About Traveler's Joy
TravelersJoy.com is the online home of Traveler’s Joy, a company that provides couples with a place to register for honeymoon related expenses and activities and share these registries with their guests.
How Does It Work?
According to their website, Traveler’s Joy was created in 2004 with the goal of providing people with the option to create bridal registries centered on honeymoon gifts and experiences. They claim that they have since grown into “the world's premier honeymoon registry in a few short years required a lot of work.”
To get started customers will be able create their own personal wedding website with photo albums, blogs, RSVP tools, and more, then use social media sharing tools to share the site with your wedding guests.
Their website says that they will provide their customers and their wedding guests with everything they need to successfully gift the best possible honeymoon experience.
Traveler’s Joy is very clear that they provide their customers with the ability to create their registry completely free – they never ask their couples to pay upfront fees or any hidden charges to host their registry on this website.
That being said, they do have to charge some fees in order to cover the costs of credit card processing, hosting, features, and support for you and your guests who may need it. The website lists these fees as being a 2.95% charge plus $0.99 per transaction.
Couples who are setting up their registry actually have the ability to determine how these fees are paid. This fee can be deducted from the amount of the gift itself once it is purchased and transferred to the couple, or the fee can be charged directly to the gift purchaser during their transaction.
Because this company only collects fee when purchases are successfully made, it does not appear that they actually offer their customers a standard Refund Policy at this time. If you feel as though there was something lacking in your service, you can contact their Customer Service team and explain your circumstances to see what kind of assistance you can get.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link.
This company appears to receive positive reviews from previous customers who have talked about their personal experiences with this service on different wedding forums, and it is a benefit to their customers that they allow you to make the decisions on how their service fees will be paid.
For customers who are unsure if this service is the right one for them, their website says that they should go ahead and take a few minutes to set up their free registry so they can see how easy it is and exactly how this service can meet their needs.
Competitors and Alternatives?
There are actually many different mobile apps and services that are geared toward helping people with different and unusual registries, or just registries where customers can go to one place and find what they need, including Zola, Tendr, Honeymoon Wishes, and Honeyfund, among others.
If you have experience with this company or their products, please leave your Traveler’s Joy reviews below.
1 ‘Traveler's Joy’ Review
This is the letter I wrote them:
At no point in the checkout process did it show or mention a service fee. I know, because I was looking for it. I figured there'd probably be a fee and I'd just send money via Venmo which doesn't have any fees. However, after putting in all my information and making it to the confirmation page, there still wasn't any indication that there would be a fee. Only after submitting did I land on a page saying your company charged me $6.83 for the Convenience of using your service. I'm not sure if you have any lawyers working at your company or a legal team, but I'm fairly certain what you are doing is not only immoral, but illegal. You need to clearly showcase the fees you are going to charge, BEFORE the transaction takes place, not after. $7 isn't a ton of money, but it's the principal of the thing that's frustrating.