I have never dealt with a worse company in my life. The customer service is abysmal and practically non existent. After three months I finally got the two deliveries that were long overdue. I did return the first (it arrived 35 days after order) because the clothing was appalling and did not fit. I realize that it was my first order so the style may not be perfect so I gave them the benefit of the doubt.
After weeks of no communication and nothing arriving I checked the website. The only thing that did was perpetually say that my order was in the works. I finally got someone to answer an email and that person assured me they would look into it and keep me informed every step of the way. I never heard from them again.
Finally out of the blue a box arrived and it contained the two orders I paid for. I had already cancelled my subscription over a month prior-so this was my last order and we are square-or so I thought. When I tried on the clothes (that look like they were sent from the 80's) none fit-again. The shirts were tight and the pants were huge. My daughters actually made fun of them! It would have been funny if it wasn't so frustrating. So now I have to return items again.
Their return policy is also a joke. You have to jump through all kinds of hoops just to get them to take their garbage back. Then I was told that I can only return two of the four items because I have already returned two for exchange and you can only exchange once ( even though the policy says that a "fit issue" overrides the exchange policy). What a scam! Now I'm stuck with two items that I will never wear and I'm out $65.
It would take me forever to write about how terrible this company is so I will just say to avoid this scam company at all cost. The clothing (at least what I received) is horrible and cheap, the customer service sucks, the return policy is pathetic and difficult, and their shipping is the slowest on the planet.
They give me the feeling that they are a fly by night operation built to screw as many people out of as much money as fast as they can, then just vanish. I honestly don't know how they stay in business. Thankfully I am only out $65 so far but it looks like I will lose a total of $130 because of the return policy. But on the bright side the homeless shelter got some new clothing items and that's at least a good thing.