Vroom.com is the online home of Vroom, a new online car dealership which promises their customers a new and better way to find, finance, and purchase a certified used car.
How Does It Work?
According to their website, the makers of Vroom.com saw a gap in the used car market when they realized that most people shopping for used cars found the process frustrating, stressful, uncomfortable, and more importantly, used car customers were always worried that they were going to deal with an untrustworthy dealer and end up with an unreliable car.
Vroom.com wanted to change the used car buying experience. To do this, they created an online car dealership which they say is currently the biggest online car store in the world. Using their online search tools, you can find the right make, model, year, color, and optional features of the car you really want.
Every car sold through their website is a used car that they purchased and then completely refurbished, so no car purchased from their website hasn’t been completely inspected, fixed, and then re-inspected and officially certified.
Once you have chosen and paid for your car online, it will then be delivered to your house within 48 hours, where you will then have one week to drive it and use it on your time before deciding whether to keep it or to return it for a full refund.
Using this website is completely free of charge, as their primary goal is to help you find and purchase the right car for your needs. Once you have found that car, they offer a variety of financing options to help you get the financial assistance you need to purchase that car. The website says that they are partnered with more than 30 different banks and financial institutions across the country, which is one of the largest if not the largest financial partnership of any dealer operating in the United States.
The Vroom.com “Refund Policy” is the most interesting thing about their service. Once your car has been delivered to your door, you have seven days or 250 miles, whichever comes first, in order to try the car and all its features for yourself in your day-to-day life. If you are unhappy for any reason during this time period, you can return the car for a full refund of the purchase price.
In addition the website says that most Vroom cars are still covered under the original manufacturer's warranty and they always add a complementary 3 Month/6,000 Mile Limited Warranty and one year of 24-Hour Roadside Assistance to each car purchased from their website. If these are not enough, they offer further coverage options for an additional price.
Customer Service Contact Info
Customers who are interested in contacting Customer Service with questions, concerns, or complaints can do so by phone at 855-524-1300 or by submitting them directly to their website through their Contact Us link.
Vroom.com is still a fairly new service so the reviews of their services are still fairly limited. That being said, people are really enthusiastic about what this type of service could mean for people purchasing used cars. The hope is that it will change the experience, making it more pleasant, more trustworthy, and more customer oriented.
Competitors and Alternatives?
There are many, many other alternatives to Vroom.com, though none of them actually offers the exact same service at this time. Some websites will match you with the right use car for your needs, others will actually sell you a used car, but no other online car dealers will at this point automatically refurbish your car and allow you a seven day window to return it for a refund.
If you have experience with this company or their products, please leave your Vroom.com reviews below.
1 ‘Vroom.com’ Review
This has been an insane experience. In may 2017 I purchased a 2013 toyota land cruiser from vroom.com. I paid cash because I actually believed their marketing that states their cars are "high quality cars, never in accidents, multiple inspections, state of the art refurbishments and a 7 day money back guarantee".
So far 4 out of the 5 claims on their website are an outright lie. They have sold me the most insane Toyota Land Cruiser. I took delivery of the vehicle and immediately decided to exercise the refund because the interior was ripped, had grease stains, and a headlight was broken. Just for fun I took the vehicle to my mechanic who found it had been in a rear end collision and did not have rear brake pads. This car was unsafe to drive on the road, which made me furious as my pregnant wife and two year old daughter had been in the car.
The car had an old owner's manual that had the first owner's name. I tracked this man down and found that he is a Nigerian citizen. It gets even better, I found a bill of lading that includes the vehicle's VIN and shows the car was imported from Nigeria in Feb 2017. I haven't found the export bill of lading yet, but the car was originally sold in Houston Tx. I can not believe this company sold me a car that had been used in Nigeria and was missing a headlight and rear brake pads for $57,000.
This car is not high quality it was driven in Africa, it was in an accident. It was not inspected otherwise they would have noticed the broken headlight and missing brake pads. It was certainly not refurbished in a state of the art facility.
It could still get worse of course, if they do not refund my money they will be a perfect 0 for 5 on their website promises. As it stands, they have yet to pick this car up from the mechanic where it rests (because it is unsafe to drive) nor have they even given me up a pick up estimate even though it has been days.
Do yourself a favor. If you value your time, your money, or even your safety shop elsewhere.