Wise.com Reviews

Wise.com
( 31 reviews )
Website: Wise.com

Wise.com Customer Reviews

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Transferwise is a scam!
December 24, 2018

In my situation, in order to avoid delay, all documents had previously been sent and checked to be sure everything would be fine. But they said that in order to process my transfer they needed further information to check the origin of my money.

And although the funds left my bank account immediately, they said they received the funds too late (at this time the exchange rate was no longer guaranteed and the new one was more expensive!) and then start the exchange currency and transfer process. So I had no choice but to accept the new rate, as I really needed that money.

But the transfer never occurred! It was stuck in their bank account in Germany (as it was an Euro conversion).

After that, they told me the transfer was being reviewed (this begs the question of why they wouldn't review it before debiting the money) and that they needed further information and documents to start the process. But the documents had all been sent at the beginning of the transaction!

2 DAYS after they received my money, I received a first request "Please provide your bank statements" as we need to check the origin of your money. I did it straight away, then 2 DAYS later another request " please provide another bank statement" to know where my money came from, and then 2 days after that "please provide 10 years of your payslips" as we need to check the origin of your money...(after I had provided them with several bank statements, certificate with name of the life insurance company where I took my personal saving funds…)

This was ridiculous!

I contacted them many times by mail and received replies from at least 7 different persons, all asking for different documents that had already been sent at least twice before; then no reply or a reply asking for more checking information. I also tried the online chat room which never opened or tried to phone ( an Estonian number) but nobody ever answered except an answering machine...They claimed they attempted to phone me but could not reach my number (?). However I received several calls from Estonia, disconnected at once whenever I picked up... The last person I had contact with through e-mail absolutely wanted to contact me directly by phone to get “some documents needed”, because he said he couldn’t ask for them in writing! it was such a piece of joke !!! of course, finally he said he couldn’t phone me because his phone couldn’t reach an overseas number ! So I asked for skype, whatsapp, without success, then his phone number (which was in fact, after several tries, connected to a machine!)

After 10 days without any transfer, I managed to cancel the transaction after threatening legal action and waited for my money for 5 days, not knowing if I would ever see it again! But fortunately I got it back.

Their "customer service" consists of blaming the customer, asking for endless and ridiculous documents and information, impossible to provide. The messages you receive are vague, misleading or not true.

Warning: DO NOT USE TRANSFERWISE. They will take the money you have transferred to them and keep it so that they can earn benefits from your money but your transaction will never be completed!

Like a lot of people, I had read lots of positive testimonies, I’m sure they were fake, or they were very lucky people !! The greatest risk is that TransferWise will go bankrupt disappearing with the unlucky customers’ money, So I hope my experience will serve people.

It works for me so far...
November 30, 2018
I have used this for about 6 months sending a total of $4000 USD and never had any problem. Their customer service is very responsive and I always know what is going on with my money...

Mats Sjoberg December 08, 2018

Try transferring anything over $10,000 and please let me/us know how that goes. My experience with TransferWise is that they do NOT honor amounts higher than $10K and ultimately will deactivate your account if you have multiple $10K transfers within one week. Do NOT use this service if you want to protect and have access to your capital.

ZoltánFüzesi December 09, 2018

I can not say anything about that, and I do not see it right now that I will transfer more than a few thousand dollars at once... Sorry to hear your loss, but I would be really interested in how it ended up for you finally.

Fraud! Don't use this service. I did and now I have to file a law suit
November 30, 2018
After having transferred $28K into a Borderless account TransferWise deactivated my account. They did NOT provide an explanation. Hence I missed a payment to a Cancer Drug Treatment company in Sweden. 18 days later and multiple emails from me to them, me calling them I have no resolution and no access to my funds. I received an email yesterday stating that they may take 60 days to perform a due diligence on my account. What the hell does that mean? I have instructed my 2 local banks that accepted the ACH transfer requests from TransferWise to reverse three ACH transactions. If these do NOT go through I will file a law suit and a criminal offense with FBI. Do NOT use this company. They are crooks!

ZoltánFüzesi December 09, 2018

Could you please inform us how it went with them? I think it would be useful for everybody if you would share your experience.

