TruDog Reviews

TruDog
Based on 23  Reviews


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About TruDog

TruDog, found online at TruDog.com, is a website that promises to provide dog owners with the high quality dog food their pet needs to thrive, along with the convenience of pre-prepared food that pet owners need. 

How Does It Work?

According to their website, the creators of TruDog once had a pet that developed cancer and had a horrible fight in the attempt to survive, but eventually their dog lost their battle with cancer and passed away. 

After this occurred, his owner did research on pet health, and found that most of the pet foods you find at your local grocery store are the same as feeding your pet fast food every day. In order to make commercial dog food affordable and easy to store, most of the proteins, vitamins, and minerals are destroyed or eliminated and replaced with unhealthy grains and cereals.

TruDog.com says that all dogs are descended from wolves and will have their best health if they eat what wolves would eat – real meat, real organs, and real bones. Unfortunately, feeding your dogs this way on your own can be difficult and expensive. The goal of this company was to make feeding your dog the right way easy to do.

To achieve this, they created freeze dried meat pellets. These pellets don’t need to be stored in a cooler of any kind, and because they are freeze dried instead of dehydrated they still retain all their nutrition and value. All you have to do is keep your pellets in a cool, dry environment and before you feed it to your dog, just add water.

Cost/Price Plans

Currently their website offers customers a map of the various locations around the country where their food is sold, or you can choose to purchase their food from online retailer Amazon.com. Here you’ll find a variety of prices, based on the product you buy and the size and volume you order it in.  

Refund Policy

Since this product is sold primarily through other retailers and Amazon.com, customers will need to look at the Return and Refund policies of the retailer where they purchased their TruDog food in order to know what process to follow if they are hoping to return it. That being said, most companies will not allow you to return a food product which has already been opened unless you can prove that it is damaged or defective, so this is something consumers may want to keep in mind.  

Customer Service Contact Info

Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at 800-476-8808 or by submitting them directly to their website using their Contact Us link.

Reputation

The TruDog dog food appears to have excellent reviews, with many customers speaking online about the high quality of the food, the fact that their dog loves it, and that it is still convenient for them and their schedule.   

Competitors and Alternatives?

Companies and businesses that sell high quality products for pets are not in short supply – most communities will have a pet store or pet supply store of some kind, and all big box stores will offer their customers a pet section. The online community has many, many different suppliers of high quality pet foods and dog products as well, so if TruDog doesn’t seem like the right choice for you, there should be a large variety of other options.    

If you have experience with this company or their products, please leave your TruDog reviews below.

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23 ‘TruDog’ Reviews
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1 Review

Looking for a replacement



April5, 2019

This is the second month in a row we've received less than a full portion from Tru Dog. A couple of weeks ago I called their so-called "Happiness Concierge" who was definitely not a delight. I explained that we'd been happily feeding my dog the same amount for a year but lately the bags do not last as long and the last one barely lasted a half month, where as normally we have a bit left over before a new one arrives. The Happiness Concierge tried telling me several times I was feeding it to my dog differently, blah blah blah...all useless info. She did not even listen to my concerns. When I told her if this keeps happening we'd have to look elsewhere for a similar product, she couldn't have cared less. Well, we just got our new bag and it is also less than what we'd previously gotten. Looking for a replacement company, unfortunately, because my dog's tummy is so happy on this stuff, but I don't like the way the company treats their customers.

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1 Review

Overcharged my Visa and never gave a refund



August31, 2018

This company is so difficult to deal with. I ordered two bags of Fortify Me; they sent me two and charged my Visa for three. Numerous phone calls and emails to customer service resulted in no action. I finally called my Visa card company and they immediately rectified the problem. TruDog customer service is deplorable.

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November 08, 2018

We're sorry to hear this! We will be happy to help resolve any issues. Please contact our Happiness Concierges for assistance at 800-476-8808 or email at [email protected] Thank you and we look forward to helping you.

November 08, 2018

We're sorry to hear this! We will be happy to resolve any issues. Please contact our Happiness Concierges for assistance at 800-476-8808 or email at [email protected] Thank you and we look forward to helping you.

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1 Review

Continous Annoying Calls



June27, 2018

I ordered a free sample from Trudog several months ago and was not particularly impressed and decided not to order anything as there prices are high. I continuously receive promotion phone calls from them so much so that I blocked the number. Unfortunately, they're still able to leave a message as blocking simply makes it so your phone doesn't ring. I do not recommend and will never buy from a company that calls you to advertise. Big thumbs DOWN.

