USIdentify.com is a people search website which promises to help you find anyone in the United States using just basic information and a database of available public records, such as marriage or death licenses, in all fifty states.
How Does It Work?
Like other people search websites or public access background check websites, USIdentify.com uses access to public records databases to provide you with the information you are looking for.
A basic people search report performed through their website can provide you with information like a phone number, address, date of birth, lists of relatives, and “more useful information,” all of which is taken from the “billions of public records” their website has the ability to search.
In order to perform your search, you simply need to provide a first and last name, and a city and state if you possibly can. USIdentify.com also points out that you can use a maiden name or even a nickname if that’s all you have access to.
It is important to mention that this website clearly states that records discovered through their search engine “cannot be used for employment, credit or tenant screening, or any related purpose.”
When you search a name and are ready for a full report, you’ll see that the prices are $9.50 for a single report, or $24.95 per month for unlimited reports each month. Members can also choose to purchase a single report for $0.95 and receive a 3 day trial of their full services. Customers who do not cancel their free trial enrollment during the 3 day period will be automatically billed $59.88 at the end of the trial and receive a full year's subscription.
According to their website, some of the services offered by USIdentify.com come with a limited guarantee, which provides that a search which doesn’t return any results can replaced with a second search at no additional charge.
Unfortunately, the reality is that no refunds will be given regardless of how unhappy you are with the search results you receive, because the payment you submit is for the act of performing a search, and not for the content of the search results themselves.
All monthly membership charges are also non-refundable, but users who purchased an annual membership upfront and wish to cancel with full months’ left on their subscription can request a pro-rata refund, but all decisions will be made at the discretion of the website.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 855-454-0394 or by email at [email protected]
Unfortunately this website receives generally poor reviews, with many complaints about the lack of quality of information which can be found through this website, and many people saying that they were unable to find a single piece of information on the person they were searching for.
But more significant and worrisome than these complaints are those regarding the billing practices of USIdentify.com. While there are people who are complaining that they didn’t understand the terms of the free trial when they signed up, there are many, many complaints from people who said they not only understood the terms, but did exactly as they asked in order to cancel their enrollment, and yet they were still charged the full subscription fee and denied a refund when they requested one.
At the end of the day, it seems the bottom line is that there are complaints both about the lack of information you receive and then being charged significantly too much money on top of it, which is actually very common with people search websites. In order to protect themselves, people should be looking for websites that have clearer subscription terms or which offer real Refund Policies.
Competitors and Alternatives?
There are many different websites that promote themselves as a beneficial place from which people can provide their own personal background checks, including Pipl.com, Intelius.com, MyPistevo.com, and more. For more information on what to consider when evaluating such websites, look at People Search Websites and What You Should Know.
If you have experience with this company or their products, please leave your USIdentify.com reviews below.