Based on 5  Reviews

Review It

About is a vacation rental service that will guarantee a simplified process of finding lodging for your vacation. Taking a vacation is supposed to be relaxing and yet, planning one can be one of the most stressful tasks. With that in mind, Vacasa’s goal is to make vacations simple.


As mentioned, Vacasa is a vacation rental service where users can find lodging for trips at a lower booking fee than at a hotel. It is also used for homeowners who would like to rent out their property and make a commission.

It has desirable vacation homes spread all over the United States, Central America and South America as well as some locations in Africa and Europe. Each location is unique to the area and personal, while still being hospitable and comfortable.

How Does It Work?

The process is simple, whether you are looking for a property to rent, or attempting to list your property. Once you create your account, the process is smooth.

If you are searching for a vacation rental, all you have to do is input your desired location in the search bar. Afterwards, you will be offered a multitude of options in and around that location.

Once you do your research and decide on a place, all you have to do is make sure that your account is in order and you will be able to book. Similarly, the process for listing a property is just as simple.

All you have to do is access your account, supply the website with the information needed and wait for bookings.

Cost and Price Plans

The price really differs depending on your desired location, time of year and popularity of the property. However, rest assured that since it is not a hotel employing a staff of people, the cost is a lot cheaper.

Customer Service

Vacasa is extremely easy to contact, as all their company info is listed on their website under the ‘Contact Us’ tab. That said, call them at (503) 345-9399, email them at [email protected], or fax them at (503) 897-7036.

Their policies are all quite simply explained in their Frequently Asked Questions tab as well. As for their cancellation policy, if you cancel within 24 hours, you will receive a full refund. You will be able to receive said refund within 30 days of booking.

Online Reviews/Complaints

While the website makes Vacasa seem simple and safe, the reviews say otherwise. This website actually has an extremely negative rating, as many had complaints with it and claim it to be a fake, spam website. There are some good comments too, but those are limited.

Competitors and Alternatives

Vacation rental platforms are extremely popular right now and so, even though Vacasa has negative reviews, there are plenty of good, safe options out there with similar services to Vacasa.

The one that probably started it all is Airbnb. It is a vacation rental agency in which people can find rentals and put their properties up for rent. It is similar to Vacasa in many ways when you think about Vacasa vs Airbnb.

However, Airbnb is accessible in many more locations and is way larger of a company. This is both a positive thing and a flaw. It is positive as this company has had its time to grow and work out many of its flaws that inevitably arise.

On the other hand, this is a downside because, since the platform has grown so quickly, their scanning process is not perfect. As a result, it is not guaranteed that the property you rent or the people who rent your property will be everything you wanted.

Unlike Vacasa, the property is taken care of by the owners completely. This means Airbnb itself cannot confirm the state of the place. Also, your best option may be sharing your space with the owners and only getting a room.

Another example that is an alternative to Vacasa is TurnKey. Turnkey is extremely similar to Vacasa and Airbnb, except it is solely, currently in the United States.

If you compare Vacasa vs TurnKey, the latter runs similar to the former, so may prove as a good option to run alongside each other when researching properties in a specific area.

Evolve is marketing partners with Airbnb and again, works very similarly. What truly differentiates Vacasa vs Evolve is that the cancellation terms are a lot more flexible.

If you are planning a trip, but you are not exactly sure how certain you are, this may be the platform to book your rental through.

One thing you will realize with the competitors is that they are all very much alike and vs Homeaway, there’s not much difference. Basically, in all of these websites, you might be best off just figuring out which website’s design and interface you prefer and stick to that one.

Your best option might be to go with a competing company with safer reviews. Since Airbnb is the most popular, it is most likely the safest. Albeit, the other three options may be just as good.

Where to Buy?

To make use of Vacasa’s services, just head on over to their website at


Vacasa claims to offer a simple way to find lodging for your vacation. While this statement is true and it really is simple to find lodgings, it would seem that many have trouble with it actually following through.

There are many options for vacation rental services though, so it may be better to pick a site with better and safer reviews.

Related Articles

5 ‘’ Reviews
Sort Reviews By:
review author image
1 Review

Bad Vacation owner experience

April15, 2020

DO NOT LIST YOUR VACATION HOME WITH VACASA. I did and it was a NIGHTMARE. Their entire scheme is to rent your home out at below the market rate to keep it mostly occupied and then add fees to you and the tenants outside the "Rent", which is all they share with you, so they are making the profit while you have to pay all of the expenses. Their corporate culture is rancid; exploitive of the home owners, totally geared toward Monetizing your property to the max and leaving you with the bills. Every month, and I only lasted two, I had to argue with them to get fees to me reversed which were either outside those stated in their contract or for services I never authorized. Additionally, the sales people told me several things that were not accurate to get me to list with them and then, when it happened differently, the Corporate office would not make right on those representations.