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August 11, 2018

THEY CLAIM:
Money Back Guarantee
100% Money Back Guarantee On All Orders. HERE IS WHERE THEY GET YOU, IF YOU OPEN IT YOU CANT RETURN IT. SO YOU JUST SPENT $50 ON A BAG OF FOOD AND YOUR DOG WON'T TOUCH, TUFF, YOU OPENED YOU CAN'T RETURN IT. TRU DOG IS A RIPOFF RIPOFF RIPOFF

November 08, 2018

We're sorry to hear this! We will be happy to place your phone number on our Do Not Call list. Regarding our refunds policy, yes we do accept opened packages for refunds.
Please contact our Happiness Concierges for assistance at 800-476-8808 or email at [email protected] Thank you and we look forward to helping you.

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1 Review

Beware



June8, 2018

They get no rating. Bad company. Their mini bully chew stick became lodged in my fur babies throat and over 4,000 dollars later and now can only take liquid food the rest of her life. Many calls to company now my number is blocked certified letters to them no response back. I only wanted Lori the founder of company to stand behind her product. She only wants Your monthly money from your checking account. I spent over 125.00 a month for over seven months and now she won’t even talk to me. There are many other companies out there with better food and care about you and your fur babies. BEWARE!

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SCAM



June1, 2018

I ordered the dog mouth spray and paid for it without creating an account or authorizing refills.
The charge occurred on 4/25/18, the amount was $23.73.

I did not authorize refills.
They charged me again on 5/25/18 in the amount of $24.66 illegally.
They shipped me product that I did not order.
Synthia LAFontaine

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September 09, 2018

What ever came of it? I'm going through the same thing right now, sent them an email. Hopefully they can sort this out.

November 08, 2018

We're sorry to hear this! We will be happy to resolve any issues. Please contact our Happiness Concierges for assistance at 800-476-8808 or email at [email protected] Thank you and we look forward to helping you.

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1 Review

Tru dog is Maggie’s favorite food!



March25, 2018

Maggie is a picky eater and would go for days eating nothing...no matter what I offered her. She loves tru dog! I just add water and let it soak. She eats every bite of it everyday. She has lost weight, which she needed to do. No more belly bloat either. Maggie has more energy and no more runny stool. This food is like a miracle for her. I also have been using the spray me on her teeth for over a year. The tartar is gone and she never has bad breath. The ear cleaner is excellent also. This company makes superior dog supplies in my opinion. Thank you tru dog for solving my picky pet problem. A little expensive but well worth the price since she actually eats it. I was throwing away so much dog food.

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April 19, 2018

I have had nothing but problems with this company. They have failed to get autiomaric monthly order food to me and caused my dog to have intestinal issues needing peoviotics and vet visit due to being forced to switch when they were 2 weeks late getting food to me as they fulfilled orders for a sale they were having before filling their monthly subscribers. They failed to include part of my order for dental chews the last time I got a shipment and 3 days of calling, emailing and chat attempts have been unanswered and no call backs to have they corrected. Food is good and my dog loves it but company is at this time poorly run and causing problems

November 08, 2018

Thank you for the great review Karen! We're so happy to hear that! If we can help with anything at all in the future, please contact our Happiness Concierges for assistance at 800-476-8808 or email at [email protected] Thank you for being part of the TruDog family!

November 08, 2018

Hello Dana, we're sorry to hear this! We will be happy to resolve any issues. Please contact our Happiness Concierges for assistance at 800-476-8808 or email at [email protected] Thank you and we look forward to helping you.

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1 Review

Reviews on web site are customized



March14, 2018

I personally have added my review of one of their products and gave it a lower rating with pictures of what I actually received in the mail. They have chosen not to post my review. they only allow positive reviews or reviews that are worded in favor of their products.
So in my opinion, they are not being truthful about their products, and only hand picking reviews that will only show them in a good light.

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November 08, 2018

Hello Mike, We're sorry to hear this! We will be happy to resolve any issues. Please contact our Happiness Concierges for assistance at 800-476-8808 or email at [email protected] Thank you and we look forward to helping you.

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1 Review

New life and mobility for my senior dog.



February19, 2018

I love TruDog, Since feeding TruDog my senior dog is full of energy and mobility again. I know I am feeding her only the best, the joint support supplements are wonderful. She was having chronic bladder infections before I started feeding her TruDog and have not had another return in over a year. I am so happy with our results, no more weight issues better teeth and the vet is speechless. Awesome customer service too, they have a great Concierge Center and when she did not like the Turkey recipe they exchanged for me with the Beef recipe of their food. Thanks TruDog for breathing new life into my senior dog!

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