UberCommute is a new service being offered by the well-known ridesharing provider Uber, which attempts to create a place where commuters in busy cities can offer other commuters rides to work in order to save money.
How Does It Work?
The Uber website says that their new service is designed to be as simple as possible. If you are a regular commuter within your city, all you need to do is register at Uber with your commute information and your driver’s license number, so the company can get a copy of your driving record.
Once you are a registered driver, you will be alerted to matches with other fellow commuters who are going the same way you are. The fees that you are paid for providing them with a ride can help drivers reduce their commuting expenses, including their gas, car maintenance, and more.
Other commuters are able to simply sign into the app and notify them that they need a ride to a particular destination, and they will be matched with a driver going in the same direction. Because the driver you are matched with is already going to the same general area as your location, the fees for using this service are advertised as being lower than what you would pay a traditional UberPool or UberX driver.
Signing up as an UberCommute driver is of course free of charge, while those that use UberCommute will be required to pay fees that will change depending on how far they are traveling and other relevant factors. Because this particular ridesharing service is still in a beta testing phase and only has limited offerings, the pricing is actually still a fluid factor that is being determined and may change over time.
Uber is very clear that all fees paid to their app or to their drivers are final and non-refundable. However, if you have an experience that you believe justifies a return of your fees, you can contact their Customer Service team and have them review the fare and the driver. If they determine that your complaints or issues are accurate and worthy of a refund, they will issue it to you, but all decisions for refunds are at the complete discretion of the company.
Customer Service Contact Info
Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by signing into their customer account and submitting a request to their Customer Service team.
At the time of this writing, Uber, the parent company of UberCommute, is involved a wide range of problems and issues surrounding both their charging and pricing practices and concerns about the quality of the background checks they run on their drivers.
In addition, UberCommute is a brand new service that appears to only have been launched in a single US city, Chicago, and is still in the very early stages of a beta testing phase, meaning that there simply isn’t that much feedback available from customers on this service at this time. Because of this, prospective customers may want to wait until there is more information available before trying this service for themselves.
Competitors and Alternatives?
Certainly there are many different ridesharing services available that customers can use in order to get to work, but the goal of UberCommute is to provide these people with cheaper ridesharing services, because the driver is not a traditional driver but rather a commuter just like them.
If you have experience with this company or their products, please leave your UberCommute reviews below.