VogueWigs.com is the online home of Vogue Wigs, an online retailer that promises to sell their customers high quality wigs, extensions, and other hair products at some of the most competitive prices available.
How Does It Work?
Customers who know exactly what they are looking for will be able to use VogueWigs.com’s search feature to locate their specific item, if the website currently carries it. If you choose to go through their entire inventory of watches, you will be able to better refine your search by Wigs, Hairpieces, Extensions, Costumes, Accessories, Brands, and Sale.
Customers who are brand new to wigs and extensions, on the other hand, can begin their search with the website’s extensive list of informational articles and resources, including their Hair 101 webpage and their Frequently Asked Questions page. The website will even provide their customers with a Hair Loss Guide, which can help customers find the best products for their specific needs.
Since this company sells such a wide variety of products, there is no single or static price range for what customers will find on this website, especially when sales or promotions are taken into consideration.
This company does, however, offer their customers a Price Match program. This Price Match states that customers who find any item at a lower price either before they make a purchase or within 10 days of making a purchase can contact their Customer Service and have the competitor’s price matched.
Like all Price Match policies, Vogue Wigs is very specific about what products will qualify. First, the competitor must be an authorized retailer advertising the identical product on a USA website and no matches will be made with items that are clearance sales, special offers, coupon rebates, or prices on used / damaged / open-box items.
In addition, Price Match will not apply to costume wigs or wig care accessories and cannot be combined with other VogueWigs.com promotions, discounts, coupons, etc. Finally, all items that are successfully price matched are considered final sale.
Customers who are unhappy with their purchases are welcome to exchange or refund their item, as long as they are sent back within 10 business days of delivery and are still in new original condition, with all original packaging and tags attached. Items cannot be worn or tried on, and they must be odor-free.
In order to successfully return their purchase, customers must include the Return/Exchange Form that is on the backside of their invoice, as well as any and all promotional items that were included in your original purchase.
Customers will be able to receive their refund in one of two ways. First, all customers that accept their refund as store credit will receive a full refund that can be applied toward future purchases at any time. Customers that would prefer to receive their refund to their original payment method will be charged a 15% restocking fee.
Unfortunately, Bellami, Henry Margu, Louis Ferre, Milano Collection, costume wigs, costume accessories, wig accessories, clearance sale items and price matched items are final sale and cannot be returned or exchanged.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 888-727-9447 or by submitting them directly to their website through the Contact Us link.
This company suffers from some very serious complaints. Some customers reported being upset by long delivery times, while others claimed that the wigs they received were of a poor quality.
Unfortunately the most serious complaints are regarding this company’s Refund Policy. Customers have reported in great detail the ways this company will find to deny their customers full refunds. More than one customer has reported that they were denied a full refund simply because the company claimed that tissue paper was missing from the package when it was returned.
The complaints about this company refusing to honor their Refund Policy are incredibly serious, and should give new and prospective customers concern.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your VogueWigs.com reviews below.