VIP DNS Club Reviews
The VIP DNS Club, found online at VIPDNSClub.com, is a company offering a DNS service that they state will allow users to bypass regional restrictions used by popular online streaming content sites such as Netflix and Hulu.
How Does It Work?
According to their website, VIP DNS Club is able to provide their members with access to US based movie and television streaming services like Netflix, Hulu, Amazon, and hundreds of others in just a few steps.
DNS servers are the types of servers responsible for taking your computer and location and translating it as an ISP address.
This address allows all other computers to know exactly where you are, and it is this service that stops people from other countries from getting access to US based streaming services.
Using a US based DNS server to transform your ISP into a domestic one allows customers to get around these walls.
VIP DNS Club says that while there are many other DNS services you could use, the problem with most other services is that their servers are processing thousands of others, which negatively impacts the speed and the quality of the service you are getting.
This company, on the other hand, works hard to keep their service small and exclusive so customers can always expect the best quality streaming.
Cost/Price Plans
Their website promises that they offer their customers simple and straightforward pricing and that they never have any hidden fees. Currently they offer three different membership options.
The first is their Gold Membership which promises you access to a DNS box that will not be used by more than 10 users at a time and which is priced at $6.97 per month if you purchase an annual membership and $9.95 per month if you want a month-to-month membership.
Their Diamond Membership promises access to a DNS box that will not be used by more than 5 users at a time and is priced at $10.47 per month if you purchase an annual membership and $14.95 per month if you want a month-to-month membership.
Finally customers can also purchase a VIP Membership which is priced at $13.97 per month if you purchase an annual membership or $19.95 per month if you purchase a month-to-month membership and promises customers their own private DNS box.
Refund Policy
No matter which subscription option you choose, this website does provide their customers with a 30 Day Money Back Guarantee which states that if you cancel your membership within the first 30 days of membership you will be able to receive your money back.
Customers who continue their membership beyond this first 30 days will no longer be able to receive a refund of their fees, though month-to-month customers are welcome to cancel at any time.
Customer Service Contact Info
Customers who have questions, concerns, or complaints they would like to direct to their Customer Service team can contact them by submitting them directly to their website through their Contact link.
Reputation
At this time it appears that VIP DNS Club has really mixed reviews, for a few reasons.
First, customers say that this service is much more expensive than other services, and they don’t report having the same issues with more affordable services that VIP DNS claims they will.
Other customers are making much more serious claims against this company, saying that they don’t have a PayPal payment option and instead require a credit card number, and some members claim the credit card number they used was then stolen.
There is no way to verify whether any company member of VIP DNS was responsible for this card theft; there are many different avenues for taking a credit card number. But customers do have to know that these accusations have been made.
Competitors and Alternatives?
As mentioned above, there are many other DNS services available on the internet, so customers who do not want to use VIP DNS should a variety of other options available to them.
If you have any experience with VIP DNS Club or their services, please leave your reviews below.
VIP DNS Club Customer Reviews
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Amazing
Save your money, go elsewhere. Frequently down time, poor customer service.
When it works, it works well, but that's *when* it works, which is not frequently. The service is often down, and dealing with them to get things working again is a tooth-pulling ordeal. Your first email informing of interrupted service will always, *always*, be responded to with a canned response along the lines or "I've just checked the DNS and it is working," even if it isn't, which will be followed by the typical turning everything off and on again steps, even if you've already clearly stated that you've already tried everything but it still doesn't work. It will usually take two or three more emails to convince whoever it is the actually look at the issue, and when he does he'll tell you that he just checked and it turns out that it isn't working, and that he's just reset things. Of course, that doesn't always fix things, and you have to keep pushing him to actually fix it.
I became so incredibly frustrated with the upward of 90% a month down time and utterly atrocious customer service that I ditched VIP DNS Club.
Do yourself a favour, save the time, expense, and frustration and use a different service, these clowns aren't worth it.