Another of their tricks is to list your space on multiple sites but list it for significantly less on the Vacasa website where they get a substantial “booking” fee in addition to the 30% or so of “Rent” you have negotiated with them. On a two day stay they would let the tenants stay an extra eight hours or essentially a third day, charge them for that time, and not call it "Rent" so they would not have to share a portion of that fee with you even though you paid the extra utilities and had the wear and tear. Fees for having a hot tub, bringing a dog, early or late arrival would likely go entirely to them. You have to pay for them to open, shutdown close and clean the cabin but then they add a fee on to bring out the chairs and BBQ in the summer, or clear the few feet of walkway between the snow plow service you pay for and the front door.

GO WITH LOCAL MAMAGEMENT: The local Vacasa people were very nice but on important decisiiions had to refer you to a management hierarchy with a CORPORATE MENTALITY that was daunting. In the 15 years I have owned this property I have had a couple of local Managers who, although they were not always totally efficient, they treated me in a fair and honest manner, the guests like a valuable asset and understood that my vacation home also my second home and was more than an asset for them to run down in order to Monetize it to the Max. And if you want to end the contract you can do that at any time but any bookings they already have, and they book up to a year in advance, they make you pay the entire amount of the “Rent” to them, if you decide to drop those bookings, even though normally they only get about a third of the rent.
They are 100% inflexible with their online contract and would not change a single word, since it was carefully crafted to give them every advantage and every opportunity to get more money on their side of the ledger.
LAWSUITS: Since they have had class action suits over their questionable practices (Google: 8/30/2017 11:08:45 AM 17CV37165 or simply try Vacasa law suits) they put language in the current contract that forces binding arbitration, thereby avoiding or reducing the ability to do a class action suit over their business practices.

Did You Find This Review Helpful?
out of 0 People Found This Review Helpful
Comment on this review
Your Comment
review author image
1 Review


July11, 2019

DO NOT US ANY VACASA RENTAL PROPERTY. They have a horrible reputation. I stayed at a palm Desert rental and we left 1 day early because of cockroaches, spiders, rat droppings, mouse droppings, filthy floor, etc. etc. If you value your health and family's health do not stay at a VACASA rental property.

Did You Find This Review Helpful?
out of 0 People Found This Review Helpful
Comment on this review
Your Comment

review author image
1 Review

Vacasa is the worst!

October15, 2018

I can’t speak to the condition of the cabin since they cancelled our reservation 6 days before our scheduled arrival date!!! We were not offered anything in close proximity or monetarily comparable either. Thanks for ruining our 10th anniversary. I wish I had read the hundreds of negative reviews before we booked with these scammers.

Did You Find This Review Helpful?
out of 0 People Found This Review Helpful
1 Comment
February 17, 2020

They did the same thing to us. I had been scheduled since the last of dec then about t weeks before our arrival that cancelled and did not offer anything comparable. Now i see they had renamed cabin because i posted a negative review

Your Comment
review author image
1 Review

Wapato Point, Manson, WA rental review

July20, 2018

Review of: USA Washington Manson Wapato Point Listing #3539

Vacasa rental was filthy. Thousands of cobwebs with bugs and insects cover all windows, eves, and outdoor furniture. Inside all skylights full of both.

Interior had been ripped out and poorly replaced. Kitchen stove was ancient glass top that failed commercially because most hate them.

One child ripped toe on raised tack at rug edge.

Avoid this home. It's a filth pit.

Did You Find This Review Helpful?
out of 0 People Found This Review Helpful
Comment on this review
Your Comment

Skip it!

May26, 2018

We recently stayed at a vacation rental in Rockaway Beach Oregon. When we arrived we had no code for the door lock and no internet info. It took quite awhile to contact someone to get inside. Once we entered the house we were nearly overcome by the mold odor. It was awful. The layout was alright, albeit a little strange and the bathroom was tiny. I mean REALLY small. If you were a larger person, it was nearly unusable. The furnishings were not very comfy and looked very outdated- like garage sale items. The master had a comfortable bed and that was the best part of the entire place...however- the bedrooms had visible black mold. 3 of us returned home ill from sleeping in those toxic rooms. It was quite a run down rental considering we paid over $500 for 3 nights. The location was nice- short walk to the ocean. We will report this vacation rental to the county to get the mold eradicated. It is a health risk. VACASA would not allow us to leave a review because it was negative. They also offered nothing in the way of a partial reimbursement or even a voucher for a future stay. We will not use them in the future. We have also lodged a complaint with the BBB to warm other potential guests of this incident and the poor way our complaint was handled by this company.

Did You Find This Review Helpful?
out of 0 People Found This Review Helpful
Comment on this review
Your Comment

Leave a Review