This week a friend told me about his experience with Udemy. He registered for a course for $63 USD, then decided he didn't want to do it. He called Udemy shortly after and after explaining what he wanted, the client service rep hung up the phone! The noise in the background suggested a call centre. Claude (my friend) called again, and once he explained himself, again the client service rep hung up!
By chance, Claude had wiped and re-re-installed his computer with Windows 10, so it was a clean machine. He also checked his Udemy account and found his course was not even listed, despite having paid for it!
He called back to Udemy, and was told it was probably a problem on his PC. The Udemy service rep asked to have remove access, so Claude gave it to him. Udemy first opens a Command Prompt window and runs the "tree" command to list the directory structure. Then, he looks into the Windows Event Manager and points out to Claude the various exclamation marks and warnings and proceeds to explain that his computer has been hacked and he will need to spend about $300 for a consultant to clean up his computer. Of course this is totally false and has absolutely nothing to do with either the course being missing or Claude's request for reimbursement! Claude states this, then the Udemy guy hangs up!
So, this morning Claude calls one more time and this time the Udemy service rep, upon hearing Claude's request, explains that Claude has called Microsoft (which is totally false, of course), and then hangs up!
What is up with this? Is this a Udemy directive to deter buyers from requesting refunds? Must be, because for the three days Claude dealt with two different service call reps.
Is Udemy a scam? Probably not outright, but it certainly is just a money machine. They neither produce nor stand behind the quality of any course, only providing a vehicle for others to sell their courses.