Mats Sjoberg December 10, 2018

My 2 banks engaged TransferWise after I having had to fill out the ACH dispute forms. My money is now returned to me after being held by TransferWise for a month. I will never use their poor services again.

GoldmanInvestments June 03, 2021

They are Big scammers the biggest in london

I made a test... So far so good...
July 10, 2018

Hi Everyone,

I just made a test transfer with Transferwise sending 5000 HUF from Hungary to a USA bank account. The transfer was super fast and they charged me only a dollar for all. The exchange rate is also very reasonable, better than what my bank would have offered. I could follow the whole transaction and also talked to customer service about how this whole thing works, they are very helpful. Everything was perfectly fine.

Now I am trying to send 280000 HUF and see how it goes, I will keep you guys posted...

Mats Sjoberg November 30, 2018

Great to see this. I did the same test with 1000 USD from the US to Sweden. That worked wonderfully. Then I did a $28,000 transfer using multiple ACH transfers and Debit Card payments. When all money was transferred, TransferWise deactivated my account. The debit card transactions of $4000 has been returned to me BUT not $24,000 that now sits with the Thieves of TransferWise. Let's be wise and NOT use these crooks. I will see them in court. They are breaking the US Laws and do NOT care. Justice will be served.

ZoltánFüzesi November 30, 2018

I am sorry to hear you had a problem with them. I made several transactions ever since, sending $2000, $1500 and had no problem at all, so I think I will stick to their service for now.

always excuses from transfer wise
November 22, 2017
Does not get money to you in the time listed for your country. Is always an excuse. Each transaction gets worse and worse

Mats Sjoberg November 30, 2018

I hear EXCUSES all the time from these scamers. I did a $28,000 transfer using multiple ACH transfers and Debit Card payments. When all money was transferred, TransferWise deactivated my account. The debit card transactions of $4000 has been returned to me BUT not $24,000 that now sits with the Thieves of TransferWise. Let's be wise and NOT use these crooks. I will see them in court. They are breaking the US Laws and do NOT care. Justice will be served.

poor service
July 12, 2017
i sent money 120 doller.....and never found where it goes.no customer service they have

GabbyBritanico Gabiola October 12, 2017

Does your recipient got his/her money?

Mats Sjoberg November 30, 2018

I agree that their customer service is flawed and dishonest. When my $28,000 was transferred after multiple source, TransferWise deactivated my account. The debit card transactions of $4000 has been returned to me BUT not $24,000 that now sits with the Thieves of TransferWise. Let's be wise and NOT use these crooks. I will see them in court. They are breaking the US Laws and do NOT care. Justice will be served.

TRANSFERWISE: POSSIBLE FRAUD!!!
April 3, 2017

TRANSFERWISE: POSSIBLE FRAUD!!!

I tried to send money through Transferwise from my Canadian bank account to a European account to pay for a trip.

First, transferwise asked for the information at the bottom of my bank cheque: transit #, branch #, account #. I called my bank, and they said it's OK to give out this information, so I inserted this information on the Transferwise website.

Next, Transferwise asked me for the number of my bank card. I inserted it.

Next, Transferwise asked me for my banking password. I was nervous, but I inserted it.

Next, a message appeared on the Transferwise website saying: "You are now logging into [NAME OF MY BANK] bank account". I thought this was really strange, because I was still on the transferwise website, not on my bank website.

Next, Transferwise asked me one of my bank's security questions: "What is the name of your best friend from childhood?" I was perplexed as to how this question would appear on the transferwise website. I called my bank right away.

My bank said that no one should ever ask me for my banking password, because that, in combination with my bank card number gives them access to my bank account. My bank changed my password right away.

I ended up wiring the money from a bank, and paid the applicable fees.

Next, I went to the branch of my bank, cancelled my bank card, and got a new PIN. There is a fraud alert on my account now.

My bank said that it is quite possible that Transferwise is a legitimate company, and that their website may have been hacked.

It is not possible that it was my computer that was hacked, and not the transferwise website, because I was performing the transaction from a highly secure government work computer.

I don't know if all the positive reviews for Transferwise are fakes or if the company is legitimate. Either way, even if it is a legitimate company, it just means that their website was hacked, and that therefore it is not safe to use them.

