About Trendy Butler
Trendy Butler, found online at TrendyButler.com, is a new monthly personal shopping service which asks the question “Why shop when you can have someone else do it for you?”
How Does It Work?
According to their website, Trendy Butler is “an exclusive and diverse men’s apparel subscription service” which uses special technology in order to personally cater a clothing delivery to your home with clothing that matches your style preferences, sizes, and personality.
To get started, all you have to do is complete your style profile by answering basic questions about the type of clothing you like and the type of items you would most like to receive each month. Unfortunately, at this time the company cannot personally tailor each and every box to specific pieces that their customers want. You will just get a general box with between 1 and 3 items that will match your style profile.
If you do know that there is a month where you have a specific item of clothing that you need, you can email their team the month before with a Special Request and they will do their best to fill it, if they can.
This website charges a flat $65 fee each and every month that you remain a member, and they promise a minimum value of $150 in clothing each month. The website says that shipping is free for members, and that all exchanges that you make with the company will be free shipping as well, as long as you are still an active member of their service.
This company does not provide any refunds at this time, unless there was a “serious error” on their part and they were unable to fix it in a reasonable amount of time. Outside of those circumstances, the only option that customers have is to exchange one of the items they have received for an item of a better suited size or style. All replacement items are shipped with your next month’s shipment, in order to save on shipping and keep the prices as low as possible.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 323-688-4680, by email at [email protected], or by submitting them directly to their website through their Contact Us link.
Trendy Butler appears to be relatively new at this time, so there are not that many customer reviews available, but the few which are online appear to be generally positive in tone about the types of clothes you receive and their quality.
However, with so many different personal shopping services available, it is important to understand how Trendy Butler is different from the other options. Some other style services are actual shopping services, where they send you a selection of clothing based on your style and item preferences. You pay a small styling fee and then you pay for each item of clothing you decide to keep; customers will not pay for any items they choose to send back.
Trendy Butler is not this kind of service. In their case, you pay a flat fee each month and you are sent three items – that you don’t choose – and you must keep them. There is no option for returning them, even if you don’t want them, like them, or need them.
This may be a very good option for people who are simply trying to build a wardrobe from the ground up, but for people who have a very specific style or want or need specific pieces, a general service like this probably isn’t the right choice. You’ll want to choose a style service that allows for more customer control, and there are many of them out there.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your Trendy Butler reviews below.
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3 ‘Trendy Butler’ Reviews
I have never dealt with a worse company in my life. The customer service is abysmal and practically non existent. After three months I finally got the two deliveries that were long overdue. I did return the first (it arrived 35 days after order) because the clothing was appalling and did not fit. I realize that it was my first order so the style may not be perfect so I gave them the benefit of the doubt.
After weeks of no communication and nothing arriving I checked the website. The only thing that did was perpetually say that my order was in the works. I finally got someone to answer an email and that person assured me they would look into it and keep me informed every step of the way. I never heard from them again.
Finally out of the blue a box arrived and it contained the two orders I paid for. I had already cancelled my subscription over a month prior-so this was my last order and we are square-or so I thought. When I tried on the clothes (that look like they were sent from the 80's) none fit-again. The shirts were tight and the pants were huge. My daughters actually made fun of them! It would have been funny if it wasn't so frustrating. So now I have to return items again.
Their return policy is also a joke. You have to jump through all kinds of hoops just to get them to take their garbage back. Then I was told that I can only return two of the four items because I have already returned two for exchange and you can only exchange once ( even though the policy says that a "fit issue" overrides the exchange policy). What a scam! Now I'm stuck with two items that I will never wear and I'm out $65.
It would take me forever to write about how terrible this company is so I will just say to avoid this scam company at all cost. The clothing (at least what I received) is horrible and cheap, the customer service sucks, the return policy is pathetic and difficult, and their shipping is the slowest on the planet.
They give me the feeling that they are a fly by night operation built to screw as many people out of as much money as fast as they can, then just vanish. I honestly don't know how they stay in business. Thankfully I am only out $65 so far but it looks like I will lose a total of $130 because of the return policy. But on the bright side the homeless shelter got some new clothing items and that's at least a good thing.
I signed up for the value offered but ended up with great products that changed my style. I would never think of buying some of the items I received in the store simply because I always hesitant change. This service forced me outside my comfort zone. I got a few items I sent back but the process was easy. If you spend the time logging into the style profile area and updating all the details they ask and the monthly boxes become more accurate to my taste. The quality of the products are good. I don't think you can find the same type of items at a better price for sure.
Total scam. The clothes are garbage and it takes 1 month to get a shipment of clothing delivered in a paper bag. I tried to cancel my subscription 3 times via phone/online acct, they give you a business number that no one answers and it's goes to voicemail. I ended up having to go to my bank and cancel my debit card, oddly enough they emailed me and said my payment didn't go through and needed a new form of payment. These clothes are made in a sweat shop in Indonesia.