Vitacost.com Reviews

Vitacost.com
Based on 3  Reviews



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About Vitacost.com

Vitacost.com is a website which provides consumers with access to a wide variety of health related products, including vitamins, supplements, whole foods, health foods, and sports nutrition items.

According to their website, they carry 2,000 of the top, most trusted natural brands, diet foods, and healthy living essentials at discounts up to 50% off.

All orders will be delivered to your door for free if your order total comes to more than $49. If it does not, there is a flat shipping rate of $4.99, no matter how large the order, or the package.

Vitacost.com says their website carries over more than 40,000 different items in a variety of categories, including Baby, Beauty, Diet, Drugstore, Food, Herbs, Home, Pets, Sports & Fitness, Vitamins & Supplements, and Gluten Free.

The website also says they offer a “5 Star Guarantee.” The five points of this guarantee include their promise that customers will receive discounts of up to 50% off, that they offer the highest quality brands on the market, that they have one of the largest selections available, that their website is secure, and that their refund policy is guaranteed.

Their refund policy is a 30 day, unconditional, money back guarantee. If you have any complaints regarding your order at all, you can ask for a refund of your order. In order to return a product or receive your refund, you must call their Customer Service at 800-381-0759 and speak to a representative to determine how to process your refund.

Vitacost.com also has a “Refer a Friend” program. This allows you to refer a friend to their website. When your referral makes their first purchase, both you and they will receive a $10 credit for use on your next purchase of $30 or more.

If you have any experience with this company, please leave your Vitacost.com reviews below.

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3 ‘Vitacost.com’ Reviews
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1 Review

Buyer Beware! Terrible customer service horrible shipping agent



April27, 2016

I tried to change the arrival date of my package. I spent an hour trying to get through to the Shipper who could not help me. I spent over an hour between two different Vitacost chat representatives who both assured me the package would be rerouted back to them and my money refunded.

This never happened and the shipper left the package in the parking lot of a different building. Vitacost customer service never got back to me even after leaving multiple emails and speaking with multiple customer service representatives. What a waste of hours of my time.

Worst customer service ever. Shop at your own risk!

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Hilda
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Shock to see some bad review on vitacost!!!



September11, 2013

I've been a vitacost customer for 5 years, I can't believe people gave them such a bad reviews... Never had any problem with them, and I usually order a lot, because I send those supplements to my country, and vitacost is the cheapest one, I shop around, and nobody could beat their price...

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1 Comment
April 27, 2016

Vitacost is terrible. Customer service is a joke to them. Shop at your own risk!

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Stella Jonsson
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Not one problem in over two years



July12, 2013

I don't work for Vitacost, but they deserve a good review, and I always give them one.

I've been ordering from Vitacost for two years and never had one problem with the shipping, customer service,and they always send me the products I order: no bait and switch. Whatever I order is what I get. Some probiotics I ordered came wrapped in an insulated package so that the product would maintain its potency.

I once ordered a product from another company that I hated: I went online to their customer service and they actually refunded me even though it was my choice to order. Another time, I needed to add a product to an order a couple of hours after I placed it: customer service came through again.

Their prices are reasonable and, if you become a regular customer, you'll get additional discounts and they always have a lot of deals on prodcuts. You get free shipping with a $49 order. I've always opted for standard shipping and always received my order within two-three days.

I definitely recommend Vitacost.

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Eva Brownley
August 05, 2013

I agree completely with Stella Jonsson's review of Vitacost.. Their service has been efficient, products are high quality and fairly priced. Standard shipping arrived in 3 days and is free! Keep up the good work Vitacost. -- you'll have a customer for life.

Eva Brownley
August 05, 2013

Great products, fair prices, good service!

April 27, 2016

Vitacost is terrible. Customer service is a joke to them. Shop at your own risk!

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