Upstep Reviews

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Upstep Customer Reviews
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Misleading turn around time-much longer than you expect!
Customers seeking relief beware! Don't get sucked in to the "Rave Reviews". As of this post, my inserts are no where to be found. UpStep sends out very nicely worded Updates every week or so to let you know status, but the reality is that it takes 2-3 months to receive them. This is the 3rd message I've received: "Due to an unexpected surge in demand for Upstep, there may be delays in production.
Please rest assured that our dedicated team is working to ensure your order is handled with the utmost care and attention to detail. We are commited to providing you with the very best service and products."
Scam company, never ships final product.
Order placed in October, imprint kits returned in November. Feb 2nd I still have not received the insoles I ordered, nor any communication from the company since 12/28/22. Now my order number is “not found” by their order system. DO NOT BUY FROM THIS COMPANY. They are apparently a scam.
Buy them
Do Not Buy - Take Money - Never Get Product
Concerned...
I have not bought from them just yet but was just a little bit concerned about the privacy and unending reading, etc. I received no particular help when I went to "chat."
They just lie to you...