Wise Reviews

Overall works quite well, the only caveat I would add is watch the 'actual' exchange rate you receive, it is rarely their daily advertised rate nor is the the 'guaranteed' rate they offer at transfer time, they always deliver the funds AFTER the guarantee time expires. At least when banks rob you, they do so to your face and not surreptitiously.

I would give it no stars

Do not use this company at first everything is okay, then when you next make a transfer they kept the money. You can complain all you like but you will never get you money back. Nice way for Wise to increase it's income. It's happened to other members of my family and friends what is worse I recommend wise to them.

The only people wise help are themselves.

They stop access to your funds with out any warning. They will not refund your money. Have a complaint lodged with Financial Services hope this company is made to cease trading.

I am going to report Wise.com to the US government's FTC Department of Consumer Affairs. You are operating a very questionable business, in my opinion, a "scam" operation. You closed my Wise account holding over $200 in it.

Now, with the account closed, I have no means to log into it. Wise has a posted message: "Sorry, we deactivated your account."

Impossible to get decent support. They just don't seem to care. Definitely can't get to speak to a human. If you like working with an uncaring robot then go ahead and join them.

They canceled my account after six months with no reason, 20 days have passed and they are keeping my money. This is a fraudulent company.

Less than 1 if I could.

They de activated my account. I don't really care as the service is crap. I have no real need for it due to the fees being higher and costs less attractive than advertised.

It is now going on 60 days and I still have not had my money refunded. Their process to request a refund....for MY money requires login. Except I cant't login due to their idiotic rules!!

This is a scam. They are holding my money without reason.

It is fine to close my account but give me back my MONEY.

Absolute jerks.

Please be careful with this app. They are stealing your money with million of reasons. I have transfered my money since the end of May. And they keep delaying the process asking a lot of documents until now.

So I asked them to just return my money and i will transfer it using local bank here. But they deactivated my account. Dear wise when will you return my money? (July 17, 2021 still no news about my money)

They accused my company of fraudulence after been with them for 3 years.

Transferwise is a scam! They close your acct without reason, cannot contact customer service, and they won't give you your money back.

A complete scam, don't touch them! the people that work there don't care to help you .. what they do is let you grow with them as a company them they deactivate the account, take everything from you .......

The lawyer of our company asked them for a fraud report they can't even provide because everything is a lie, please help us to shut them down it's important for them to go. Comment on this review...

Except for a website time-out (not being able to login on the site or within the app) it works perfect. Transferring lots and lots of dollars and euro's and no issues. Now using as our primary 'bank' account for one of our companies.

I will say that the two times I used the service to send money abroad it worked. I did have the same problems the first time as some have had. They initiate the transfer and make it sound like everything is smooth. Then three days later they start asking for picture ID, tax forms etc. Once you jump through those "hoops" the next transfer actually does go easy.

My big problem occurred 6 months after my last transfer. My account was hacked. Lucky for me I had downloaded the phone app and had enabled notifications from them. One morning at 4am (9am Europe time/bank opening time) I get a notification that there was a transfer of money in to my account. As I only use it between my account in the US and wife's European account, this was impossible. So i got on the phone and told them. They disabled my account. And I believe this happens more often than they let on, and that's where a lot of people are complaining that their accounts are frozen or disabled with no explanation. (my opinion only)

Customer service is there. But it is SLOW. And they never seemed as concerned that my account had been hacked and someone had my information as I was. It took me a lot of harassing of customer service and their facebook page to get any explanation, almost two weeks later. They told me that someone must have hacked my e-mail, got my info, hacked my account, and changed the password. Only problem with that, was my e-mail service was totally uninterrupted. My email is not one of the "big names". So when I called them (and got an American customer service rep) they checked in to all logins to my email and said there was absolutely no strange logins to my account. Which, if that is how someone got my info, there should have been a trail. Transferwise didn't want to hear any of it. Basically said account's terminated ,if I wanted to use the service I would have to start all over and make a new one. When I asked, "why wasn't I informed that there was a password change?" Their response was, "they must have". "Maybe" whoever hacked my account where monitoring my email, (that they said had to be hacked) and intercepted it. But absolutely no other problems on any other account associated with that e-mail. And no strange logins on that account!

I will say that their rates are great. And thanks to their phone app I caught the hackers using my account. And Transferwise did say they "froze" that money. (I wonder who got it, as it was in my account) I was comparing rates with their service and the one I'm using now. They were 40 euros "better" on 3500 dollars than my service. Even with the prospect of having to "jump through the hoops to open a new account, I was considering. Until I started reading some reviews. Just think I'll have to "eat" that 40 euros!

i open account i send 200$ after we detect problem with login to transferwise ,

not problem i use recovery password and here mistake we never received the recovery password

so we try again to reconnect and transferwise lock me account !

she say now me account is look she cancel the transaction and return me 200$ under 10 days

now over 10 days never see money

also is company is cheat because when use

transferwise 1 time for urgence , before i paid she promise delivery 17 avril and juste after paid she send me a email and say sorry maybe arrival on 20 april

is not true plate forme for send money we not recommanded transferwise i suspect lock same account and never refund money.

don't use transwise 1 promise speed delivery is not true !

2 support unprofessional don't know everything say every time we cannot ask you details more for refund or others

3. she don't know where money refund stay is a not true secure website we not recommanded and more we say blacklist transferwise make not true !

