Turnkey Vacation Rentals Reviews

Turnkey Vacation Rentals
( 6  Reviews )

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About Turnkey Vacation Rentals

In 2012, John Banczak and T.J. Clark, together with Eric Goldreyer, one of its pioneer investors, launched Turnkey Vacation Rentals. Being travel and technology veterans, John and T.J. were able to point out what the vacation rental industry was missing.

After all, cleanliness, hospitality and an ever-ready customer service attendant are what a traveler longs for after long hours in flight. Consistency is one of the key elements of Turnkey to ensure the satisfaction of the guests and secure the interest of the homeowners.

Unlike other vacation rental marketplaces, the homeowner and the guest need not do their transactions on their own. Turnkey Vacation Rentals has its own local team to assist you in booking up to your last day of vacation, 24/7.


Turnkey offers you premier homes in top vacation destinations in each of their 55 locations across 21 states, including California, Florida and Texas.

You have the power to choose whether you want to unplug and tuck yourself away in the mountains, or feel the city life, a beach house, or a villa. Whatever you choose, it is guaranteed to make you comfortable like it is built just for you.

The properties feature a keyless entry for your convenience and safety, free high-speed wireless internet, a digital concierge, a proprietary HomeDroid tablet and a starter set of toiletries. On top of it all, a 24/7 guest support team is on standby to attend to your concerns.

Cost and Price Plan

The rates, same as any other consumable product, are subject to change, depending on how high or low the demand for a certain season is. In order to secure the rates you see, you must book the home and put down 10% deposit of the total price to hold the property.

Methods of payment can be different if you are to stay for more or less than 30 days. Booking the home for less than 30 days requires a 10% partial payment for you to hold the property and the remaining 90% is due 30 days before your check-in date.

Meanwhile, if you plan to have a month-long vacation at your chosen location, full payment will be due at the time of booking.

You may also purchase a trip insurance through Turnkey’s travel insurance partners, which you may easily look up on their website.

Speaking of insurance, it is best to review an insurance coverage first before purchasing one to make sure it has everything you need to make your trip a lot more enjoyable and relaxing.

Customer Service

All reservations made more than 10 days in advance and canceled 72 hours after booking is fully refundable. However, according to their refund and cancellation policy, once the 72-hour cancellation period expires, all guest’s payments are non-refundable.

Turnkey Vacation Rentals has its customer service team ready and waiting 24/7 to address your questions and assist if ever you are in need of help.

That said, you may contact (512) 829-3039 if you need the fastest response, or call (888) 512-0498. You may also send them an email at [email protected]

Online Review/Complaints

The spectacular views, quick-responding customer service attendants and warm and accommodating staffs are what the guests especially loved about Turnkey. They also love the smooth and seamless transaction from booking to payment, to checking in.

Most of the guests’ reviews show how much they enjoyed the hassle-free vacation to their favorite destination. However, there also has been complaints regarding the refund and cancellation policy.

Turnkey did not neglect these allegations though and have cleared the misunderstanding between the guest and their company.

In fact, Turnkey Vacation Rentals is rated A+ by the Better Business Bureau and has continuously received accreditation since the year 2013.

Competitors and Alternatives

If you are a traveler who seeks change and constantly looks for something new to explore, you might want to visit sites like the Wyndham Vacation Rentals.

Their homes are a great place to stay after the different outdoor activities you are able to do within the vicinity of the location, like the beach and mountains. They also accommodate groups and meetings and, at times, weddings.

If you’re feeling a bit savvy, Time and Place Luxury Rentals and Luxury Retreats might be worth taking note of for your next vacation. Most of the properties lent in these are Villas, perfect for people who seek tranquility and relaxation.

Their locations offer calm and soothing views, so you’ll be able to get away from the stress and all the things you have to think about when you are working.

Where to Buy?

You are able to visit Turnkey at their website at www.turnkeyvr.com, where you are able to review their 55+ locations in 21 states across the US. Sites where you can purchase a trip insurance are also cited in there, which will help you book your trip effortlessly.

