debit Card: A one-time on-boarding fee of $25 will be charged. You'll have the option to order a Wag T-shirt and Dog Bandana, which when used on your walks, will earn you an additional $1 bonus for each walk. Pay only the cost of shipping ($5).
3. A Headshot: Finally, you'll receive an email with instructions on shooting and submitting your Wag Walker Profile Photo. Remember, this will be seen by your potential clients. Follow the instructions closely to increase pup-ularity on the platform!
So not only do they decline my request to waive the onboarding fee, but now since I didn't get to receive my t-shirt in person, I have to pay $5 in shipping to have it sent to me. When I expressed my disappointment in this as a response to the apology text, I was told "We let you know in the previous message that we are sending the swag to you via mail already. You do not need to opt-in for the swag." The previous message said instructions for next steps would be in the email. Well, you see the email and that there is no mention of opting in. The communication that followed via text was unprofessional, unhelpful, and discouraging.
Wag customers--walkers and pet owners--deserve better than what this company is able to provide. Wag lacks professional communication skills, a risk management protocol, and basic customer service skills. I had high hopes since I have a friend who is a wag walker and I was looking forward to exploring the attractive and seemingly functional app.
My distaste was sealed today when I saw aforementioned friend and she told me about her recent negative experience. She was walking a dog that ended up biting her and continued to attack until, with the help of a bystander, was forced to secure the dog to a pole. She called wag and said that she was not comfortable continuing the walk. They sent another dog walker to take over, ignored her request that this dog be reconsidered as an acceptable pet for wag, and did not compensate her for the hour and a half that she had to wait for another walker to arrive. There is so much wrong with that.
For anyone considering this, I recommend finding a way to advertise your services independently, or using Rover.
I will never use Wag again. They lost my dog, Rosie, in Atlanta, GA on January 11, 2018. I am happy to report that after almost 4 days she somehow managed to find her own way back home, BUT she should have never gone missing in the first place. This was one of the worst experiences I have ever gone through - no one should ever have to go through the worry of someone else losing your pet.
My dog should have NEVER been lost, but I'd be lying if I said Wag did nothing to help get Rosie back home. They printed hundreds of flyers, a large banner, created posts on social media, coordinated drones to search and there was a woman with a tracking dog on the way to Atlanta from Virginia. I know that this isn't the first time a dog has gone missing while in Wag's care and I think they have learned a little from their mistakes in New York. Since Wag is headquartered in California, communication with them was frustrating and everyone I talked to really didn't know anything about the area Rosie was lost in. They relied on Google Maps, volunteers in their Atlanta dog-walker network and myself to physically search the area and hang all of the flyers. All of the volunteers were incredible and I thank them for everything they did - I just wish my dog had never gone missing in the first place.
I appreciate everything Wag did to get Rosie back home, but I will never feel comfortable using their service again or recommending it to anyone.