2 ‘Viabox.com’ Reviews
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These are the true owners of this business
Wake up. Stop giving these people your business
I used Viabox for couple years now, it was really good and i stopped a period of time and i use them again this year. They have changed. It was cheap and effective, but this year i used 3 times, i found they are very expensive now.
I compared it with myus.com, similar weight ends up at similar price (difference was less than $10) but myus is using DHL which takes only 3 days to HK, and viabox uses TNT which takes 10-15 days to HK. They claimed TNT economy will take 4-8 days to HK but it never happened, which makes me very upset. I thought paying more could enjoy faster delivery but obviously not, if i have to pay that much why not using DHL? What did Viabox take my money for?
The comparison of TNT and DHL under Viabox is 5 times difference. I am not sure they do not have good rate at DHL or they intentionally do that so customer forced to choose TNT or what, no matter what i do not like it. I like having choices. If I can stand with 10-15 days shipping time, there are thousands of choices, at half price, Viabox provided nothing really special.
Viabox recently refused to ship my necklaces and ask me to fill in MSDS report which by the way looks more than ridiculous to me right after I compliant they overcharged me...and they said i am not their customer to stop my review on Trustpilot, is it a coincident?
Providing a lousy services and stop customer to comment it? I do not know but this is too much.