BEWARE OF ALL THE POSITIVE REVIEWS FOR TRANSFERWISE: YOU MAY BE DEFRAUDED IF YOU USE THEM!!!

GabbyBritanico Gabiola October 12, 2017

Any update? Does your recipient got his/her money?

GabbyBritanico Gabiola October 12, 2017

Do you have an update if your recipient got his/her money?

Mats Sjoberg November 30, 2018

Astonishing! I agree that these guys are fraud and I will now have to file a criminal complaint with the FBI and subsequently hire a lawyer to get my $24K back. Their customer service is flawed and dishonest. When my $28,000 was transferred from multiple sources, TransferWise deactivated my account. The debit card transactions of $4000 has been returned to me BUT not $24,000 that now sits with the Thieves of TransferWise. Let's be wise and NOT use these crooks. I will see them in court. They are breaking the US Laws and do NOT care. Justice will be served.

Vinnie March 14, 2022

I also agree with you wish I never got involved with wise. I don't know anyone who got their money back.

Beware of all the questionable positive reviews
March 10, 2017

Transferwise: Have received numerous emails, app notifications, and website postings that keep telling me transfer complete. Each time I question this they have another excuse or additional misinformation. Today I just received another email: "awesome, your transfer is complete". Not so. Checked my bank and money not withdrawn. Checked with German bank; money not yet received.

We are collecting all of the emails, texts, posts, etc. Containing wrong, incorrect, or misleading information. This information will be forwarded to various consumer, banking, and government agencies who should be made aware of the situation.

Be cautious about some of the positive reviews and their sources. If you monitor these posts for awhile, at least on TrustPilot, the negative reviews disappear faster.

A better approach would be to actually fix the problems rather that keep trying to obscure them.

Still wondering if the payment will really ever be made.

Mats Sjoberg November 30, 2018

Yes! I am about to file a criminal complaint with the FBI and subsequently hire a lawyer to get my $24K back. Their customer service is flawed and dishonest. When my $28,000 was transferred from multiple sources, TransferWise deactivated my account. The debit card transactions of $4000 has been returned to me BUT not $24,000 that now sits with the Thieves of TransferWise. Let's be wise and NOT use these crooks. I will see them in court. They are breaking the US Laws and do NOT care. Justice will be served.

Great Rates and First Transfer Free
January 10, 2016
TransferWise has the best exchange rates and lowest fees I have seen for both personal and business transfers. I have already saved so much money by using TransferWise, and I have never had any problems with them. Transfers are secure and fast.

Vinnie March 14, 2022

Considering the amount of money they are taking from their customers they can well afford good exchange rates. Just wait your will end up like all the others frozen

Disappointed
November 3, 2015

Beware!!!

Transferwise accept your money and THEN ask for your ID. Therein lies the problem for many. If your passport has expired, your driver's licence has includes your maiden name, or there are 'problems' with the website, your ID will not be accepted and there may be considerable delays receiving your money back. And WHO gets the interest on your money in the meantime? I EMPHATICALLY would not recommend using this method.

Richard S August 05, 2016

Beware of what ! This complaint?

Amanda refers to the once-off identification process when setting up an account on Transferwise before you do the first transfer.

They, and other finance companies are obliged by law to prove that their customers are who they say they are e.g.

if the passport has expired, it's not valid (actually it's useless) and wont be accepted by anyone

if the driver's licence shows your maiden name, it's not valid and wont be accepted by anyone ("Yes officer I know my license says Ms X, but I'm actually Mrs Y)

Like many things, it is a bit of a pain the first time and probably not worth it if you are only ever going to send one payment in your life, but after that, you save a lot with every transaction.

JimWilson November 22, 2017

when Transfer wise continually comes up with excuses on time of transfers....its a system gltch....Its a holiday here or there and gets worse and worse with each transfer they have lost their integrity and are just using people money to make money from interest float plus charging the end user a fee. Rip Off!

Great rates & First Transfer Free
August 13, 2015
TransferWise has the best exchange rates and lowest fees I have seen for both personal and business transfers. This company will save you lots of money, and I have never had any problems with them. Transfers are secure and fast.

Vinnie March 14, 2022

No they won't because they always end up withholding your money.