UpWork.com Reviews

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About UpWork.com

UpWork.com is the new freelance hiring platform that used to be known as ODesk.com, and is currently the largest and most successful international freelance employment website operating in the world.

How Does It Work?

As mentioned above, UpWork.com is the newest incarnation of ODesk.com, and operates in much the same way, by providing employers and freelance workers a chance to connect in a secure, trustworthy, and information rich environment that helps both parties decide who they wish to work with, and for how much.

UpWork.com does provide two new features that the old website didn’t, however. The first is called Real Time Hiring, which allows employers the ability to hire freelance workers they need projects from immediately. The negotiation of price and instructions for the job take place in “real time,” rather than the typical bidding back-and-forth process that usually takes place. 

They also offer Real Time Collaboration, a feature that is designed to provide a range of collaboration support capabilities and tools, including collaboration with other work platforms like GitHub, which ultimately has the goal of extending the reach of their hiring platform even further. 

Cost/Price Plans

Freelance workers are always welcome to sign up on this platform for free and to begin bidding for jobs, as well as to set their own payments for their work, but the specifics of how UpWork.com earns their money from connecting employers and freelance employees depends on many different factors, including the type of pay schedule you agree on, the payment processor, and more. 

That being said, it appears clear that, at this time at least, UpWork.com has not increased or changed their payment policies from what they were when they were ODesk.com, so previous companies that worked with this hiring platform will not see any change in the 10% rate they are charged.    

Refund Policy

The website has a system where they require the employers they work with to approve the work that freelance workers submit to them before they authorize the payment to be submitted to the worker. However, if a situation occurs where employers do wish to collect a refund, they must ask the freelance worker directly for that refund.

If there is an issue during the process of collecting the work, UpWork.com does have a dispute process that both employers and employees can use to help facilitate a favorable outcome for their needs. 

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by logging into their personal account and contacting Customer Service directly through their account, or you can use their social media accounts. 


In general this company’s reputation appear synonymous with that of ODesk.com and Elance.com, the two freelance hiring websites that were combined before the creation of UpWork.com. Since these two websites had long established positive reputations for having the largest number of freelance workers and a well-liked and secure payment system, people believe that UpWork.com will have these benefits as well. 

That being said, there will obviously be some changes in the way the company operates, especially after the Elance website becomes absorbed into this platform, as it is eventually planned to do just that. 

If there are any changes, good or bad, people who work with this website should speak up to let new freelancers determine whether or not this is a company they should be willing to work with.    

Competitors and Alternatives?

There are many other freelance employment websites available, including Gigbucks, WritingJobSource.com, Textbroker.com, iWriter.com, Zerys.com, Write.com, and many, many others. 

If you have any experience with this company or their products, please leave your UpWork.com reviews below.

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