VivaTerra.com is the online home of VivaTerra, a company established in 2004 in California with the goal of giving people a place to find high quality, eco-friendly home and garden décor items.
How Does It Work?
According to their website, VivaTerra was created by people who believed that there wa no need to compromise natural resources or environmental health in pursuit of a beautiful home.
Their website says that their hope is that every piece sold on their website exemplifies social consciousness, global inspiration, quality workmanship, and one-of-a-kind?style, while never sacrificing their dedication to ethical and sustainable conduct.
To do this, they have partnered with artisanal communities in more than 20 countries across the globe, allowing their inventory to always be updated and current for their customers, while still keeping their eco-friendly purpose at heart.
Customers who are interested in shopping through their current inventory can do so by category, including New, Home Accents, Furniture, Kitchen & Dining, Bed & Bath, Women's, Garden, Gifts, and Sale.
This company offers such a wide selection and option of products at this time that there is no way to quote a single or static price range for the products you will find here, especially considering the new inventory they will add throughout the year, or the sales and promotions they will offer. But all prices should be clearly displayed as you are shopping, so you will know what you will be paying before you submit your purchase.
This website is very clear that if a customer ends up with an item that they feel does not meet their expectations, they are welcome to return it for either a refund or exchange within the first 30 calendar days of the date of delivery, except in cases of live plants, which must be returned within the first 7 days.
To complete your return, you will need to complete the return/exchange section on the back of the packing slip by filling out your “reason for return” next to each item that is being returned. Shipping fees are the responsibility of the customer and are non-refundable.
Unfortunately personalized, special-order, personal care, consumables, final sale, or items damaged through normal care and use may not be returned unless VivaTerra is responsible for an error or product defect.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-247-6799 or by email at [email protected]
Unfortunately this company does not appear to have many available customer reviews at this time, making it difficult for a new customer to determine if this is a company they would like to work with.
That being said, it does appear that this company offers their customers a reasonable, standard Return Policy, so customers who are interested in trying this company and their services for themselves should be able to do so, though they might want to start with smaller or more affordable purchases in the beginning.
Competitors and Alternatives?
There are actually many different retailers that work hard to provide people with eco-friendly furniture and décor items, so customers who are unable to find what they want or need from VivaTerra will have other options available to them.
If you have experience with this company or their products, please leave your VivaTerra reviews below.