FRENCH ---

'ouvre un compte j'envoie 200 $ après avoir détecté un problème de connexion à transferwise,

pas de problème j'utilise le mot de passe de récupération et ici erreur, nous n'avons jamais reçu le mot de passe de récupération

nous essayons donc à nouveau de vous reconnecter et de verrouiller mon compte en mode transfert!

elle dit maintenant que mon compte est regarder elle annule la transaction et me retourne 200 $ sous 10 jours

maintenant plus de 10 jours ne voient jamais d'argent

est également la société est triche car lors de l'utilisation dans le sens du transfert 1 fois pour urgence, avant de payer, elle promet la livraison le 17 avril et juste après le paiement, elle m'envoie un e-mail et dit désolé peut-être arrivée le 20 avril

n'est pas une vraie plate forme pour envoyer de l'argent, je ne recommande pas transferwise , je soupçonne de verrouiller le même compte et de ne jamais rembourser d'argent.

n'utilisez pas transwise 1 promettre une livraison rapide n'est pas vrai!

2 support non professionnel ne sais pas tout dire chaque fois que nous ne pouvons pas vous demander plus de détails pour le remboursement ou autres

3 ils savent meme pas ou l argent des remboursements est il ce fou de nous !

n utiliser pas transferwise c est un site pas sure

I transferred money and all information in the my account looked good, they showed the status changes every day and suddenly in a week they deactivated my account and then told me that they never received my money. My bank confirmed that money have been transferred and I have a confirmation but they keep insisting they never received them.

Never use their services! Stay away from them!

They close your acct without reason, cannot contact customer service and then won't give you your money back. A complete scam, don't touch them!

I strongly recommend people to NOT use this service :

Many people promote TransferWise Borderless Account so I tried it out

My account was deactivated after I provided all documents for verification. This happened before I even had the chance to use the account. I received the e-mails “We’ve confirmed your identity - We’d love your feedback” and “We’ve confirmed your address - We’d love your feedback” and then when I try to login I see:

“Sorry, your account is deactivated. If you believe this is a mistake, please contact customer support at appeals”

I contacted appeals and this was the answer:"Hi We have reviewed your appeal and we have taken the decision not to reactivate your account"

I literary did nothing illegal, nothing wrong or against their T

I have made a few transfers to my account in Portugal from the US, no hiccups whatsoever. In fact, I received a credit in Portugal before they're able to collect funds from US account.

In my situation, in order to avoid delay, all documents had previously been sent and checked to be sure everything would be fine. But they said that in order to process my transfer they needed further information to check the origin of my money.

And although the funds left my bank account immediately, they said they received the funds too late (at this time the exchange rate was no longer guaranteed and the new one was more expensive!) and then start the exchange currency and transfer process. So I had no choice but to accept the new rate, as I really needed that money.

But the transfer never occurred! It was stuck in their bank account in Germany (as it was an Euro conversion).

After that, they told me the transfer was being reviewed (this begs the question of why they wouldn't review it before debiting the money) and that they needed further information and documents to start the process. But the documents had all been sent at the beginning of the transaction!

2 DAYS after they received my money, I received a first request "Please provide your bank statements" as we need to check the origin of your money. I did it straight away, then 2 DAYS later another request " please provide another bank statement" to know where my money came from, and then 2 days after that "please provide 10 years of your payslips" as we need to check the origin of your money...(after I had provided them with several bank statements, certificate with name of the life insurance company where I took my personal saving funds…)

This was ridiculous!

I contacted them many times by mail and received replies from at least 7 different persons, all asking for different documents that had already been sent at least twice before; then no reply or a reply asking for more checking information. I also tried the online chat room which never opened or tried to phone ( an Estonian number) but nobody ever answered except an answering machine...They claimed they attempted to phone me but could not reach my number (?). However I received several calls from Estonia, disconnected at once whenever I picked up... The last person I had contact with through e-mail absolutely wanted to contact me directly by phone to get “some documents needed”, because he said he couldn’t ask for them in writing! it was such a piece of joke !!! of course, finally he said he couldn’t phone me because his phone couldn’t reach an overseas number ! So I asked for skype, whatsapp, without success, then his phone number (which was in fact, after several tries, connected to a machine!)

After 10 days without any transfer, I managed to cancel the transaction after threatening legal action and waited for my money for 5 days, not knowing if I would ever see it again! But fortunately I got it back.

Their "customer service" consists of blaming the customer, asking for endless and ridiculous documents and information, impossible to provide. The messages you receive are vague, misleading or not true.

Warning: DO NOT USE TRANSFERWISE. They will take the money you have transferred to them and keep it so that they can earn benefits from your money but your transaction will never be completed!

Like a lot of people, I had read lots of positive testimonies, I’m sure they were fake, or they were very lucky people !! The greatest risk is that TransferWise will go bankrupt disappearing with the unlucky customers’ money, So I hope my experience will serve people.

I have used this for about 6 months sending a total of $4000 USD and never had any problem. Their customer service is very responsive and I always know what is going on with my money...

After having transferred $28K into a Borderless account TransferWise deactivated my account. They did NOT provide an explanation. Hence I missed a payment to a Cancer Drug Treatment company in Sweden. 18 days later and multiple emails from me to them, me calling them I have no resolution and no access to my funds. I received an email yesterday stating that they may take 60 days to perform a due diligence on my account. What the hell does that mean? I have instructed my 2 local banks that accepted the ACH transfer requests from TransferWise to reverse three ACH transactions. If these do NOT go through I will file a law suit and a criminal offense with FBI. Do NOT use this company. They are crooks!

Hi Everyone,

I just made a test transfer with Transferwise sending 5000 HUF from Hungary to a USA bank account. The transfer was super fast and they charged me only a dollar for all. The exchange rate is also very reasonable, better than what my bank would have offered. I could follow the whole transaction and also talked to customer service about how this whole thing works, they are very helpful. Everything was perfectly fine.

Now I am trying to send 280000 HUF and see how it goes, I will keep you guys posted...

Does not get money to you in the time listed for your country. Is always an excuse. Each transaction gets worse and worse