The booking calendars are up-to-date and will help you easily plan your stay and make the most of it during your vacation.


Turnkey and the many similar sites have made traveling and vacationing a lot more convenient for everyone.

Now that you are able to book ahead of your check-in date, you can give yourself a lot more time to spend with your family and be able to enjoy all the amenities. This is what Turnkey aims for you and all of the other guests.

Just make sure that you have gone through their terms and conditions, especially the refund and cancellation policies to avoid delays and confusion with your booking process.

6 ‘Turnkey Vacation Rentals’ Reviews
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1 Review


December 18, 2020

SCAM ARTISTS! I was told that my $2000 reservation could only be kept if I was an essential worker travelling with members of my same house hold (which we are not). I was then told that I will not be receiving a refund because the issue is pandemic related which is "out of their hands" They told me that it falls under the "act of god clause" and they do not issue refunds for acts of god.

What a nightmare company. I have called SEVERAL times with a promise of escalation and a call back and I never, not even once, received a call back. I told one employee that I spoke with that I would have to dispute this with my credit card company and he stated "I don't blame you. I can't even try to give you an explanation for this" HOW SAD that even the employees know it is wrong.

I have never dealt with such an unresponsive and unhelpful company in my life. I can not believe that they think it is okay to steal people's money due to a pandemic, how cold can you be?! STAY AWAY FROM THEM!

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1 Review

So far not looking good

July 28, 2020

Made a reservation and was sent a link to finalize our reservation but app would not accept my E-signature. I have called the 24/7 help number for the past 2 days and have spent over an hour on hold each time I called before just hanging up. Still not sure if I have a place to stay when we get to South Padre.

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1 Review


March 20, 2020

Stay away from this company! They are not refunding bookings that have to be cancelled due to government lockdowns, travel restrictions, and/or health issues during this COVID19 pandemic. They are offering a “credit” to rebook at the SAME house at a later day, but are price gouging the future dates up to 45%! This is not only happening to me but over 250 people across the country who have shared their experience on Facebook. Don’t give this company your money. Stick with a leader like Airbnb.

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1 Review

Total lack of customer service and reason

March 13, 2020

UNBELIEVABLE!!! As every other company tries their best to work out a way to rectify a horrible situation caused by Covid-19 by refunding or allowing a credit, Turnkey sticks it’s head in the sand. This is a joke of a business, zero concept of customer service. We were hung up on by the manager Nicole when speaking about possible refund vs moving our booking to another scheduled date. Sad to have ever booked with this company and Karma will get back to them. Pathetic, do the right thing Turnkey

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1 Review

Canceled our reservation 24 hours before check in

October 17, 2019

Booked a place 2 months ago through AirBnB. I messaged them before I booked saying, and I quote " We are 6 guys in our late 20s to mid 30s coming to town for a bachelor weekend. We plan to go to a few breweries , eat some BBQ and play some cards on the back patio". I had follow up back and forth questions about their rules and everything seemed fine. I called to get the door code and they asked what we were coming to town for. I tell them a bachelor party weekend and they cancel the reservation. I 100% understand it is their right to not host specific groups but I went through the added process 2 months ago to make sure they knew what we were coming to town for so we didn't run into this and they canceled with not enough time to find something of the same price/quality/location so now we have to spend more to get less.

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1 Review

Scam organization

July 17, 2019

This company listed a house in Galveston called Shangri La La and called it a 5-bedroom house. It is only 4 bedrooms. This is listed as a 5 bedroom house, with one room shown in pictures as an enclosed loft type space. Nothing of the kind. The so-called 5th bedroom is a loft open to the house in a hallway with beds for children. Certainly not appropriate for adults. Also, this group could not respond to any request to remedy the situation by even attempting to find another house and then they could not even start to address my concerns for over a month. Then they said that the description said all this, which it clearly did not. Terrible, terrible group and they have harmed this house and any brand that might be associated with it.

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