On 10/2/14, I tried to book a flight on their website, but when I was about to pay, it was no longer available, so I chatted with someone online. At the end she gave me a link to book the flight at a higher price, but still was cheaper then other deals I've found.
Immediately I received an email saying that I should get a confirmation email within 24 hours, which I didn't receive, so I called them and asked, they then sent the confirmation email to me, and it even has a link to see my flight details, all seemed set.
On 10/7/14, I checked my credit card, but found no related transaction, so I called them again. I was told the price went up, so I need to spend $150 more to book the same flight! While on the phone with them I was also checking online to see if I can find other deals.
(The round trip flights I booked with them have 1 stop each way, and I found something better: non-stop flights for only $50 more.)
They insisted that I either need to pay more or change my travel dates. No longer want to deal with them, I asked to cancel my booking, and they said if I do that the airline would charge me cancellation fee. Of course I refused to pay any fee, and told them that I found another flight that's way better, they said they were willing to book that same flight at the matching price. BUT, they also wanted to charge me $15 service fee. I thought it was so ridiculous, why should I pay for their mistake? So I insisted that they cancel my flights, and that person said to me with a rude attitude "Ok ma'am you go ahead and do that!" And immediately he hung up on me!
So the lesson is never to trust this company! If I hadn't checked my credit card transaction, I would probably show up at the airline counter and found out that I can't get on the flight because my booking was never existent! Later I went and searched other user reviews, and there were plenty of people who had this happened on them!
And as for the cancellation fee, that was totally a lie. Since I never paid and my booking was never confirmed, there was no ticket issued at all. After certain number of days, the airline would simply cancel that booking, to open up the spots to other travelers.
I really thank God that I found this out early and was able to book another flight, otherwise not only my travel plans will be ruined, I would loose a job that means a lot to me.